Top Car Rental Agency in Sunnyvale
Toyota Sunnyvale
898 W El Camino Real, Sunnyvale, CA 94087, United States
Tire exploded less than 24 hours after extremely expensive maintenance* UPDATED REVIEW * Toyota Sunnyvale paid for the necessary repairs and servicing after this happenedAfter I posted this original review (see below,) I also filed a complaint with Toyota Corporate. This seemed to spring Toyota Sunnyvale into action. The overall manager and his associate (different from the 1st lady I talked to) reached out to me pretty quickly and were willing to listen to my frustration and work with me. They agreed to pay for a replacement of my back two tires, the new tires themselves, alignment, and to replace and program the back two tire sensors. Because I was away from the Bay Area after the tire blowout, they let me get this work done at another dealer. This process took a couple of weeks, but they checked on me throughout and really cared that the problem was fixed. They reimbursed me for all of the expenses and I now feel much safer and more comfortable driving my car.At the end of the day, I still feel that I overpaid for my original service considering what happened. It was a hassle to get everything fixed. I'm disappointed that the tire sensor issue wasn't raised to my attention properly that day. But in the end, Toyota Sunnyvale did fix the mistake and I appreciate that.ORIGINAL REVIEW:I brought my Prius in on Tuesday and was talked into a multiple thousand dollar 150k mile maintenance. I was reassured that a high quality, comprehensive service would be done and that I would not need to get another service outside of tire rotation and oil changes for at least 30-40,000 more miles. The price I was quoted for was over 4x what is quoted for a 150k service on my car across the internet and by other providers.That day, I received an unhelpful video from the technician who named various items that were being checked, but failed to actually show them being done. The technician said in the video that the tire pressure was set at the correct levels and that there was a problem with my tire sensor, but failed to show the tires actually being filled. I was never told or asked whether I wanted the tire sensor to be fixed. Considering the extreme amount of money I had paid, and that the representative reassured us that any and all safety-related features were maintained, I picked up my car trusting that my car was safe to drive, not questioning the service I paid for.That was a mistake. The very next day, less than 24 hours after I picked up my car, I was driving on the freeway when my rear driver's side tire exploded. There was a sudden loud noise, and we could feel and hear the tire instantly shredding as we drove. We exited and pulled over in less than 2 minutes to find the tire completely shredded (see photos.) We called ToyotaCare and had the tire replaced by my spare. When we asked what he thought had happened, the technician said that this was due to improper tire pressure, not the impact of a nail. There was no nail or evidence of a nail or any other object embedded in the tire, which would not have simply fallen out in the 1.5 minutes we took to get off the highway. I was shocked that this would happen the day after my expensive maintenance was done.I called Toyota Sunnyvale a total of 5 times before I was able to express my situation to a manager. Each time, I was transferred to a different voicemail box. Eventually, a manager was able to respond by text, although I had requested to speak over the phone. I expressed what had happened and that I called into question the entire service that was done. She tried to convince me that this was due to a nail but also was confused by what happened. Again, there was 0 evidence of declining tire pressure and no nail or object embedded. I had to conclude that their claim that the tire pressure had been set correctly was a lie. They also failed to properly inform me of or deal with an apparent issue with my tire sensor.I requested a replacement for my tire and the manager I had talked to was wishy washy. I then decided to file a complaint with Toyota Corporate.
Zipcar
355 E Evelyn Ave, Sunnyvale, CA 94086, United States
The location of zipcar is in basement garage of Villa Del Sol apartment. Though the zipcar vehicle is easily accessible, but there aren't any signs on roads indicating the location. There are two parking spots, but usually only one car is available at this location. Vehicle condition isn't great.
Top other services in Sunnyvale:
Eddy Chan Allstate Insurance
525 W Remington Dr, Sunnyvale, CA 94087, United States
Just would like to share what an incredible experience I have had with Rhianne Pierson at the Sunnyvale Office of Allstate on Remington Ave. She was incredibly helpful with not only me, but my mother as well. She did her very best to try and find ways to help lower my car insurance rates in the midst of this 2024 California tax crisis. Thank you, Rhianne! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping my family navigate this challenge!
Mike Klein - State Farm Insurance Agent
1052 E El Camino Real, Sunnyvale, CA 94087, United States
I've had home and car insurance with several different companies over the last 50 years. All the major companies basically offer the same coverage. What really makes the difference is the insurance agent who makes sure that you have the protection you need and that you get great service with claims when you need it. Mike Klein is by far the best insurance agent I've ever had. He periodically reviews my policies to make sure I have sufficient coverage without over-selling. But most importantly, when I had auto and home claims, he handled everything quickly and completely—no problems, no delays, no hassles—just great service. Unlike other insurance agents and call centers some friends have dealt with, Mike cares about his clients, not maximizing savings for the company.
