Top Truck Rental Agency in Santa Monica
Trailer Rental at U-Haul
1747 Lincoln Blvd, Santa Monica, CA 90404, United States
Awesome Human Customer Service from rental to return!!!!TY
U-Haul of Santa Monica
1747 Lincoln Blvd, Santa Monica, CA 90404, United States
I had a pretty horrible experience with this location. Firstly, there was some good to be had with the company itself. The truck was almost new and therefore in good condition. After the use of the truck, I had a billing issue which took a few calls to customer service; all of those people were enthusiastic, helpful and polite. Return to a local drop off spot was super easy and staffed by a nice guy. I kept my part of the deal with gas, etc., so no unexpected charges afterwards.But my experience at this location was enormously off-putting. The man who assumed responsibility for helping me was enormously rude. Im waiting to speak to someone at a desk when I hear this guy standing 20 feet behind me ask what do you need? There were no lights on this day because of an electrical blackout on the block, so I couldnt see his eyes. Given that I was next to another person waiting and that he did not address anyone (sir, maam, or even a hey, you), I asked to whom he was speaking. He tells me, and this is word for word, Im talking to you. Come here. If Im going to talk to you I need you here, not standing over there. This in the most arrogant tone imaginable. I felt like I was getting stopped by the police. Unbelievable.Sadly, I had to deal with this member of societys finest through the whole process, trying my best to suppress my anger. To top it off, he shorted me on the moving blankets I had reserved and paid for, the charges of which customer service took care of with no hassle.To top it off, they have employees that smoke on a bench next to the entrance door. This in Santa Monica, CA where it is illegal to smoke on a public sidewalk anywhere near a business. I literally had walk through cigarette smoke to enter the business.Next time, Im biting the bullet and paying the extra money for Penske.
Top other services in Santa Monica:
Nexa Events LLC Event Planning Company
9903 Santa Monica Blvd, Beverly Hills, CA 90212, United States
I recently had the privilege of working with Nexa Events to plan a grand corporate event for our moving company in Los Angeles, attended by a lively crowd of 200 guests. Nexa offered an array of services that collectively transformed our event into a remarkable success.From the moment we engaged Nexa, their expertise shone through. The Nexa team demonstrated professionalism and knowledge that left us thoroughly impressed. They skillfully orchestrated every detail of our event, ensuring it went off without a hitch.Nexa's floral design service was a standout. The arrangements they provided were not only breathtaking but also perfectly aligned with our event's theme and décor. The attention to detail was evident in every petal and leaf, adding an elegant touch that elevated the entire ambiance.The Photobooth rental was a hit amongst our guests. It provided a delightful and memorable activity, capturing candid moments and creating lasting memories. The equipment was top-notch, with a friendly attendant ensuring everything ran seamlessly. Customizable prints and an array of props added a playful element, delighting everyone.Nexa's DJ and MC services kept the energy levels soaring throughout the event. The DJ's music selection was impeccable, catering to a diverse audience. The MC was engaging, flawlessly guiding the evening's proceedings. Together, they ensured our guests remained entertained and engaged throughout the festivities.The uplights rental service provided by Nexa transformed our venue into a captivating space. The strategic placement of uplights added depth and dimension, perfectly aligning with our branding and setting the desired mood.The catering service was a culinary delight. Nexa's menu surpassed our expectations, both in quality and presentation. Dietary preferences and allergies were meticulously accommodated, ensuring everyone savored a delectable meal. The catering team's professionalism and seamless service left a lasting impression on our attendees.Lastly, Nexa's expertise in venue selection was invaluable. They guided us to the perfect location, striking the right balance of space, ambiance, and convenience.Nexa Events' dedication to our event's success was evident in the quality of their work. They orchestrated a seamless and memorable corporate event that exceeded our expectations. I wholeheartedly recommend Nexa Events to anyone seeking top-tier event planning services in Los Angeles. Thank you, Nexa, for your unwavering commitment to making our event truly exceptional!
Byron Galindo - State Farm Insurance Agent
214 Pier Ave, Santa Monica, CA 90405, United States
I recently was non-renewed by my previous insurance company for my residence in the Pacific Palisades. Fortunately my son had recently worked with Randall Hall at Byron Galindos State Farm office and told me that he was fantastic to work with.After my appointment with Randall he continued to work with me addressing any detail of coverage question that I had, and even went out of his way to provide answers to questions that I had not thought to ask. I ended up switching not only this house to him but my son in laws as well.We also changed our umbrella policy to State Farm, and our Autos.Three months later Randall still continues to respond to any questions I have in as thoughtful a way as ever. I have now introduced him to my neighbors and would recommend anyone who has property in the Palisades to speak to Randall about properly insuring it.
