Top Van Rental Agency in Elk Grove
Enterprise Rent-A-Car
9700 W Stockton Blvd, Elk Grove, CA 95757, United States
I am updating this review yet again - I would have left it at a 3 but because of the lack of follow up (when told I would receive follow up) I am compelled to make the update:I responded to the reply I initially received, a support ticket was created back on August 8th and I have still not had a conversation with the EG team Or proper email resolution from ANYONE from Enterprise, the date of the post is 8/31/2023My previous rating was 5 stars. I booked a reservation online for 8 am. I arrived a few minutes early. Upon my arrival, there was one employee waiting on a customer at the kiosks upon entry. There was one customer in line in front of me. There were at least three customers sitting in the waiting chairs nearest to the windows to the left of the entrance and at least one customer waiting outside.There were several employees outside and several more in the rear of the office. They were amongst themselves. There was one employee retrieving rentals for the customers waiting.I patiently waited in line for my turn. The same initial employee assisted the person in front of me, then me. Still, several employees wander in and out - no one acknowledging those waiting. It is my turn - the young lady that assisted me was efficient. But told me there were two customers in front of me. I can count, there were now about 4-5 waiting for their rentals and 2-3 people are turning their rentals in. The customers dropping off were prioritized over those who arrived before them.Still, one person is retrieving rentals for all of us waiting. And still, several employees were wandering around - some were cleaning vehicles but at least half appeared to be doing much of nothing. Now a vehicle pulls up in the rear and the employee gets out with his arms full of Starbucks - employees showed excitement for their Starbucks arrival. He walks in and employees gather to get their beverage.I am STILL waiting with several others. I am sure their beverages were quite amazing and I would have stopped for one on my way to work had I not had to wait so long.45 minutes later I am FINALLY leaving in a rental with filthy windows and an oil change light on the dash.In the past, I was greeted upon walking up to the location. I did not even need to step into the office. There were always several employees eagerly waiting to serve me and quick to hand me a business card should I need anything in the future. Today, everybody seems to have just clocked in and forgot the reason they were there. Definitely did not feel the spirit of your motto “Take care of your customers and employees first, and the profits will follow.”I wasnt up to writing this novel as I sat waiting for my rental this morning - but perhaps I will update it to give more perspective to review readers.Current rating - 3 Stars - NOW A 1 StarThings have changed over the years. Seems like a whole new team. The lack efficiency, sense of urgency & theres too many on staff to have such a lack of service. There are at least 10 employees in sight, granted they all do different jobs but there are just as many customers sitting around waiting to be served. Not too long ago I was greeted upon arrival and immediately walked over to secure my rental & out on the road in less than 20mins. Today Ive been here almost 30 mins no greeting no nothing just go sit & wait. ?? 3 stars for $$.
U-Haul Neighborhood Dealer
2220 Kausen Dr, Elk Grove, CA 95758, United States
I have had multiple bad experiences BUT the latest was the last straw. I called on Sunday to make a reservation, I got the voicemail during operating hours which states if you leave your information you will receive a call back. I followed the instructions left my information and waited.Monday morning comes around and I have had no phone call so I wait for them to open at 8 and call again, this time a man answered and after I told him I was interested in a reservation and somewhat frustrated already I was told he had multiple people in front of him and he would need to take my call back information. I informed him I did not feel comfortable as I was still waiting on a call from Sundays message. he repeated that he couldnt help me at that time and asked for my information, I gave him the information and have yet to hear back. My understanding from previous experience and talking to workers is that they do not pay well and therefore no one wants to be there. The employees lack of concern for my time and money is evidence of the fact that he doesnt care for his job. Thanks to all the time waisted I had to drive farther out and push back necessary plans to go to a different uhaul rental. We rent trucks frequently for various reasons and will never be returning to this site. Please dont waste your time or money!
