Top Van Rental Agency in Pasadena
Enterprise Rent-A-Car
665 Lincoln Ave, Pasadena, CA 91103, United States
The service is usually great. Today was an off day. I reserved a mini van due to needing space for a long trip. Even though I reserved one online, the one they had was rented out earlier! Cheyenne was super helpful and called a few other Enterprise Rent A Cars without any avail. I was informed there were recalls to a lot of their mini vans and the one other mini van on the lot they had was purchased. I was offered a 4runner or a volkswagen SUV. These are smaller type SUVs and I definitely need a mini van type.I waited and waited for Cheyenne to see if there was any other options. He said they could give me the Chevy Surbaban or The Ford expedition and the prices were $40 more a day, than I expected. He dropped it off to an extra $25 a day with a 1/4 quarter tank!We all know the gas prices and I misunderstood the 1/4 tank. As I returned the vehicle, I was told that it was 1/4 tank credit and not necessarily come back with 1/4 tank, which was charged $7.00 / gallon because I was given the option to fill it up, but due to needing to go to work, I didnt have the time to do this. They couldnt even honor the $5.39 pre filled options.Not to happy this time around and I was told to call ahead next time to ensure there is a minivan, which doesnt make sense because I reserved a minivan online. So whats the point of reserving online if I need to call as well. With that said, I am even an enterprise plus member, so no kind of love for this. I wont be back soon, because of this feeling of being up sold and not clear about the 1/4 tank. So I paid an extra $150 then originally quoted for the minivan.The Ford Expedition is a great vehicle and definitely had enough room and comfort. But again thats not what we originally planned for. Lets chalk this one up to an opportunity to do better the next time. Thanks
U-Haul Moving & Storage of Pasadena
552 S Raymond Ave, Pasadena, CA 91105, United States
We went to this U-Haul location this past week because were moving, which is weird on its own due to the current pandemic. LA has a requirement that people wear masks as a precaution to prevent spreading the virus. When we went inside to get moving supplies one employee was barely wearing his mask properly, which Im not thrilled about, but Im not going to complain seeing it was more or less on right. When he asked us what we needed we told him we had a corporate certificate to cover supplies and he directed us to another employee.This employee, unlike his colleague, was wearing his mask around his chin, so I politely asked him to put his mask on. He pulled it up a bit more and told me it was ok because were 6ft apart, but the tone of this statement was clearly: Go screw yourself. Even after explaining that I have asthma and other autoimmune disorders he ignored me and made the situation as awkward as possible. As he tried to figure out what we were trying to pay with and how to enter it in the system he made a comment about how Art Center, the art school down the street, would handle it, which again was clearly a jab at us. I get students might not be the easiest to deal with at times, but you are near to major colleges (Caltech is down the street) cut the attitude. And to be clear we arent student, and we are relocating because of work, who was paying for the move... not that that really makes a difference.Its bad enough you have the attitude to make low blow attacks to random customers, but to not care about spreading a virus to people at work, even after they asked because of their health issues... Even when your work clearly expects you to wear a mask and maintain social distance seeing the floors have stickers and tape all over them, and other protocols visibly put into place to protect both the workers and the customers.This experience was rather annoying, and now I have to further worry about my health because of this employees refusal to do something as simple as wearing a mask. I dont expect anything from the employee, its clear that he will never wear a mask, and I really hope that doesnt catch up with him, but I do expect the management of this location to do something.
U-Haul Moving & Storage of East Pasadena
3559 E Colorado Blvd, Pasadena, CA 91107, United States
Worst customer service experience ever.I had made a reservation for a U-Haul truck last week beginning of Tuesday, May 23rd. I was told by the U-Haul truck rental department that since it was a one-way trip, I could get a free months worth of U-Haul storage! I didnt hesitate to sign-up!I downloaded the app and reserved a storage unit at the U-Haul Moving & Storage of East Pasadena, since it would be close to where I needed to store my items. I reserved a 5x8x10 storage unit online and it was reserved on my account. Unfortunately the app does not allow you to update the reservations you have for storage because it requires an administrative team member to change it. I had to keep pushing the date, because I had reserved the storage unit ahead of time and I would call U-Hauls customer service team to constantly change the reserved date.I was planning to register the storage unit that was reserved in person when I got there with the truck.Come to find out, after driving for 4-hours from where I was moving from, and arriving on Saturday to the new place, then taking my stuff on Monday (5/29) to their storage unit. I go into the office where I meet Julie Lugman, and she tells me she had released the storage unit and gave it to someone else. This was after they have had the unit reserved up until the 28th and I was getting everything arranged for my move and I knew I would use it, but no one from her team or herself ever gave me a call back from her location to ask me if I still needed the unit, or if I would need an extension. Nothing. I find out when I arrive with my belongings at the storage facility and she tells me the unit has been released and there is no other unit available. All she could do was apologize and not help with anything else. I was literally left hanging, left to my own devices to find another storage facility. So I did.I walked out of her office and I went to Public Storage to get myself a unit from their company. Which was well worth it not having to deal with her incompetence or the companys lack of responsible employees.I should be compensated for the amount of the unit, I would have been given had I been given the storage unit which was about $162. If I was given this compensation back, I would be satisfied as a customer for the unnecessary trouble caused.But, oh well I guess well see if this gets any recompense. Im not holding my breath.***UPDATE***I had received a call from Ashley from the Pasadena U-Haul location on Colorado. They have apologized and compensated me with a gift card for the mishap that happened on (5/29).