AJ Abdelkhalek - State Farm Insurance Agent
146 E Iowa Ave, Sunnyvale, CA 94086, United States
Insurance is just one of those things that always feels like a constant drain of money- constantly paying premiums year after year with no seeming benefit except the peace of mind you will be protected IF something bad were to happen. That peace of mind only comes if you can trust that your agent is competent, knowledgeable, and honest enough to have sold you the right plan best for you and your familys circumstances. AJ is that agent!We have known AJ for nearly 5 years and he has become more like a trusted friend than just an insurance agent. We have several policies with State Farm and it is clear AJ had our best interests in mind when suggesting insurance products. He is extremely knowledgeable about each policy and thoroughly explained how each one works and how having the policy will protect us should the need arise and also how it will help us manage risks in the future [ie disability, liability, etc].He is also very patient answering every what if question and repeating as many times as necessary to ensure we understand the policy and how it could protect our family against a financial loss.He is a family-oriented person and sincerely cares about protecting our family's future as he does with his own family. He believes in the State Farm products he suggests and doesnt sell anything that he doesnt believe will be of great value. We know this because, despite AJs sincerity, we have challenged him many times to prove SFs product is better than the competitors. He always came back with illustrations of the competitor and how SF is a better product [consistently winning top JD Power awards]. He has even shown us his own family insurance policies to back up his beliefs!AJs insatiable curiosity to inquire about everything has given him a broad knowledge base and he is eager to share his wisdom. We have benefitted from all his advice, ranging from where to get the best BBQ to the importance of a Costco membership [which helped us buy our car at a major discount] to getting and maximizing the value of a Whole Life Insurance Policy [helped us use the existing cash value to qualify for a better interest rate on our home loan].AJ is also very reliable. We can count on AJ or team to call us if we are late in paying the premiums so the policy wont lapse. He is also quick to respond to any emails, calls/texts/voicemails despite his extremely busy schedule, which is probably why he is consistently winning the top awards at State Farm. As a top insurance agent, AJ is often able to work directly with the SF corporate office to resolve pressing issues. That respected relationship has benefitted us several times from billing issues to even bringing down the premium of an existing policy due to a better medical qualification for a subsequent policy! I am confident this would not have happened with any other agent that did not have a similar relationship with their Corporate office.Overall, we are really lucky to have found AJ and look forward to many more years of good advice! Thanks AJ!!!
Caliber Collision
904 E Arques Ave, Sunnyvale, CA 94085, United States
Excellent customer service and workmanship. Everything went smoothly and I appreciated excellent coordination with a nearby car rental place and insurance agency. Would highly recommend this shop and would use it again if I had to.
Fix Auto Sunnyvale
1288 Forgewood Ave, Sunnyvale, CA 94089, United States
This has been one of the best experiences in repairing my cars. Degree of professionalism and coordination between Fix Auto, insurance company and rental car agency was very professional and punctual, in the addition to the professionalism, quality of work and punctuality of Fix Auto people. Thank you
Avalon Silicon Valley
1257 Lakeside Dr, Sunnyvale, CA 94085, United States
EXPENSIVE, SAFETY CONCERNSLived here several years. Last year rent was raised 20% for some amazing upgrades (sarcasm intended)!!SAFETYCompany informed us of many car break-ins and some apt break-ins. Some years back I attended a meeting where Police told community members that break-ins are higher than city average. I met one woman who was mugged at gunpoint IN THE COMMUNITY (thank goodness only a mugging).Communitys response always seems the same: send a letter clearly crafted by lawyers that essentially says we are not responsible for your safety, and here is a list of things YOU should do to protect yourself. The company has done nothing on security: no basic video cameras; gates are constantly broken; in any case, cars and delivery trucks just follow other cars through the gates. There is supposed to be a security patrol - one of those outside companies which does a drive around every so often, but Ive actually only seen them drive around once. Four years ago the company had a community meeting where they indicated we are reviewing cameras and more advanced security. Four years later and after tens of millions were invested in community renovations to force 20% increases in rent, NOTHING has been done.VALUE PROPOSITIONThe rent of a 1BR I think now averages $2,600, which excludes everything but rent, even trash is extra. The apartment amenities are all designed to look expensive, but are actually lowest quality. Upper units ARE quiet; Ive heard lower units are noisy, but cant confirm this. The complex is next to Hwy-101 and Lawrence Expressway; so, outer units have a lot of street noise 24 hours a day. You basically have to get used to it. Recently there were renovations which were advertised to include wood floors. Turns out its actually is cheap linoleum that looks like wood, is super uncomfortable to walk on, collects dust like crazy (I now have to clean floors every few days) and makes apartments noisier. WIN-WIN!!MANAGEMENTThe general attitude of management is: we are on par with other luxury apartments in the area. If you have concerns, we encourage you to look and compare to other communities. Maintenance is OK, though response time has dropped. Used to be within 24 hours. Now 48-72 hours. Also, they are supposed to wear shoe covers to protect the white carpets. Ive caught them many times not doing this. When I have complained, they say they always wear the booties.Why do I stay?1) My apt is actually quiet, and I have spent a lot of effort to make it into a nice home/refuge2) Hate moving3) I travel so much, it almost doesnt matter4) Compared to local apts in the < $2K range, you do get a bit more space and reasonably quiet apts; though I dont consider these luxury apts5) Bay Area IS a sellers market. Most luxury communities behave the same = slumlords!
