Top Car Rental Agency in Santa Clarita
Enterprise Rent-A-Car
21445 Soledad Canyon Rd, Santa Clarita, CA 91350, United States
I wish I could say it was a pleasant experience; however, it was anything but that. I received a luxury class vehicle for a weekend trip. That evening before leaving I attempted to open the truck and load luggage to find that the trunk wouldnt open with the key fob or dashboard switch. Roadside assistance wasnt able to resolve the problem. So they directed me to drive the vehicle to an airport Enterprise to exchange it. This shows me that the vehicles trunk was probably never opened between rentals even to be cleaned. Maybe just an oversight.Driving it at night I found that the dashboard display kept popping on indicating that the hood was open. These types of problems can occur even in a well maintained vehicle.I was informed by the rental person that the windows had been tinted by the prior renter; however, they believed it was an added benefit! While driving the vehicle at night for the first time to exchange it. I discovered that the side windows were so dark that the mirrors were barely visible at all. Clearly much darker than the law permits. I drove the vehicle on side streets at night for about 45 minutes just to get it safely to the airport. They exchanged the vehicle without difficulty and admitted that it was negligent for them to have rented the vehicle in the first place. They were quite pleasant to deal with.To me knowingly renting this vehicle in this condition displayed malicious disregard for the safety of this customer. Upon returning the second vehicle I explained what had happened to the manager only to be told that he didnt really think it was that much of a problem. Its hard to trust or have any confidence in the integrity of a company that would respond dismissively to such obvious mechanical, electrical and most of all safety issues. Clearly Enterprise was not even interested in listening to my complaints let alone addressing them properly. Enterprise has been my car rental company of choice mostly because I have a local office. It will be worth the inconvenience to find a more customer oriented company to do business with in the future.
Hertz Car Rental - Santa Clarita - Bouquet Cany...
26011 Bouquet Canyon Rd, Santa Clarita, CA 91350, United States
I made a reservation at this location on a Friday at 10am to pickup a car at 1pm on the same day. When I got there Hertz employee informed me that they do not have any cars to give me and that all of the cars that I see on the lot are already attached to a reservation.My company has a corporate account with Hertz and I will make sure to inform them that Hertz does not honor our corporate reservations.Next time please do not accept any reservations at your location when you do not have any cars available. You may need to train your employees on how to use the internal systems to turn off accepting reservations through the Hertz portal -- I know that this may be a challenging task which I found out to be a very common theme at this location.Also you need to train your employees or put in a new process in place to call/notify customers if they can not fulfill a reservation before the customer drives all the way down to the car lot to hear the bad news -- the bad news not only not having a car for my reservation but also the bad news that I am dealing with a business that is poorly managed that can not get the one most important thing about their business model right --- provide rentals to their customers.Free advice from a consultant. The next one I will send you my invoice :)
Top other services in Santa Clarita:
Henry Rodriguez State Farm Insurance Agent
27141 Hidaway Ave # 207, Santa Clarita, CA 91351, United States
Experience with Ashley Estrada at State FarmI am writing to express my utmost gratitude and satisfaction regarding the outstanding service I received from your State Farm agent, Ashley Estrada. I feel compelled to share my experience and acknowledge her exceptional professionalism, knowledge, and genuine care that she consistently displayed throughout our interactions.From the moment I reached out to Ashley with a query about my insurance needs, she responded promptly and attentively. Her warm and friendly demeanor instantly put me at ease, as she took the time to listen carefully to my concerns and thoroughly understand my requirements. It was evident that Ashley genuinely cared about finding the best possible solutions for me and my family, going above and beyond to provide personalized recommendations tailored to our specific circumstances.What truly impressed me about Ashley was her extensive knowledge of the insurance industry and the intricate details of various policies I was considering. She patiently walked me through each option, explaining complex terms in a clear and accessible manner. Her expertise, combined with her passion for helping clients, instilled a sense of trust and confidence in her abilities.Throughout the process, Ashley demonstrated remarkable professionalism, always ensuring that I fully understood the policies and their associated benefits. She answered all my questions with patience and clarity, and even offered valuable insights and practical advice that contributed to the overall improvement of my coverage.Moreover, Ashleys commitment to excellence was evident in her attention to detail. She meticulously reviewed my existing policies, identifying areas where I could optimize my coverage or potentially save money. Her thoroughness and dedication to finding the best possible solutions for her clients were truly commendable.During our interactions, Ashley