Top other services in Elk Grove:
Leslie Sategna - State Farm Insurance Agent
9028 Franklin Blvd UNIT 150, Elk Grove, CA 95758, United States
Moving from one insurance to another can be a great hassle, especially If you had been with one particular company for many years.Its like starting on a new relationship you have to build that trust and they have to reassure you that they have your back when the time calls.Leslie and Nikki did just that! Trust me, it was a process. I had hundreds of questions and they had enough patients to provide me the answers for everyone of them.We also compared 1 to 1 my policy with what they had to offer. They explained the pros and cons. Not only did they save me money, I gained their trust, but most importantly I have a peace of mind!!!In return they gained my business. Not only providing me coverage for my autos, but also for my home!Making payments is a breeze! Its as easy as going online or clicking the pay button on their State Farm app!The other cool factor working w/ Leslie and her staff is that they are only a phone call away. No more having to go through long crazy Robo prompts, ridiculous hold times or being placed in the cue for a callback. They are there LIVE and waiting to answer your call or give you a call back in a short times notice.That said, if ever youre in the market to switch from one company to another give Leslie Sategna a call. Her and her knowledgeable staff will patiently work with your wants and needs. And though you may not be able to make a decision at that very moment, be rest assured you spoke with honest people who took their time to educate you. This education is priceless! It will help you better understand your policies and what you are covered for.On that note, Im very satisfied with their work ethics and the company they represent!
Darr Insurance Agency
8788 Elk Grove Blvd Building 3 #10H, Elk Grove, CA 95624, United States
Darr Insurance Agency is amazing. I live in the El Dorado foothills and my home insurance was cancelled due to what they referred to as fuel for fire around my house. Trust me, my immediate area is green and the fields are mowed. But the insurance provider had a list of items they wanted removed or trimmed. It was 2 months of back and forth with the provider, but the entire Darr Insurance staff had my back and went to battle for me. There were many, many conversations, emails, texts and pictures going back and forth, and they were always professional, helpful and supportive.If you want an insurance agency that truly has your best interest at heart, will work their hardest to find you the best coverage possible, it is Darr Insurance Agency.
Auto Body Expressions Inc
9734 Dino Dr, Elk Grove, CA 95624, United States
So I had to take a minute to write this review because I was very very pleased with the costumer service Matt and Lauren gave me. They were so kind so professional. I wana start by saying at first I was so skeptical because I never trust anyone with my car it's hard to find somewhere, where you feel they will take good care of your car. I had gotten into a car accident and my car was so damaged the side door and back had to be fixed I was hit on i5 and could of been terribly hurt but by gods Grace I wasn't, however my car was very damaged my insurance sent my car to this place and let me say I'm so glad they did. It did take a month to get the part and fixed.. and when I got it back something else was wrong but let me tell you when I say Matt was so amazing he truly was he took my car back that Monday and got me a rental and got me to my rental. Having 7 kids and a busy schedule and just chaos all the time he was so kind made everything so easy! He truly loves what he does he's so professional and so understanding and very good at his job! I would recommend anyone here and if you have any issues Matt will take care of you! Lauren upfront was so sweet and just so quick with paperwork and having everything ready! My car looks great shiny and waxed as well. Thank you auto expressions because of you Matt and Lauren and whoever fixed my car in the back, made my experience better and I'm so thankful for your hard work. God bless (before and after pictures)
Maita Chevrolet
9650 Auto Center Dr, Elk Grove, CA 95757, United States