Lexus Santa Monica Service
1602 11th St, Santa Monica, CA 90404, United States
I recently had a very suspicious and irritating experience with the Santa Monica Lexus service center. Ive never had any real issues with my vehicle; its a 2010 IS250C Lexus with only 80,000 miles. I took my car in early one morning for routine oil change and 80,000 mile point inspection. I dropped it off, get my loaner, then about 3 hours later received a call from my service representative saying I had a strut leaking; it wasnt imperative to be fixed, but I should keep an eye on it and my car was ready. I picked it up around noon and drove home, upon pulling into my driveway my check engine light and traction light came on. I called the service center, they told bring it back and they would look at it (It took 1.5hrs to get back in traffic). I received a call about 5 PM the next day saying that my O2 sensor was defective, they estimated the cost to be $800 to fix it. I was pissed! I took a great running car to get a routine oil change and once they gave it back instantly the service engine light comes on.Returning to the center the next morning to get my car and I asked if they would turn my lights off because thats how I gave it to them on Tuesday morning for my routine on change. They cancelled the lights but warned me that it would come back on because the sensor needs to be replaced. Its been a week and my lights have not come back on indicating that I had an issue with anything on my car. I leave this message because its very suspicious that this happened; in the years Ive had my car Ive never had any lights come on or any issues but is soon as I get it back from being serviced the lights come on. I remember having a conversation with my sales associate telling him that its a great running car and I havent had any issues. Maybe its me being a conspiracists or suspicious of car dealerships but I think its something to look into.
Olympic Coachcraft
1008 Olympic Blvd, Santa Monica, CA 90404, United States
Olympic Coachcraft provides excellent service in every way. When I brought my BMW in for repairs, the team at Olympic Coachcraft effectively and successfully interfaced with my auto insurance carrier, with the rental car agency, and with me. Their communication is proactive and prompt. Most importantly, the work is totally top notch - my car literally looked showroom new when returned to me. No small detail was left unchecked, and for the first time in my experience, there was not one item needing additional attention or touch up work when they said the car was done and ready for pick up. I have worked with various shops in the West Los Angeles area, all of which claim to be high end and to specialize in various luxury car makes, but based on this experience, nobody gets the job done like Olympic Coachcraft. As a nice bonus, the team of women at Olympic Coachcraft are very friendly and easy to work with. Highly recommend.
AVA Hollywood at La Pietra Place
6677 Santa Monica Blvd, Los Angeles, CA 90038, United States
I'm a current tenant and it pains me to write this review because when I first moved here I loved the building and its amenities but that's all you will get with this place. Purely aesthetics.STAFF:Tenant service is not a priority here, everything is automated or through apps. No one is ever in the office, if they are they're sitting in the back room and you have to wait 20 minutes before someone notices you on the camera in the lobby. They're nice people and I'm sure they mean well but their system is inefficient. Bri and Amy are the only ones who've shown some kind of empathy and assistance, for that I am grateful. The maintenance deserves raises for the filth they put up with the residents. Mail theft is a constant factor, the staff deflects all responsibility when it comes to tenant affairs in dealing with things of this nature. They'll just repeat their policy to you and tell you to file a police report which ultimately will go nowhere. Sure you'll get an email about Food truck Thursday but if someone in the building likely stole your dog food or the shoes you really wanted to wear that night, no further action is taken by the building. Not even an a courtesy email. Building security is laughable, at 3am there was a homeless person in the garbage room I had to scare away with a bat, apparently he's a regular and snuck in a few times before.RESIDENTS:Like a Dr. Seuss novel, some are nice, some are rude, some are just flat out gross with their disregard for sharing space. People throw trash off their balconies, allow their pets to pee in frequented areas like elevator entrances or the actual elevator without cleaning it.BILLING: (personal experience)We have been here since September 2022 and was late on rent ONE time in OCT and paid both OCT and NOV rent with no fees, no penalties, no court notices. At the end of Feb 2023, a bunch of dead gnats kept falling from under the base boards at which that point we requested to switch units. Also, my sister had been in a life threatening car accident with her fiancé while also visiting his father on his death bed. My sister being distraught simply forgot to pay rent for March,Shortly after, we were claimed to have been served a 3 day notice on 3/10 which was never received by me, I only knew we were because we were served court papers for eviction not but two weeks later. Again, we paid the rent in full and they also added $800 in legal fees which could've been avoided by a simple email reminder for rent. This is a system in place that's very anti tenant and feels like a way to squeeze extra bits of money out of people who are late on rent. Why are we paying legal fees for the buildings extreme action that an email could resolve? When we asked billing their response was “ well the lease says rent is due on the 1st “. Rent is due on the 1st yes but living in LA we know how our lives can get away from us so if you don't get it by the 10 you threaten to evict?In MAY, we paid $1000 to transfer units which was promised to be waived considering the pest problem we had yet it wasn't. Paid a whole new deposit, paid one week of MAY's rent as well as JUNE.Upon waiting to get our deposit back from the previous unit, In July we got the notice, we were shocked to see they were trying to say we owe them even after keeping our deposit. $5000 to be exact. The ledger added over $1000 in utility charges from the beginning of the lease along with other extra add ons. I reviewed all charges and showed them their inconsistencies that they are in fact over charging us. No one has gotten back to us since.I paid July's rent for our new unit and tried to pay August's only to find out my account was locked. The building claims I have made no payment since I've been in this new unit which is absolutely insane considering I have bank statements of proof and has since filed another eviction requesting we move….This place will stress you out and not have a care in the world. I'm surprised a class action hasn't been filed yet, if there isn't one already..