consistently exuded warmth, compassion, and genuine care for my well-being and peace of mind. Her customer-centric approach made me feel valued and reassured that I was in the hands of a trusted advisor. It is worth mentioning that her exceptional interpersonal skills and ability to build rapport effortlessly added an extra layer of comfort and trust to our professional relationship.In conclusion, I cannot speak highly enough of Ashley Estrada and the incredible service she provides as a State Farm agent. Her professionalism, deep knowledge of the industry, and unwavering dedication to client satisfaction are exemplary. It is without hesitation that I would recommend Ashley to anyone seeking exceptional insurance services and guidance.Thank you, Ashley, for your outstanding support. State Farm is truly fortunate to have such an exceptional agent like you on their team.Sincerely,Luis Cruz
Central Park
27150 Bouquet Canyon Rd, Santa Clarita, CA 91350, United States
It's huge and gorgeous even in winter when the trees are bare. However, there's only 1 bathroom for this park that is many blocks in all directions. We stopped at Stawberry Fields- a monument for John Lennon who was killed across the street from it in front of his apartment building. Walked for a bit near the lake. We had lunch from a food cart- nothing spectacular and I recommend avoiding them because they're expensive and not very good. I have seen so many movies with bicycle and horse drawn carriages and thought it would be cool to hire one to take us around the park. Nope. Not for $4.99-14.99 per MINUTE for the bicycle drawn carriage. I asked about a flat rate to go from the American Museum of Natural History to the Guggenheim. One guy wanted $35 and the other wanted $55. That's for about ½ mile. No idea how much the horse drawn carriage is because none were around. If you visit you must go during daylight hours- too dark otherwise.
AutoNation Chevrolet Valencia
23649 Valencia Blvd, Santa Clarita, CA 91355, United States
I'll start this off by saying that I bought my Chevy Equinox from this dealership, brand new in 2018. Since I bought it I have only been here for all my oil changes and anything that needed repairs- even though I could have gone somewhere cheaper for repairs, I stuck to the dealership since I thought that they would do great work. The customer service experience alone is enough to never want to deal with any Chevy dealership ever again. I won't ever buy a Chevy again. They have not apologized or taken responsibility for poor service and communication over the course of 3 weeks. Even contacting the corporate number was a waste of time. They have yet to call back. Nobody has reached out to apologize or taken accountability for anything. I'm a healthcare worker who does home health. I NEED my car for work everyday to drive to my patient's houses in the valley. It's my livelihood. These people don't care and they never offered me a car to use in any of this process. So I've had to pay for a rental car. I had to pay a $225 diagnostic fee that I don't believe I should have had to pay. My car had no issues before coming here to get an oil change. I'll never recommend Chevy to anyone. I will spread the terrible experience I've had with them and corporate as much as I can so that nobody gets screwed over like I did.Tuesday, May 14th: my husband decided to just take the car up to the Chevy dealership. He explained to them the problems that have all now come up out of nowhere. - brakes are making a clicking noise (I have a video of this) - I would stop at a light and the car took a bit to really go— like cars were honking at me but I couldn't do anything since it came out of nowhere - Multiple lights popped up on dashboard - The front right tire sounded like it was about to fall off Here's where the problems really began. The customer service at Chevy told us that they were really busy and would have to schedule an appointment to have the tire looked at on another day. They also told my husband that they didn't touch anything on my car, all they did was rotate tires & change the oil. Do you think the manager and service guy even took a look at my car? NO. They just automatically got defensive and said there's no way to prove my car wasn't already having these issues. SO EVEN THOUGH THE DEALERSHIP ROTATED MY TIRES & I AM NOW TELLING THEM THAT A TIRE SOUNDS LIKE IT'S GOING TO FALL OFF, THEY WILL STILL LET YOU DRIVE AWAY. My problem is this— I don't care if you're busy because so am I. I had an appointment for an oil change and tire rotation a few days before. YOU messed my car up so YOU should take responsibility and fix my tire right now because if it falls off when I drive away, I'm in danger. Clearly they don't care though and that's been obvious throughout this. We ended up bringing the car to them on Friday, May 17th to get the tire fixed and also have a diagnostic test done which costs $225. Fast forward to Monday- my husband calls twice to get the status on the car, but is told someone will call back. Nobody ever did. On Tuesday he calls twice, nobody ever calls back. Wednesday, May 22nd: my husband goes up to the dealership and demands an update since nobody has time to call back. Finally they tell him that they're still working on it. He did get loud with them, but we were tired of the unprofessional, nonchalant, carelessness that we had been receiving.There's more, but it ends with me going in to pickup my car and waiting 40 minutes before leaving without my car because they LOST my car keys. Of course they didn't contact me back at all to let me know when they had them. No apologies either.