Top other services in Pasadena:
Eva Lin Realtor - Lin Realty Group
140 S Lake Ave #307, Pasadena, CA 91101, United States
I had heard such incredible things about Eva from when she sold my best friends parents' home in Monterey Park for top dollar, over a million, for a home that all other real estate agents had told them would be impossible to sell for a million. However, I knew she was based in Pasadena with a focus in the local area in LA county and I lived in Irvine. But like the true professional Eva is, when my family friends asked if she would consider helping me find an agent or consider the off chance of taking me on, she responded that she would be more than happy to help sell my parents' home in Irvine. I couldn't have been more shocked and thrilled that she was going to come out to see the property and see whether we would be on the same page. I was more than impressed by her vision, attention to detail and her sweet and caring disposition.I was also ecstatic that with her recommendations, her estimated selling range was significantly higher than any of the other agents I had spoken with. My best friend had warned me that selling a family home after your parents have passed away, especially after decades of memories in that home is an emotionally grueling process. One that was made much easier for them because Eva understood this implicitly. But to experience her empathy, tact, and communication that was always based in kindness and trying to help in any way possible, was truly a blessing and something I am forever grateful for. She is incredibly busy with her thriving and successful business and yet when I would feel as though I would be bothering her for calling or texting her too frequently, she never once made me feel that way. She consistently made me feel as though I was her only client, and she was all too ready to solve any issues that arise during the renovation process with a calmness that immediately conveys that all will be made right. Her team, especially Grace and Angel, are equally incredible, kind and impressive.She was beyond diligent in running and assessing all the recent sale numbers, but she also was steadfast in holding onto her utmost confidence in understanding why my parents' home was so unique to the other homes. She understood that there are factors beyond the numbers on the page and the higher interest rates that were slowing the market down. Thankfully my utmost trust in her vision of how she would market the home and negotiate price was well placed. We got to the target sale price of 1.45 when most were estimating as low as 1.1-1.2 with rising interest rates.Beyond being thrilled with the sale price though, I cannot stress enough that what cannot be replicated is the attention to detail, the constant communication, professionalism, positive energy and kindness during an emotional and stressful undertaking. To do it from another county, in an area she made certain she could just as confidently fulfill her promises, only further proves that Eva can prove herself an expert in any market & if the property is right, sell the property not only above asking price, but well above what other agents will estimate it will sell at. To be clear though, Eva is not in the business of puffing, or over selling on promises she isn't confident in. There is extensive research & strategy behind everything she communicates. She understands the intangibles that aren't so obvious and the psychology of buyers, with her finger on the pulse of where the market was, is and where it's going.From the first meeting to the professionalism of her closing agency, you can count on top notch communication, professionalism & a streamlined process knowing you are in safe hands. I cannot be more thankful or recommend Eva & her incredible team more, especially to those who have a property that you know is worth more than what just the square footage and local sales on paper. If she sees the potential to list more competitively & then negotiate like a rock star, she will confidently let you know and follow through. Thank you Eva. I am forever grateful to you, Grace, Angel & your entire team! I highly recommend Eva to everyone!