Jaguar Santa Monica
3020 Santa Monica Blvd, Santa Monica, CA 90404, United States
I took my RR in for a warranty repair. The repair was supposed to take only a day- got a call 30 min after I dropped off my vehicle that while the technician was driving the car into the garage for repair, he has backed the car into the wall damaging the rear end of the vehicle. Everyone makes mistakes, but thats not why Im upset and writing this review. It is the manner in which the team and my service advisor Nick deals with the issue. First, my SA didnt even apologize for the incident- he called and simply said Hey not so good news here, heres what happened, and were going to replace the bumper/ lights and everything will be fine, just take the rental car back and well switch me to a loaner car so we dont have to pay for rental fees. I asked him to send me a picture of the damage. None was given after waiting for 3 hours. Called him, no one answered. So I went down to the dealership myself, nobody could find my car for the first half an hour. There was no one on site who cared about what was going on, and no manager who came and explained to me how it had happened and what theyre going to do and where theyre going to take the car for repair since they dont have a body shop. I called and followed up with Nick for a question, havent gotten any reply yet.UPDATE 7 weeks later:This dealership is absolutely ridiculous. It has been week 7 since my car was damaged by their technican and to this date we have no response to our resolution and no communication at all as to when we will get our car back. It has suffered a massive impact because not only the exterior bumper and quarter plates are damaged, the inner structure is damaged too! The best part is that during the 7 weeks, there is no communication that the service manager and the general manager Nash cared to provide. I had to go down to the body shop and found out myself that my car was completely torn from after the front driver/ passenger seat. We have left voice messages and emails to Nash, and concerned about the Carfax report for the $12k repair that will be left on our 2 year old accident free car, and all they wanted to do is provide us with a letter?! We are extremely dissatisfied and will approach legal counsel. Do not trust your car with this dealership and do not expect that they will provide the level of customer service youre looking for.
Volvo Cars Santa Monica
1631 Santa Monica Blvd, Santa Monica, CA 90404, United States
I am originally from Alaska. I had leased a Volvo XC 60 from Volvo of Santa Monica in California as some of my family was in California and I was traveling back and forth between 2 places. The leasing process was fine. However, as things happened my family decided to move out and since I had to honor the lease and I liked the car I decided to buy the car from them. My plan was to buy it from them and drive it up to Seattle and get it shipped from there. I called them 1 week in advance from Alaska to confirm that Ill be coming to buy out my lease and told them my plan of driving up to Seattle and getting it shipped from there. I took days from work and everything was planned as well. I talked to 3 people there who work there and explained my situation, my plan and asked if there is anything that is needed or wrong with the plan. I also told there is no Sales tax in Alaska and if that is a problem. They all were like Oh no, no problem at all with the situation and that I should just come in and we'll be done within an hour and that all I needed was my driver's licenseSo I go there and all the pricing and all was done which took about 4 hours. Then they still were charging me sales tax as if car touches California roads there'll be sales tax or I get it shipped from their lot itself. This was news to me! I almost felt being black mailed into this deal at that point, after I had paid for the whole car in cash! I had been calling them for a week before talking to different people and why didn't they think of this then. Only explanation is that they were not listening at all and were focused on just making their sale. I was left stranded with no plans to stay in California, no hotel booking, no plan for flight back also my shipping was planned to be done from Seattle so I had no hotel stay in Seattle as well. It cost me hundreds of dollars for on the spot booking for hotel (about 350) plus Uber (40), overnight flight to Seattle (about 400 may be more), hotel stay in Seattle (200) and about 1500 dollars more shipping re-arrangement from LA.I understood it is California rule to get the car Shipped from the sales lot to avoid Sales tax however they could have told this to me on time so I prepared accordingly. Also as I was getting it shipped the shipping company told me they give bill of lading upon delivery of car in Anchorage and not at pick up which would have been a week after pick up. But Volvo was adamant for bill of lading at pick of Vehicle from their lot. Although I explained How does it matter if they get the Bill 1 week afterwards, but they were so adamant that I had to change shipping company again and pay new company 600 dollars more! This has been a nightmare to buy from them. Also upon coming here I learn that since I had already had lease on my name I could have driven to Seattle without buying the car and gotten it shipped and could have bought it from Volvo in Anchorage and escaped all that hassle. Why didn't they tell me about this option? They were so focused on getting their commission for the sale.This just doesn't end there. Since I had paid off the vehicle completely I should have the title on my name and I haven't received it yet. I have been calling their office for 2 weeks and not been helped at all. I have been trying to get hold of their Manager and even asked them to tell him to call back whenever he is here but they haven't. I do not know what to do. They are just greedy, non-helpful, sales group. They pretend to be helpful but once sale is made its no business of theirs at all. Volvo prides up on sales services and has this foreign tours for people to make it an experience. So far all I've had is just disappointment and pathetic service.Too bad Volvo and even worse Volvo of Santa Monica