Top Truck Rental Agency in Lancaster
Trailer Rental at U-Haul
42925 Sierra Hwy, Lancaster, CA 93534, United States
Matthew and the team rock! This is my go to place for truck or moving van rental.First time I've ever had to use the roadside assistance but glad I got it and the safe trip insurance.Ever see a Silverado take a dump in a toilet? See pic. The safe trip covered it.Had to wait over 2 hours for roadside assistance but Jose was awesome. Had me back on the road in no time.
U-Haul Neighborhood Dealer
1951 W Ave L, Lancaster, CA 93534, United States
This was only a drop off for me on April 6th of a 20 ft truck. Was very easy All steps along the way were surprisingly easy. I pre-rented the truck or I guess reserved it you would say I picked it up we filled it up and we I drove it out here to Antelope valley no problems. When we were done I dropped it off a mile from my house after filling the gas tank and it was smooth. Just dropped it off showed him the paper I think he signed something and that was it. I really liked the convenience.
U-Haul Neighborhood Dealer
718 W Ave J B, Lancaster, CA 93534, United States
We found ourselves in a situation where we had a vehicle transport scheduled for our military move across country and they failed to arrive or even inform us of their cancellation, leaving us in the lurch trying to find a way to haul our additional vehicle at the 11th hour. Although I never set foot in the store and ultimately wasn't able to rent equipment from this location, Itaska went above and beyond trying to find a solution for us even if it meant she would not get our business. I am grateful for people like Itaska that puts people and their well fair above making a sale. Thank you Itaska for paying it forward and I will look for the opportunity to do the same for someone else in the future.
U-Haul Moving & Storage of West Lancaster
1810 W Ave J, Lancaster, CA 93534, United States
Its a shame zero stars isnt an option. My experience with U-Haul Moving & Storage of West Lancaster has been the single most infuriating customer service interaction I have ever had. The story begins when my U-Box was moved here when there was not enough room in Pasadena, where it was supposed to be stored. When I tried to call up to U-Haul Moving & Storage of West Lancaster and arrange to get my box returned to me, I could never get through to anyone actually in Lancaster; I would inevitably wait on hold for quite some time and then get rerouted to a corporate customer service line. Day after day I was assured that someone would return my call; it didnt happen. Finally, after 9 days of calling every day, I did get through to someone actually in Lancaster and was told that out of county delivery of my box would mean a nearly $500 charge - even though I had never wanted my things to be stored up there in the first place! After TWENTY-FOUR more phone calls over the next three days with various customer service agents, someone gave me the cell phone number of Chad Farren, the president of U Haul of San Fernando, who immediately arranged for it to be delivered to me - free of charge, but thanks to the incompetence of the individuals at U-Haul Moving & Storage of West Lancaster, nearly two weeks after I had needed it delivered.So, I got my things, but the nightmare doesnt end here! U-Haul Moving & Storage of West Lancaster has continued to charge me for a storage space at their facility despite my having retrieved my things a month ago. I called yesterday - after a long wait on hold, was rerouted to the corporate customer service line, per usual - spoke to two agents and their manager, who could find no record of my contract and had no idea why I was still being charged, but said they eventually got through to the manager of U-Haul Moving & Storage of West Lancaster (Vanessa Ruiz, I assume) and sorted it out. I got an email refunding the last charge, and I was assured the account was closed out for good and I wouldnt be charged again and this whole nightmare would be over.No surprise, it was not over!! I woke up this morning to another email saying I was charged again (!!!) for a month of storage, in the same amount that was refunded yesterday! At this point, I wonder whether I should even bother to call for what is probably the 40th time and try to get this refunded, or if I should just eat my losses and cancel my credit card to prevent future charges.TL;DR youre better off just throwing any belongings you would store there straight into a landfill and trying to find them later, because digging through burning trash to recover your things would probably be a more pleasant experience than trying to deal with U-Haul Moving & Storage of West Lancaster. And itll be less expensive.
U-Haul Moving & Storage of East Lancaster
42925 Sierra Hwy, Lancaster, CA 93534, United States
They have very poor customer service here. I was broke down on the hwy for over an hour in a half. When their tow service arrived, they said he could not help because he only do jumps, now when I originally called I told them we dont need a jump. Its a major mechanic issue and if we can get another truck, their call center said we first send out a tech to see if the problem can be fix and if it cant be fix well get another truck out. So I went back up to uhaul in my own car to ask if we can get another truck, Matt tells me they do not have another truck to accommodate me. Now matt a supervisor and didnt know what the hell he was doing. I came back a second time because U-Haul call center called me back stating we found a truck at U-Haul and we have it reserved for you. I said I just came from there and they said they have no other truck,linda from the call center said we do have an extra truck, so I go back and Matt tells me once I get there the truck thats been reserved has a flat and they have no one to repair the flat, so there call center is calling back saying I have to wait two more hours for roadside service to come get the truck. At this point I was very upset because we been on the hwy since 8:00 this morning and here it is about to be 11 and still no help from U-Haul. I went back a third time and ask for a manager, Matt was like Im the supervisor I said yeah but your not being helpful. I called Chad and explained the issue and he said theres a truck reserved for u I said your supervisor Matt is telling me that truck has a flat and no one can repair it. Chad said ok Ill call you back. Chad call me back and said we have a truck available and ready for you. Chad was very helpful and accommodate me for what went on. The CSR needs to be retrained and Matt definitely do not need to be a supervisor because he do not know what he is doing, he never called his manager to see what he could do for me. I felt I did his job for him and thats calling his manager to see how can I get accommodate for this issuse. After this experience its makes me not want to rent another truck from this place.
Budget Truck Rental
42422 8th St E #103, Lancaster, CA 93535, United States
Terrible customer service!! I reserved online & then the day I reserved they called me and told me they actually didn't have a truck. They weren't willing to give me a replacement, they told me if I wanted to rent through them still I would need to drive an hour. I wouldn't recommend. Stick with uhaul!!
Quinn Company - Cat Construction Equipment Lanc...
46101 Sierra Hwy, Lancaster, CA 93534, United States
Great place if you want to buy just about anything youre looking for tools odds-and-ends heavy and light equipment trucks cars vans great buys great deals
ALH Truck Rental & Moving
44655 Sierra Hwy, Lancaster, CA 93534, United States
This place has horrible service. They rented me a truck, that had a flat tire in 5 minutes. I filled it with air and took it back and they couldnt fix it and still charged me for the day. I missed my appointment - Dont go here
Propane Refill at U-Haul
42925 Sierra Hwy, Lancaster, CA 93534, United States
We filled our propane tank here. Super friendly and helpful service. Thank you!
AVE L MAIL N MORE
4083 W Ave L, Lancaster, CA 93536, United States
I have been utilizing this mailing facility for a very long time. I can honestly say that I will not go to any other mailing establishment. This to include UPS and any other mailing facility here in the Antelope Valley. As, they can not hold a candle to Ave L Mail N More. Sarah and Jon are honest, professional, courteous, kind, efficient, never a wait in a long lines, due to their expertise. They do everything here from DHL, Fed Ex, US mail, USPS, DMV auto registration and renewals, shipping boxes, postage stamps, packaging service, fax, keys, lamination, name plates, copies/color, scanning, email, print, live scan, Mail boxes, fingerprints, rubber stamps, business cards, passport photos, and most recently U-Haul rentals. and more. Everything you could possibly need want or desire. And it is done with with accuracy and efficiency. Centrally located, easy to find, always greeted with a smile, and a kind word, always very helpful due their vast knowledge, what else could you want. This is the one and only business I consistently utilize. Absolutely amazing, great people, great service??