Maita Chevrolet Elk Grove does NOT care for their Customers! They do NOT value your time! And by the way I have been treated, they do NOT want my business!This was the worst experience I had at your dealership and I will NOT be returning! I had called last week to make an appointment for an oil change. I also informed the Representative I needed someone to look at other issues with my car. My headlights were not working and there was a wind sound coming from my sunroof. It has to do with the rubber around it being a little loose. An appointment was not available until this week at 10:00am. I work at that time but I'd have someone drop off the car.This Monday, my young adult daughter took the car to the appointment. She spoke with Vincent and mentioned the other issues to look at. Vincent gave her an estimate paper and told her he would call me at my cell phone number to discuss the charges.I waited all day for that phone call! By 4 pm I still did not receive a call, which is ridiculous! I can understand an hour or 2, but 6 hours later is a blatant disregard for the customer and the service you are providing!At 430, I called the service department to see what was going on with my car. Vince answered the phone and realized it was me. He stated he was with a customer and would call me back.Finally at 4:56 PM he called me to give me a breakdown of the charges. My headlights are not working because the bulbs burned out. It would cost me $387 to fix, $340 for diagnosis fees and 79.95 for the oil change. I was mortified at my total!He also said the sunroof needs to be replaced for an additional $800. I need a new one because the seal that is loose is only available with a new sunroof. Furthermore, if it rains it could leak so I should be parking my car in the garage. (By the way, I have no problems with the sunroof leaking so I know that is not true.)I was in disbelief! Why would it cost $800 to replace head light bulbs and an oil change? Why am I being charged $340 for diagnosis fees? No one indicated I would be charged $170 for each issue. I would have decided against it. I don't have that kind of money. When I made an appointment the Representative did not disclose I would be paying fees to check my headlights and my sunroof. Additionally, Vincent did not inform my daughter of these fees. He just handed her a piece of paper and told her he would call me!At this point, I was so upset! I feel cheated and robbed by you the Dealer! Here I am trying to take care of my car and service it at the Dealer I bought the car from, and you all are cheating me with your gouging prices.How can you treat your customers like this? Especially at a time when it is difficult to even survive? How can you mark up papers with charges and not discuss those charges over the phone or in person before hand? Why does it take 7 hours for your Service Technician to look at my car when my appointment was at 10 AM?I was frustrated and in tears! After much debate, Vincent did knock off one of the diagnosis fees, but I still had to pay almost $300 for an oil change and diagnosis. I didn't even get the complimentary car wash that comes with an oil change. Very Disappointed!Maita Chevrolet Elk Grove - It's 2021! Do Better!
Realty Roundup
9401 E Stockton Blvd #110, Elk Grove, CA 95624, United States
I can see why these people have so many poor reviews. I applied for a property at 9861 Burrowing Owl way. Tyronda contacted me on a Monday to ask if I was still interested. I told her I was, and I called the office to pay my $80 application fee. SEVEN days later I was still waiting to hear what the landlord decided just so I could and see the house, and it was like pulling teeth to get information. They text you to death, and if you call the office to speak to someone and clarify things no one is available by phone; and then they text you back again. Absolutely amazing! By the way, I have excellent credit (score >800), income that is more than 3x the rent, excellent rental history, and I am a homeowner in another state. I had to contact them TWICE to get a response. Even when Andrea finally told me I was approved I was not given days or times to view the property.I can understand wanting to do some sort of pre-screening on potential renters before showing the property; but for the life of me I cant understand why their process is SO SLOW, inefficient, and frustrating. You want to find people that have the ability to pay rent, are likely to pay rent, and will take care of the property. They should have a tenant screening process that should be satisfactory to most landlords. I shouldnt have to be approved by the owner/landlord to just VIEW the property. Are you telling me that they contact the landlord for each approved person/family that wants to view the property??!! Thats why they are being paid. What a waste of time and energy. And with as slow as the applications department is, owners homes are going to sit vacant much longer than they need to. Landlords/owners would be better off using Zillow to screen tenants.And still, how come I dont know the date the house is actually available? How come I dont know days and times I can actually see the property? This is basic information that should be forthcoming and answered by Tyronda and Andrea.As a renter I would be very hesitant to rent a property listed with them, because if there were any issues or concerns while renting, I would not want to deal with the people I dealt with in the application process.______________________________To have to be approved by the owner, in order to view a property is a bad process. While that may be difficult for you all to admit that publicly, you have a broken process which needs revising and improving.