The Home Depot
680 Kifer Rd, Sunnyvale, CA 94086, United States
I had very bad experience with the paint department in Sunnyvale Home Depot today.My contractor bought two 1-gallon bottles of paint of the same color. Surprisingly when he finished the first bottle and opened the second one, he found that the colors are actually quite different.He brought the two bottles to the store and checked whats going on. The guy who made the bottle could not generate the color of the used bottle. He was able to make the one same as the remaining one though. This means, all the contractor work has been wasted, as we have to repaint with the new color. To our bigger surprise, the guy refused to admit it was his problem, so did his female manager (the woman I talked to later on in the afternoon). He said he can make us new bottles but wanted to charge us for the new ones! My contractor speaks very little English and got quite angry and called me.So I was in store in the afternoon. On seeing me carrying the two bottles, a woman, who claimed to be the manager of the paint department, asked me why I was there. She was assuming things are settled, and the fault is on our side. I explained clearly what was going on, but then woman said that my contractor admitted he messed up the color himself. She said we bought multiple bottles and there happened to be two colors, and we faked the tag with the bottle and wanted to get free paint! I really admire her imagination but commented calmly that it was not the case. How can my contractor, who knows little English, explained so complicated things. Also, we only bought two bottles of paint throughout the entire re-modelling. I was quite annoyed and asked to talk to her manager. She said all the managers were having a meeting at that time, and no one was able to come and talk to me. I said I would wait until people show up. She seems got worried and finally agreed to refund us for one bottle, but still claimed it was not their fault. I did not have too much time, so had to accept the compromise. The moment the woman received the bottle, she swiped off the color label on the it. Now I fully understood she knew it was their fault, and wanted to kill the evidence immediately.I would never go to that place and buy any paint in the future, and share my experience with all my friends.
Lowes Home Improvement
811 E Arques Ave, Sunnyvale, CA 94085, United States
The other day I was at this store shopping for tools, I stood in the tool area for an hour looking and waiting for assistance and when I finally got someones attention, who actually stopped, they acted like they were annoyed and that I was bothering them. They then said Id have to wait for the person responsible for that area to help me. Once that individual arrived, I explained what I wanted and it took 20 more min for that person to come back to me with what I had asked for. Meanwhile, another lady who was upset with the service she was receiving started walking around the store looking for someone to help her and she returned saying the guy who was helping me was sitting behind a counter chatting with his co-workers.I just moved to this area and so I just started becoming a customer of this Lowes location and just about every visit is the same....extremally poor customer service! Beyond Bad!LATER IN THE WEEK: Today (SAT) I was having materials delivered and I made a special trip to make sure I was available within the 4 hour window, which of course they were delivered in the fourth hour, (delivery guy was great) and when my order arrived I had the critical things I needed missing. They were critical because the only reason I choose delivery was because of the size of these particular items.I tried calling the store several times to help correct the issue with the missing items and was hung up on and when I tried calling back no one answered. I then called the 1-800 number and the service rep there was very nice and helpful but unfortunately the answer I received was that I would be contacted by someone at the store.UPDATE: I was never contacted by the store within 24 hrs as I was told and I have spent the last hour, not exaggerating, just to get someone to take my call. I have been hung up on, transferred and ignored. In addition I have found out that not only were items not delivered but some items that were delivered were documented as not delivered. Just a total mess for a simple everyday transaction.Meanwhile during my hold time I have been texting with a Home Depot about a receipt I lost and they were easy, happy to assist and able to provide me with what I requested.As I was typing I was just hung up on again.I will be canceling my business account today and will never return.UPDATE #2: I finally got ahold of someone and as I was giving her my information I was hung up on again. I called back and after 15+ min someone else answered and started asking me the same info as before. I was explaining to this person that I just went through this after working on getting someone to take my call for over an hour and she said people move around. I told her that I didnt appreciate the way she was speaking with me and she said she was putting me back on hold and she did. A few min later I received a call from a nice gentleman, Javier, and he was apologetic and is saying he will take care of my issues. We will see.UPDATE #3: Javier never called back and never helped resolve my issue. I had resorted back to calling the 1-800 number again and they said there was no record of my first call and explained to me once again that someone from the store would follow up within 24 hours. Never received a call! I also saw that there was a response below to my review and not only have I been calling this number for help but they could have also called me to resolve but posting their comment was as about as far as I believe they cared to go to resolve my issue. Once again, well below par.UPDATE #4: Still havent received all of my items that were to be delivered 3 weeks ago.