Top Trailer Rental Service in Vacaville
U-Haul Trailer Hitch Super Center of Vacaville
1236 E Monte Vista Ave, Vacaville, CA 95688, United States
No star! Took hours for the guy to install a tow hitch on my car once… I arrived in Sacramento couldn't tow a trailer until their unsullied installer corrected the mess of an install done in Vacaville. Complete fiasco, then my fault for listening to them, Honda's cannot tow 1/2 of the weight they recommended, long story short, having a new transmission installed! Tow hitch $486, transmission job $2,600. If you don't have a truck don't tow! Don't listen to the young bucks in Vacaville ???
U-Haul Moving & Storage of Vacaville
1240 E Monte Vista Ave, Vacaville, CA 95688, United States
I used U-boxes for my move and I had a number of problems with the overall experience:CONS:1) Some difficulty trying to speak with someone at the location office, kept getting redirected to a phone center, was told multiple times that I would receive a call back but never did. The only way I ever got a hold of someone was by calling back over and over again.2) I specifically stated when I made my reservation that I needed a weight ticket done for reimbursement from my employer for the move. While the goods were weighed by some unspecified method, no weight ticket was furnished, so once I caught this prior to delivery, I had to do the self-delivery option in order to personally do the weights at a local truck scale, drop off each box and unpack them individually, which cost me a significant amount of time with all the driving back and forth to the U-haul store. It could have cost me much more had I not checked for this prior to delivery, because without my weight ticket I would not have been able to be reimbursed for the move.3) When I informed the office manager at the destination office of this mistake, he stated that I would receive a call from the representative from the location where I made the initial reservation, so they could respond to my complaint. I was never contacted.4) This service took longer and was more expensive than other options I looked into. The only reason I was forced to use this service over the others was the lack of equipment availability for the other services on such short notice.5) I do wish there had been some way for me to predict when the shipment would arrive. I kept calling while it was en route and the representatives could never specify the location of my U-boxes and they were always confused about what day they were shipped and when they would be expected to arrive, making it difficult for me to plan when to be available.I will highlight the pros, though:1) The worker who dropped off my empty U-boxes and picked them up once they were packed was very punctual, pleasant, accomodating of my schedule changes and extremely skilled at maneuvering it into an awkward space that made it easy for me to load them.2) I felt that all the representatives both on the phone and in person were very attentive, pleasant and as helpful as they could be, given the limitations of their system. They were very patient in explaining all the details of the service throughout the entire process.Because everything worked out in the end, I will not say that the service was poor, but I would advise anyone using this service to look into other professional moving services first. Also, if you need a weight ticket, make sure the representative who coordinates the reservation understands what exactly you require.
Vacaville Trailer Sales Inc
301 Crocker Dr, Vacaville, CA 95688, United States
I brought my jetskies trailer in after the axle wasnt working right. I took it in on Tuesday May 30th. They explained to me they were busy and would be in the shop no later then Monday June 5th. And as soon as they found out what was need it they would call me. Two weeks go by no call, so I called they told me the trailer need it a new axle and it had already been order and it would be two weeks before they got the part in. I asked how much it would be, they said they would call back the company and let me know. Another week goes by still no estimate on how much it will be. Take in mind I was on vacation and need it to estimate so I could properly budget. So I called and they told me it shouldnt be more then 400 dollars installed and fixes, but they would call me if it need it more parts. So today June 29 I get a called that the trailer is ready, total will be 612.05. I asked how come, they said new axle extra parts and labor. Now I know nothing is cheap but a heads up and courtesy call of added parts wouldve been nice, after all they said no more then 400 dollars but they would call if it was going to be more.Never will I do business with them, not an honest business when you blind side customers. I know 200 dollars more money s not much but it is a business after all. And they do have a responsibility to let the customer know of added parts and change of price.And I did try talk to the guy who was in charge his name was John. He was rude and didnt want to discuss anything.I hope you guys read this, I work with allot of people who have trailers I will run the voice that you guys are shady. In my line of work you take advantage of someone they will not do business with you.
