Top Van Rental Agency in San Leandro
Penske Truck Rental
10755 Bigge St, San Leandro, CA 94577, United States
I rented a 26' box truck and a car carrier (with insurance) from another location and I foolishly jackknifed the empty car carrier and bent the coupler latch. I didn't notice I damaged it until I got on the highway and realized the rig was suddenly driving much more jerkily and squirrely-like than before. I drove the rig to this location first thing in the morning to solve the problem. They looked into swapping the car carrier but they didn't have a viable one on their yard (they were all in worse shape than mine), so their service center replaced the part I bent on the spot and got me rolling smoothly again without a hassle or delay. Really nice people to work with and I'd go here again if I wasn't moving away. Incidentally, my advice to everybody is ALWAYS BUY THE MAXIMUM INSURANCE ON EVERYTHING YOU RENT! NO MATTER WHAT! AND TRY TO FIND YOURSELF A SPOTTER FOR COMPLICATED REVERSE OPERATIONS
U-Haul Moving & Storage of Oakland Coliseum
8000 San Leandro St, Oakland, CA 94621, United States
Initially, I would've wanted to put zero stars. Our experience at this uhaul began last month when we were moving things into storage. We had reserved a truck online which included a free month of storage. No prep for what we would need, so we thought that a small issue when we didn't have our ID meant we would be set back 20 minutes. By the time we were back to the facility, unbeknownst to us our reservation was cancelled. The front desk person who was helping us told us nothing, but referred us to his associate. That employee also told us nothing about what was going on, and we were confused by his asking us for information we'd already given multiple times. When we asked for clarification he immediately snapped at us telling us that he had to recreate a whole reservation for us - this was the first we were informed of that - and when we explained that we were only just now being made aware of that issue he asked my partner to stop using a tone with him. If anyone was using a tone, it was by far the sales associate who was curt, uncommunicative, and combative. During this whole process we lost the size of storage unit we had reserved weeks before. We were assigned a smaller storage unit - with zero customer service acknowledgment for the inconvenience, I might add - and when we got to it there was already a lock on the door. We had to spend another 10 minutes looking for a new unit with no lock. This entire ordeal cost us five hours.We came back to uhaul this morning to retrieve our things in storage and load a truck. The only reason I'm giving any stars at all is because the general manager, janitorial storage staff, and the staff who retrieved our truck this morning were all patient, helpful, and kind. The same cannot be said for the employee we interacted with this morning who yelled at us for parking in employee only parking (if that was indicted by signage, it was by no means visible enough). When we asked for instructions as to where we should go, we continued to be yelled at until she informed us that she hadn't clocked in yet. It's not the responsibility of your clients to know if you're clocked in or not, especially if you initiate the conversation. I work in customer service and I can empathize with not wanting to do work outside of my hours, but I have never once yelled at a customer for talking to me off the clock, simply politely referred them to someone else. Again, it should not be my responsibility to tell someone how to professionally speak to me as a customer. I wish the kind folks who helped us out here could have made that experience outweigh the negative ones, but I was shocked by how immediately rude 90% of this uhaul's staff was. Moving is already stressful for people, you cannot expect them to have information that it is your job to provide. The customer service here needs a complete 180 degree change, immediately.
Truck Rental at U-Haul
8000 San Leandro St, Oakland, CA 94621, United States
Morning crew always take care of me and customer service is on point always ! Shoutout to the morning crew
Top other services in San Leandro:
Enterprise Car Sales
575 Marina Blvd, San Leandro, CA 94577, United States
Had the best Experience purchasing a car from Enterprise San Leandro. I found them through my credit union and my experience from start to finish was a 20 out of 10. Their website made it easy to find the car I wanted, apply for financing and make an appt for a test drive. I submitted my appt request on a Sunday evening, I received a confirmation on the website and via email then I received a follow up voicemail the following morning from Bill. When I returned the call, I spoke to Mel K., confirmed the car I wanted and my appt time. When I arrived, was greeted immediately by Mel who had the car ready to go. Mels positive, welcoming attitude and excellent communication skills made the test drive and paperwork smooth and comfortable. The staff onsite (didnt catch names) were great too. I was offered cupcakes from one of their birthdays, then got lost looking for the restroom and someone stopped eating a meal in the breakroom to guide me. I know that being nice comes with some job descriptions but when people do it and are genuine about it, for me, it eases my anxiety. I dont normally write reviews online but these folks here, deserve one. I base where I spend my money from customer reviews. Enterprise being a perk from my Credit Union was the review I used to purchase from them. If my Credit Union lists them on their website, I trust them. Now that Ive experienced their service, I recommend them to anyone who is looking to buy a car or on the fence about considering Enterprise. I drove off with my car one hour after arriving. Out of the 5 car purchases in my life, this was the best service Ive ever had.
