Top Van Rental Agency in Concord
Budget Car Rental
1790 Concord Ave, Concord, CA 94520, United States
Dear Kristina Mccann,I apologize for this inconvenience. However, I would like to point out some details .1) I find it incredibly surprising that after your daughter took my daughter's favorite toy without asking, I felt bad and was going to let her keep it, but then you came to me screaming in front of my customers just to get a free rental. Sorry not with me.So I demanded back what belongs to my daughter.I feel very sorry for the little girl, not for you.2) My regular customers know me. They know I am very nice . Therefore, after you told me you didn't want this Tacoma, I offered you to trade vehicles to the nearest location at no cost . Which you refused abruptly. If there was an issue with the rental, I was happy to even give you a complimentary discount. But there wasn't . So the only solution was to take it and exchange it .3) Instead of accepting, you started screaming at my other customers who were mad at you for interfering and cutting the line.4) You don't go to a business, insult the staff and other customers, and expect to receive service .5) There was absolutely no reason to threaten me with writing a bad review if I didn't give you 50% off .6) next time, be more proactive. Be nice to customer service ( in general ) and you will see a difference.You could have ended with a free rental at the end .But decided to call the police on me for refusing service.7) what did the police do when they arrived ?They Politely asked you to give me the keys back because the Tacoma was still on our possession and you were not authorized to drive away with it.Trying to steal my personal belongings? Inside my back office, when I only allowed you to use the restroom? Come on.Teach your daughter better values next time.
Trailer Rental at U-Haul
2291 Monument Blvd, Concord, CA 94520, United States
Monica was amazing - excellent customer service and a pleasure to work with.Brodee was great too - I appreciated all of his personal help and coordination.
U-Haul of Concord
2291 Monument Blvd, Concord, CA 94520, United States
If I could give this place no stars I would!, doesnt even sum up the incompetence of this location!BUYER BEWARE! We ordered a hitch and installation for our vehicle and set the install to be done at this location. We were set with a day and time. On the day of install we were called maybe 30 minutes before and told it would have to be done another day because they didnt have all the necessary parts. Rescheduled and when it came to the day of install we arrived to drop it off only to find out low and behold the parts still werent there. I mentioned that having a system in place to avoid this happening would be helpful. George was the name of the small minded individual that rudely snapped back with some excuse and another, which I felt was unprofessional and unnecessary. So once again we rescheduled...what we shouldve done was to listen to all of the signs of incompetence and just asked for a refund at that point in time. So here we are today! The day of install (again). We drop the car off, make sure they have ALL of the required parts and left for a planned day out celebrating my fathers 72 birthday. Only to get a call after we sat down for lunch by the notorious George telling my husband that they cannot complete the install. They couldnt (aka didnt know how) get my break light off, tried with force it and BROKE IT. Heres where it starts to get good...WE would have to go get a new break light cover and they would just reimburse us!! HA!! How bout no! How about you figure it out since you broke it! Hey I know YOU call Acura to make sure they have the part in stock and courier it to your location since youre not allowed to leave the premises George is very argumentative...a word he apparently doesnt understand the meaning to! Because all he wanted to do was try to dismiss his responsibilities and insist the ONLY way they would mend the issue would be for us to stop what we were doing, go get the part, reimburse us for the part and put a new one on.....um HELLOOOO GENIUS.... if you broke the thing in the first place BECAUSE YOU COULDNT GET IT OFF, then how does it make any sense to do what youre suggesting???!!! We tried calling the GM 3 times with no success at all. Called the customer service line in which we were transferred a half dozen times and on the phone for 40 minutes just to file an official complaint so that it would be documented. This place is an absolute joke with rude, inadequate individuals that could care a less about providing quality service for their work. Prepared to get screwed! When my husband went to retrieve the car he was refused a full refund, had several of the staff arguing and insulting us about our RIGHT to a FULL REFUND. We did finally get the full refund but still will have to deal with them about the repair cost. Nightmare! Pay more and go take your business where professional and competent work AND customer service is a priority!
Top other services in Concord:
Wills Auto Body, Inc.
