Top Equipment Rental Agency in Costa Mesa
Tool & Truck Rental Center at The Home Depot
2300 Harbor Blvd, Costa Mesa, CA 92626, United States
I went into the store yesterday with a problem, I was putting my kids bunk beds together and got some plastic dowels stuck in the wrong hole (x6). One of them even broke off inside the hole.. I was told to see Dave Walsh is the equipment rental department. Dave went out of his way to help me and was quite friendly. Not only did he have good advice, he actual helped me remove the dowels. He had no obligation to help me and could have just brushed me away, but he didnt. That is what makes him a great employee-solid customer service. He really helped me out and saved me lots of $$$. I went back and bought more supplies just to come back and thank him again. Give this man a raise.
Rent One Equipment Rentals
126 Commercial Way, Costa Mesa, CA 92627, United States
They dont even deserve 1 star. One of the worst customer service experiences in my life. I rented a 10ft uhaul truck over the weekend to move some furniture into storage. I returned the truck a day later on time with the fuel at the correct level and only drove the uhaul 45 miles. I never received a formal receipt or charge on my card so I went back to them to figure out what happened. Turns out the accidentally linked me up with a different customers account and charged me for double the amount of miles I actually drove. They would not accommodate me so I ended up contacting uhaul customer service directly. What a mess and shame on this Rent One for not taking responsibility for their mistake and making it right for the customer. DO NOT USE THIS RENTAL COMPANY UNLESS YOU WANT TO GET RIPPED Off!
Top other services in Costa Mesa:
Choice Plus Insurance Services
1072 Bristol St # 205, Costa Mesa, CA 92626, United States
Zach has been my insurance agent since I started my company and has always been so quick to handle my insurance needs! Amazing service! Couldnt ask for a better insurance agent!2nd review: I recently needed insurance to rent a piece of heavy equipment from a rental agency and the sales rep told me that in his 22 years, he has yet to receive a COI that doesnt need to be corrected. Well yesterday Zach submitted the COI and it didnt need to be corrected!
Service Center - Chrysler, Dodge, Jeep, RAM
2927 Harbor Blvd Suite 100, Costa Mesa, CA 92626, United States
This is the worst dealership that I personally know of and Im 51 years old. If you think your car is safe while being serviced I will tell you youre wrong. My Dodge was stolen while it was being serviced and what really funny is that not only did my car go missing from service but the key also went missing. And then to top things off the dealership has no desire to catch the thief. Theyre not willing to look at the cameras, multiple cars have been stolen from the dealership and they dont get a better system in place or maybe higher security. On top of that the dealership was so difficult to deal with after the vehicle went missing. I dont know the exact amount but Im going to guess that I left over a dozen messages for managers to call me back. Never once did they give me the name of their insurance company. Never once did they offer me a Rent-A-Car. On top of that they didnt even help me get back into a New vehicle, no special deal or discounted price. Basically its my opinion that I was treated the exact opposite way should have been treated with This type of situation.I talked to a guy who had his Toyota Tacoma stolen from a Toyota dealership. The dealership mustve apologized to 60 times to this person. They immediately got him a Rent-A-Car, they immediately contacted their insurance company, they called the police didnt force the customer to call the police. They all sat down and watch the cameras and they saw how the thief enter the property and then how the thief just literally drove off the property. Then when the individual got paid off from the insurance company he got less than the new vehicle was gonna cost and the dealership made him an amazing Lio offer because they wanted him to be happy. It is my opinion that this Particular Dodge dealership doesnt care if Im happy and they certainly dont care how I was treated during this situation.By the way the car that was stolen was a four-year-old widebody Dodge hellcat with roughly 10,000 miles on it. Literally this time next year the car will be irreplaceable. They only hellcats left for sale are the ones that are on the dealership lots and most dealerships have them marked up $25,000When my car was stolen my wife posted something on the Nextdoor app. Before the end of the weekend multiple people private messaged my wife saying that they had similar situations at the dealership. Cars being driven and accidents happening and then the dealership claiming that it happened while on a test drive. In fact when I talked to a manager about this alleged offsite car accident someone in service got really defensive telling me how it was an accident the vehicle was being serviced but when you talk to the owner of that vehicle he tells you a completely different story.All I know is that I will never take a vehicle to the dealership ever again