Honda Of Pasadena
1965 E Foothill Blvd, Pasadena, CA 91107, United States
I had been shopping around at different dealers for a 23 HRV Sport so that I could do a trade in of my current Honda. I spoke to Ivan the internet sales manager and he had been the first and only manager I had spoken to from all the Honda dealerships in SoCal that actually was honest, transparent and flexible with me. I'm not joking or lying when i say i had called ALL the Honda dealerships in LA and San Bernardino county!! Not to mention, he also was NOT pushy and that made me feel 1000% comfortable to drive far to come in and make this deal happen. ( i live in San Bernardino which is like 50 miles/ 1 HR Drive ) I got a honest and accurate trade in value for my current Honda which is what I was looking for. In addition, Ivan also gave me a full breakdown of the price, fees, state fees etc. and also made sure I got the best interest rate! I moved onto working with the insurance staff and the young lady who assisted me was so kind, and patient with me, I was very pleased! After that, I worked with finance, and Danny is the best finance employee I've worked with at a car dealership! He was NOT pushy about anything and he made sure to explain all the numbers and specs of my contract along with add ins etc. Danny is super patient, explained everything throughly, answered all my questions AND was super nice and funny! After finance I was helped by Kira who went above and beyond for me, he unscrewed my old license plate cover from my trade in (it was my alumni plate cover so it was important to me) and asked me if I wanted it on my new car, and he put it on for me. He also made sure to check in a few times and ask if I needed to go and get any items from my old car to the new one. He even double checked and made sure. Then Kira took me out to see my new car and showed me how to use the alarm system, downloading the app for the alarm on my phone. He also spent time in showing me again how to use the different specs on the car and how to change things on it as well. Then, I went home in a brand new car!! Overall 10/10 experience with EVERY single person at this dealership. I do not have a single complaint of any employee who assisted me. They were all excellent! The process was so easy, fast and honest, I truly felt they all wanted what was in my best interest and worked hard to give me the best which I did. I will definitely come back, and recommend all my friends and family looking to buy, lease, trade to come in and take a look. Thanks again Ivan, Danny, Kira!! You guys are the best!
The Westin Pasadena
191 N Los Robles Ave, Pasadena, CA 91101, United States
Update as of 2/04/23: I have contacted the hotel 6 times since Dec 2022. I have provided my contact info for the General Manager to contact me. I have NOT received any calls regarding this issue. Truly horrible service.WORST staff EVER! We unfortunately stayed here from 11/4-11/6/22 during our WEDDING WEEKEND. We booked the Presidential Suite ($2,400 a night with fees) and the Rose Suite (approx $850 a night with fees). I booked these rooms 9 months in advance in preparation for the wedding. I also requested several blocked rooms for my guests.Prior to check in, I had been communicating with a sales rep by the name of Stephanie Chan. Booking the rooms was no problem, however there seemed to be an abundance of miscommunication between the sales department and the regular hotel staff. First of all, everyone had different information. I called the morning of check in (11/4) and was informed my room would definitely be ready by 3pm, as the hotel was aware this was for a wedding. I needed a room for myself to get ready for the rehearsal+dinner which would take place at a church nearby at 4pm sharp. I did not ask for early check in, I knew that might be a stretch. So, I was perfectly fine with the advertised check in time listed on the Westin website, which is 3pm.I arrived at 2:45pm. Upon check in, the Rose Suite (used for family) was ready. Great! What was not so great was the Presidential Suite was NOT ready. The staff at front desk informed me that the cleaning staff was ACTIVELY CLEANING THE PRESIDENTIAL SUITE - which would be ready at 3:15pm. Ok fine, 15 mins delay. I waited and waited. I called at 3:15pm from my familys suite (who I had no intention of bunking with). The front desk NOW told me the Presidential Suite WAS STILL OCCUPIED BY THE PREVIOUS GUEST! So I guess lying to guests here at the Westin Pasadena is standard service, because thats what occurred.I spoke with the manager Natalie. She apologized but was no help. Natalie told me they had called the guest several times asking him to leave but he didnt answer. So what did they do? APPARENTLY NOTHING because the Presidential Suite that costs more than $2k a night was not ready until after 5pm. I informed Natalie that this was of no help to me, as I had nowhere to get ready for my own rehearsal dinner. They did not offer any solutions for me, instead tried to give me a free breakfast coupon (which we did not use) and a bottle of cheap red wine (which was also not consumed). Natalie fully admitted they were aware of my needs and the situation, did nothing. They stranded myself and my wedding party, deprived us of the room we needed and FULLY PAID FOR. Natalie said she would fully inform the incoming night manager, Renee of the situation. Later that night, we were finally able to enter the Presidential Suite. The manager Renee called my room. To make matters worse, there was NO HOT WATER! I let the shower run for over 15 minutes on hot--nothing. I called the front desk, they again apologized. At this point, I felt like this was intentional. I spoke with Renee, I said you know Ive had a horrible experience so far and I would really just like to shower with hot water. Renee said Im sorry maam but this is the first Im hearing of your bad experience, can you elaborate? THE SAME MANAGER WHO CALLED TO CHECK ON ME TO ENSURE I WAS OK AN HOUR AGO . he told me she would send a maintenance worker immediately.THIS WAS A LIE!!!! The maintenance man took 1hr to arrive. Mind you, this was 11:30pm at night. The night before my wedding.I let it go. It was Saturday - my wedding day. All my bridesmaids were getting ready in the room. 9am comes, a knock on the door was heard. A maintenance worker with a cart barges in without being called or invited/permitted to enter. He states he was here to fix the hot water. I was LIVID -- a room full of young women half dressed... AND A STRANGER ENTERS UNANNOUNCED! We asked to speak with the GM. 3 months later, GM still hasnt called.