2330 Bates Ave, Concord, CA 94520, United States
Will and his team have been nothing but extraordinary! I was originally sent to a body shop that was recommended by my auto insurance. After witnessing one of the employees not knowing how to change my car from reverse to the drive gear, it raised some concerns with me. Im the type of person that is very particular about my car and who works on it. After doing more research about the shop my insurance sent me to, I decided to do some searching of my own to find a shop that I can trust.I found Wills Auto Body after reading numerous reviews and as a recommendation from an enthusiast forum that I am a part of. I decided to give them a shot as I read nothing but positive remarks. I emailed them from their contact information on the website and Micheal responded promptly. The length and detail that Micheal went into answering my questions already gave me a good feeling and gave me enough confidence to make an appointment to bring my car by to have it inspected.When I brought my car to the facility, I met with Will and he was kind and patient enough to explain the entire process to me, from how they will be dealing with the insurance company themselves, to stressing the importance of using original equipment manufactured products (exactly what I was looking for), to how they take pride in their work and care for clients vehicles as if it were their own. I left the shop with great confidence and decided to place my trust into Will and the rest of the team. I want to also add that communication with the shop has been amazing. Phone is always answered and questions are addressed with professionalism and courtesy.Fast forward to the pick up date (about a week later), I get a call from Micheal informing me that my car is ready to be picked up. With excitement, I head on over and see my car parked outside. It was washed and vacuumed and ready to go, as Micheal said he would do prior to me picking up the vehicle. I did an inspection before signing the documents and I was ecstatic about the quality of work. It was at that point that I knew I made the right choice going with Wills Auto Body. I cant thank them enough for treating my car with such care and exceeding my expectations. Ive said it before and Ill say it again, theyve earned my trust and will be my go to body shop for any future body work. I highly recommend this shop if youre looking for a place that pays attention to detail, performs high quality work, and is professional in their business. Thank you so much!
Enterprise Car Sales
1235 Concord Ave, Concord, CA 94520, United States
THIS STORY NEEDS TELLING YOU WON'T BELIEVE THIS EXPERIENCE.BAKGROUND. I was in desperate need of a new vehicle for my business. The company had outgrown my current vehicle, but I was on a tight budget. I went around to the auto dealers in the area. I was so weary of the pressure of sale people and finance managers I nearly given up hope of having a decent conversation with a salesperson. Then I went to the Enterprise Car Sales in Concord, CA.MY EXPERIENCE. I was met by salesman Victor Lucatero. He and I discussed my business, the needs I had and the price point for which I was looking. Victor immediately understood. He found a couple vehicles that fit my need. He did NOT try to get me into something beyond my price point. He was careful to follow my guidelines. I looked at the vehicles he recommended and I immediately liked the vehicles he showed me. Each vehicle was exactly at the price point I needed. Throughout our discussions he was courteous, professional and sincere. We actually had a civil conversation. I needed to leave for a meeting but told him I would come back. He did not try to keep me in the dealership. He did not try to haggle the price with me. He did not force me into looking for something way above my needs and price point. Absolutely no high pressure selling.I thought I was dreaming. The next day I met with Christine the sales manager. I thought, ‘Ok, the butter was smeared on now comes the high-pressure manager's pitch. I was wrong. Much to my surprise Christine was just as nice and kind as she could be. ABSOLUTELY NO PRESSURE FROM THE SALES MANAGER. I was very apprehensive. I thought, When is the other shoe going to drop? It didnt. She was as disarmingly friendly as meeting your own kin on a Saturday night. She explained my options and immediately got me several offers for my loan. She told me the interest each lender was asking and recommended the lowest! Again, what?! My whole experience was as pleasant as having coffee with friends. We talked and laughed and simply had a relaxing time. To say I was shocked would be understating my feelings. They made me feel very comfortable from start to finish. Everything went so smoothly, things explained so thoroughly that I purchased the vehicle right then and there.THE VEHICLE. The vehicle was pre-owned, but you couldn't tell it. It was clean, rode smoothly and, more specifically, met my company's needs to a “T”. The vehicle was even newer than I had ever hoped to get for my price point!THE PEOPLE. I credit Victor's great knowledge of the vehicles he recommended to me, his easy way of speaking to me as an adult not an adversary, and wonderful personality for my purchase of a vehicle from Enterprise. What a wonderful salesman—or should I say unpaid employee of mine—as he kept my company's business needs and finances in mind. Christine doesn't have “superior than you” bone in her body, unlike all of the sales managers I've met in my long lifetime. She is truly a Professional (yes with a capital P). Victor and Christine are the standard bearers of what a sales professional and an auto sales manager should be. These are the kinds of people I would not only hire, but would have a drink with after work. More to the point, the kind of people I want to do business with on a continuing basis. They are that friendly.If you are looking for a vehicle, I strongly recommend you check out the vehicles at Enterprise Auto Sales in Concord, CA. If you want to argue, haggle, yell and do all the auto buying tricks we learned from our parents, do not go to Enterprise. You will be disappointed. If, however, you want to be treated like family, get a square deal on a very reasonably priced vehicle, and an outstanding buying experience look no further than Enterprise Auto Sales. The are the consummate professionals which other auto dealers can only hope and wish they could emulate.Oh yes, and ringing the new car buyer bell was a blast!! VERY WELL DONE VICTOR AND CHRISTINE. I CANNOT THANK YOU ENOUGH.