Connell Chevrolet
2828 Harbor Blvd, Costa Mesa, CA 92626, United States
I would like to share my first and only experience with Connell Chevrolet located at 2828 Harbor Blvd. in Costa Mesa, CA 92626. I dropped my 2017 Chevrolet Corvette Z06 on June 6th to have it serviced. The service request consisted of an oil and filter change, following up on a check engine light, and diagnosing a noise coming from the front wheels while turning. On June 7th, I arrived at Connell Chevrolet to pick up my 2017 Corvette to find several hand prints, residual oil, and grease all over the front right fender of my +$90,000 vehicle. After noticing the poor quality of work, I took pictures of the handprints, residual oil, and residual grease and then proceeded to inspect further. After further inspection, I found small scratches on all of my rims. The scratches appear to be caused by either the lug nut making contact with the rim during removal or a tool used to loosen and/or tighten the lug nut. Before leaving the dealership, I informed MARK LANGTREE (Sales Manager) what I found during my walk around of the vehicle. Mr. Langtree informed me that he would brief the service department the following day. On June 8th, I called the service department to inform and follow up with the damage to my vehicle. I was told I could bring my vehicle by the dealership to have ED CADBURY (Service Manager) inspect the damage and I agreed to take it in. After inspecting the damage, ED CADBURY (Service Manager) told me, he would have my rims resurfaced by a company. I told ED CARBURY(Service Manager) that I did not want my rims resurfaced and would like them replaced since he could not standby the quality of the company that he recommended resurface the damaged rims. ED CADBURY (Service Manager) said, replacing the rims was not an option because of cost. I told ED CADBURY (Service Manager), Well, my rims were not damaged prior to my service request visit with Connell Chevrolet. I asked to speak with his supervisor, ALAN VONDRA (Service Director). He stated, ALAN VONDRA (Service Director) was on vacation and would return in a few days. After a few days, I contacted ALAN VONDRA (Service Director) and scheduled an appointment with him to inspect/look at my vehicle. On June 14th, ALAN VONDRA (Service Director) performed an inspection of my damaged rims. Mr. ALAN VONDRA (Service Director) stated, that they were not going to take care of the damage rims since the service notes did not show any service performed on the rear rims. However, when PHIL (service advisor) from Connell Chevrolet called me and informed that my vehicle was ready for pick up. PHIL (service advisor) informed me that all wheels were torqued according to manufactures specifications. In addition, ALAN VONDRA (Service Director) in the process of inspecting my rims, placed his hands all over the front of my +$90,000 vehicle after first, placing his hands on the parking lot asphalt where all sorts of loose gravel and debris have accumalated. Not only did he place his hands all over my vehicle, but he used my vehicle to brace himself while he stood up after inspecting my rims for scratches resulting from the service department. I am extremely disappointed and frustrated with the quality of service and professionalism I experienced with the service department and managment of Connell Chevrolet. I have attached some photos to show any potential or returning customers the poor quality and professionalism from the service department that I experienced at Connell Chevrolet. In addition, I have attached photos of ALAN VONDRA (Service Director) putting his hands all over the front of my +$90,000 vehicle. I gave Connell Chevrolet several chances to correct the damage they caused to my vehicle. I am not saying that the cost of this vehicle should have an impact on how vehicles should be treated. But, you would think the service department would be extremely careful to prevent damaging a +$90,000 vehicle to prevent costly civil liabilities.
Crowne Plaza Costa Mesa Orange County, an IHG H...