U-Haul Moving & Storage of Vaca Valley
2221 E Monte Vista Ave, Vacaville, CA 95688, United States
I rented a truck that I needed, with the agreement that it had to be back in 6 hours, for another customer who reserved it later in the day. I paid the full price that would usually be charged for 24hrs, out of desperation at the moment. I agreed because I needed it.I returned it within 3 hours, when I was done with my first trip, hoping maybe they could accommodate me with a smaller truck for the remainder of the 24hr period, since I was paying full price, and they had plenty small trucks. A small truck was also originally offered to me for a full 24hr period.I didnt make any demands and was not rude to anyone. Was just hoping maybe theyd help me out as a customer, given the circumstances. Rather than having an open discussion with me about it, I was basically immediately lectured and told that I agreed to the short rental, that they werent changing the contract, and that they didnt have to offer me anything outside of the contract CONVERSATION OVER.I told them I knew they didnt HAVE TO DO anything. I made a simple request and didnt understand why I was met with such resistance. The woman helping me was the ALL BUSINESS with a no customer service type personality, which is unnecessary. The business was empty and no one in line, as it was when I originally picked up the truck.Its a shame that no real customer service and friendliness is the norm these days. And I dont believe the customer is always right, but I do believe businesses should try, when they can.This is a newer storage business, clean inside and out, and nice facility.. Better customer service wouldve gotten repeat business from me, and referrals to friends for future business with them. I guess playing the hard role was worth to the person at the counter. Why help me with an available truck when you already have my money for a 3hr rental I guess, huh. Thanks Uhaul of Vaca Valley
U-Haul Neighborhood Dealer
920 Davis St, Vacaville, CA 95687, United States
Called was 3 minutes from the place asked if they had furniture dolly, that I needed 2 they said they had them. When I got there the lady said am I turning in my U-Haul truck I just rented at Davis street and I said no I was picking up the furniture dollys, she said they didn't have any to call another place. I said I just called less then 3 minute ago. Total waste of time don't do
U-Haul Neighborhood Dealer
226 Bella Vista Rd, Vacaville, CA 95687, United States
Madison was a professional not only I could not get on the app to get my reservation, but she told me if I needed help to honk I honk my horn and before you knew it, she open the door to give me a hand the best customer service I have ever received from a U-Haul center If you need a moving truck go see Madison excellent excellent service. Thank you again.
Holt of California Rentals - Vacaville, CA
2121 E Monte Vista Ave, Vacaville, CA 95688, United States
I called and asked for a a Jack-hammer and I was given a Jack-hammer... Tyler was even nice enough to give me an extended time to return the equipment the next day. When I got home I realized I had asked for the wrong tool because there wasnt an attachment that would be flat enough to help me remove wood flooring... I called back and without hesitation I was given the option to try out the equipment to see if I could make it work and continue as planned or if it didnt work I could simply return the equipment and I would get a full refund. Everything was my mistake and they still took great care of me, definitely will be going back if I need any construction equipment again.
U-Haul Neighborhood Dealer
201 Peabody Rd, Vacaville, CA 95687, United States
These people are constantly coming to my wife about everything little and will never mind there own business I have a disability and I have to eat every couple hours and they lock us out for it they have no right putting up a sign that says closes at 9pm when really if your not out by 830 they make you feel unimportant and lock out and change the times your allowed in and put you on restrictions so what do they have nothimg better to do then pestery wife while we are bothering nobody but them
Top other services in Vacaville:
Jacks Junk Removal & More
607 Elmira Rd Suite 216, Vacaville, CA 95687, United States
I had made an appointment for a Thursday to receive help moving some furniture to my storage and was told by Nicole that she would keep me updated with an arrival time. Thursday afternoon came around and I never heard from anyone. I reached out around 2:30pm to get an update and was told that they were in the middle of a “project”. My storage unit closes at a certain time which is why I was requesting help in the early afternoon. I offered to move my moving day to Saturday if it was more convenient for them which she agreed. Saturday morning I was called in to work at the last minute so I asked Nicole if we could reschedule, I was told via text it would be an extra $100 charge and was then completely ignored. Nicole forwarded my calls and ignored my text messages after this. I was finally able to get through after continuing to call and Nicole again told me they were unavailable to help me at the moment because they AGAIN were working on another “project”. I was referred to this company by a friend of Jacks and was excited to do business with them. Nicole is very unreliable and unprofessional and I would not recommend asking them for help with anything.
Small Town Storage
226 Bella Vista Rd, Vacaville, CA 95687, United States
I needed to secure a U Haul this past Saturday. I was sent here in the past to pick up my original U Haul (10' truck). I figured since my past experience went so well, I decided to call Small Town Storage directly.I didn't know that all U Haul places work together for securing a moving vehicle for you. Trish worked hard to find the perfect vehicle for my moving needs.She reserved my vehicle at another place but the previous user didn't bring the vehicle back during the time it was due. I called Trish at Small Town Storage to see if she could help me out. She said that she had the same type vehicle due back within 45 minutes and I could use that one if I wanted.I really appreciate the effort made to get me going. I had several friends standing by to help me move. I really didn't want to waste other people's time waiting for a moving truck to arrive.Thank you Trish! And I will always send people your way. It was an easy “in & out” service.