Road Bear RV Rentals & Sales
420 San Leandro Blvd, San Leandro, CA 94577, United States
Had a terrible experience with Road Bear and feel very taken advantage of..Would definitely not recommend Road Bear San Leandro .Biggest collection of gangsters I would describe them as.On collection of the Vehicle everything seemed formal and professional, experience soon changed when we realised the Rv had many issues that had never been brought to our attention.Trip itinerary involved going south to LA and as far as Palm Springs for a birthday celebration but soon changed when the it was discovered the sewage tank has had a hole in it and there also had been a sort of cheap cowboy attempt at repairing it on the DL.We know this because we brought it to a Rv mechanic near us in the hope gaining of a bit of advice.When we eventually got in touch with their non existent customer service they requested we bring the vehicle to a service centre of theirs miles out of our way.This resulted in us cancelling plans.Vehicle smell was getting worse so we obliged . Had to book into a hotel for a few nights till Van got replaced. (No reimbursement)All this I could accept or at least get around until it came time to return the Rv. Immediately on arrival in the gate there was this sense of try and catch us out demeanour about them . The Road Bear Representative who had been very nice and formal turned into a different person altogether .They quickly drafted up a contract and had no intention on telling us that we were not getting our deposit back.At that point was very tired Uber was our side and had our flight to get so had to leave. Will be disputing our contract with them. Very disapointed
The Ford Store San Leandro
1111 Marina Blvd, San Leandro, CA 94577, United States
This one-star rating is mostly due to the service team not returning my attempts to contact them. Despite several attempts to get in touch with them via phone (unable to get a live person) and using their websites live chat feature (see attached pics), I have not yet received a response in over a month.I brought my 2009 Ford Escape Hybrid (which I purchased at the San Leandro Ford Store) for its 120 K service on 10/09/20 and worked out the plan for this service with Matthew, who elected to go a 90 K Value Service, with several a la carte features, rather than use the stores pricing which he said was glitching and way too expensive. I appreciated this gesture, despite being annoyed and concerned about the exorbitant rates in the system (Mathew showed me a screen shot), as paying $1500 for a service visit seems like way too much. I will further discuss this pricing issue in another review, but thats not the main issue here.During this initial conversation I explained that one issue we were having was an orange check engine style alert light on our dash for our a failure of a tire pressure gauge sensor (see attached pic), that had been going on pretty continuously for over a year, but that our tires were never flat (because we were constantly checking), and so I asked Mathew and the service techs to look into that.When I returned to pick up the Escape at the end of the day, it was just before closing and felt rushed, so we were not able to go over the full a la carte paperwork, and due to COVID, I was OK with that and just wanted to get out of the interior office space, and figured if I had any questions, we could discuss later, but as soon as I got into the Escape I noticed the SAME ORANGE ALERT LIGHT was still lit up. Which means the technician would have also seen the light when turning on the engine as well.I considered going back in to find out why this hadnt been addressed, but as it was closing time on a Friday (the technicians had left for the day), I just wanted to get home and discuss it later over the phone. I called on Monday 10/12/20, but did not get a live person, and then used the websites chat feature on 10/15/20 (which I HAD gotten a response from the service manager on a pricing issue before I paid and picked up the vehicle, so figured it was the best method). After not hearing back from anyone for a few days, I tried the chat feature again (see attached pics), on 10/22/20 (and mentioned I had not yet gotten a response), but still to this day, more than a month later, have not heard any response from anyone at the San Leandro Ford Store.Im not sure if Mathew forgot to include my request or the technicians forgot to check it. The quote portion of the paperwork states that the final Job 7 of the a la carte service tasks listed as Perform Mandatory Tire Inflation System Check, Check all operating vehicle tires for correct air pressure and adjust if necessary and Recall Check Acknowledgement, which I thought might be the task of determining why the sensor is failing, causing the alert light to go on. (see pics) There have been other factory recall updates that the Escape has needed to undergo. However, the receipt doesnt have a Job 7, and instead has this language around the tire inflation system check as Job 6 and it states Tires were inspected for proper inflation as per tire industry standards, and OEM standards. New Tire Pressure Readings are: LF, RF, LR RR. However, there are no readings here, so Im not sure if this last job was ever done, or if the technicians understood my request about the alert light.Im hoping to get a call soon from San Leandro Ford Store to figure out how we can get this alert light issue resolved.