3131 Bristol St, Costa Mesa, CA 92626, United States
I am writing to express my extreme disappointment and frustration with the incompetence and mismanagement of staff and management at the Crowne Plaza Costa Mesa Orange County. My family and I recently experienced a disastrous celebration ceremony event for my mothers passing away at your hotel, and the lack of competence displayed by your staff has left a lasting stain on what should have been a solemn and respectful occasion.Despite placing our trust in the hotel and its staff, we were let down by broken promises and substandard customer service. The staff members on duty were apologetic, but their assurances of addressing the situation fell short of any meaningful resolution. In particular, I must highlight the incompetence of Alexander, whose repeated failures have been brought to the attention of Director of Sales and Marketing, Angela Hui.I took the initiative to email Angela, detailing the chaos and disappointment that unfolded during the event, complete with video proof and photos to support my claims. However, her response was inadequate, offering a mere discount on tacos as compensation for the distress caused. This dismissive attitude only added to our frustration and sense of betrayal.Taking my concerns to Howard Hanerman, Angelas superior, proved to be equally disheartening. His response was evasive, manipulative, and devoid of any accountability for the disastrous handling of the event. Instead of addressing the issues head-on, he attempted to deceive me with false promises and a token credit, urging me to sweep the matter under the rug to avoid escalation to the corporate level.I have sent letter to corporate with attached copies of the emails exchanged, along with social proof, videos, and photos that were shared with Angela via wetransfer. The gravity of the situation cannot be understated, and I firmly believe that the hotels disregard for customer satisfaction and basic decency must be addressed at the highest level.The mishandling of my mothers celebration ceremony is a stain that will haunt me for the rest of my life, and I refuse to accept anything less than a satisfactory resolution to this matter.I urge corporate to uphold the codes of ethics and standards of customer service that should guide your operations at Crowne Plaza Costa Mesa Orange County. It is imperative that swift and decisive action be taken to rectify the damage done and restore faith in your establishment.
Camden Martinique Apartments
2855 Pinecreek Dr, Costa Mesa, CA 92626, United States
Dear Camden Martinique Management Team,I am writing to you requesting to break my lease with a penalty fee exemption and 30 day notice due extreme circumstances, including Camden Martiniques negligence to fulfill basic expectations under said lease. Since moving into (unit) in July 2019, several issues explained below have occurred that have ultimately led to this point and necessity to break the lease.On August 6, 2019, in an attempt to walk around debris that was not properly cleaned up and blocked off from the concrete planter construction in front of my unit, I severely broke my toe which required an Emergency Room visit with bills totaling over $4,000. I could not walk unassisted by crutches for 5 weeks and required 3 unpaid days off work. If the debris were cleaned appropriately as they should have been, this incident would not have occurred. Frankly, Camden Martinique could be held liable for the incidence and related expenses if I chose to pursue legal action.The stairs attached to my bedroom wall rattle each and every time someone walks up or down them. This means that both my husband and I are woken up several times per night, every single night, since moving in. This sleep deprivation has affected my work, led to the development of frequent migraines, and overall has detrimentally affected my health. I simply cannot take any more nights of interrupted sleep and the sleep deprivation we have experienced.The patio, a major reason why we signed a lease at Camden Martinique, has been unusable since moving in. Within days of move-in, construction began on the concrete planter adjacent to the apartment, leading to a thick layer of mud on the patio. We were assured the mess would be cleaned upon completion of the project. We have since requested it be cleaned on 3 separate occasions, both in person and via email, which has still not been completed to this day, over the course of the past 6 months, which is completely inexcusable. We emailed Michael Raskin 11/12/19 with photos of our muddy patio, caused by the construction debris and rainwater, and still, the matter was not addressed. We have been paying for space, month after month, that we have not been able to utilize, and our limit of patience has been far exceeded.Upon signing the lease over a month before move-in, we toured the outside of the unit as it was occupied, where there were plenty of trees and bushes surrounding the unit, allowing for adequate privacy. However, upon move-in, the trees and bushes were torn out, which allows for any person walking by to see directly into the unit through the bedroom window and sliding patio door. Consequently, to avoid invasion of privacy, my only option is to keep the blinds closed at all times, leaving the unit dark and dim 24/7. If I were previously informed, prior to signing the lease, that the unit would lose all its privacy due to the landscaping project, we never would have signed a lease for this unit. We feel the unit was misrepresented and substantially changed between the time we signed the lease and moved in.The shower is inadequate for use for any person over 4 tall. The shower head protrudes from the wall at approximately 5 high, which requires both my husband and I (56 and 60) to crouch under the shower head, to adequately wash our hair and upper bodies. I have attached a photo to demonstrate just how completely ridiculous the shower is. An appropriately usable shower is a basic expectation of living under the lease at Camden Martinique.Lastly, despite skepticism, we have had unexplainable instances occur that are extremely alarming and baffling. We have had heavy objects (20+lbs) get pushed off furniture, with no plausible cause (video attached). Our dog aggressively alerts us to something that we cannot see, with hairs standing up, and aggressive barking. These instances have continued to escalate in frequency and intensity over the past several months. (Letter cuts off due to max characters)Sincerely,Carlos and Kylie