Top Trailer Rental Service in Oakland
U-Haul of Oakland
5330 International Blvd, Oakland, CA 94601, United States
Talk about a nightmare! Below is the original review that I decided to delete once the Field Relief Manager, Bee Osalbo, called on October 1st 2020 to say a partial refund would be on its way within 7-10 days. Here we are at the end of the month, no refund, NO RESPONSE from Bee after 5 attempts, just a joke of customer service this guy is.The entire Uhaul experience was terrible.We bought boxes from Uhaul, they all arrived in different shipments, a mess for living in a city building. We never received the markers and those type of small items. So immediately we had to go purchase those.We, being two young people in San Francisco, only living there a year, not having a car, selected 100 Valencia for the pickup given our situation.We did this weeks in advance, and yet at checkout we were finally informed a 24hr confirmation. We were moving across country, 30 hours, and flew my dad in to help. 24hr confirmation is a JOKE.And then to realize we had to rent a car to pickup our Uhaul?? What is wrong with you people? This is the opposite of service!! You made us not only drive to get the Uhaul, but we had to pay TWO tolls we wouldnt have paid because of this.Rewind to never receiving the confirmation... so its 24hrs away and still no confirmation. So I call the Valencia location only for them to literally argue that we were called. You want my call logs from Sprint?? Id be happy to furnish.Fast-forward to pickup in Oakland, we arrive. The incompetence of the kid running the front counter is absolutely the epitome of shaking my head. What a punk. The truck that I confirmed just the day before as road worthy had a crack in the windshield and no dollies to be found... in addition to being forced into an industrial area in Oakland to pickup the Uhaul.When I said how poor of service it is that all these people sitting around couldnt be better employed by transporting trucks where they should be instead of making the RELOCATING customer do it, he said You act like youre the only person in this situation, youre not. And I cant help we dont have dollies. I love that your contact yesterday confirmed my inventory when they cant see it.This is how you want to break the news to a $4000 paying customer? Are you serious?So I flew in my 65 year old dad to help my husband load-out our belongings and drive us 30 hours home. We had to pay our building $150 to move-out based on a 4 hour window. Without those dollies, the 4 hours turned in 8 hours which then turned the middle travel day into 16 HOURS on the road to make up for it. They left in the middle of rush hour, etc. DOMINO EFFECT. And about broke my dad from the carrying.We returned the truck with more gas than we received - which wasnt even a full tank... so they immediately had pull over to get more. We returned the truck 4 days early because I never asked for a 7 day rental!!! And hundreds of miles under the limit. So you guys are going to resell that truck and double your profit this week.But what did we get? A horrible experience with lack of follow-up. We made the reservation in advance. We showed timely. We called to confirm since your team failed to. We confirmed our dollies a day in advance yet didnt get them (and in fact that girl recommended I change my order, so freed up inventory for you too).No reason for this. None. Lazy employees and a ridiculous way to blame a pandemic for your poor service.Terrible. I would have rather paid $10k to hire movers than to rent a car to get a truck rental to pay tolls I never signed up for to breaking my dads old body to risking my dad & husbands life for this drive than pay your company $4k for a partial shipment of boxes, missing equipment, and horrible experience.Oh and the dude said he wouldnt charge for the stupid dollies he did have YET he charged us!!I remember my first time doing business...
U-Haul Moving & Storage of Oakland Coliseum
8000 San Leandro St, Oakland, CA 94621, United States
I have two U-Haul stores closer to my residence, but keep coming back here because of the great service. With the exception of the young man who hold up the trailers, I have had different employees assist me each time, and each experience has been smooth and hassle free. The trailer guy has gone above and beyond to make sure that the right is hooked up properly, and actually asked me to wait while he sources s better electrical connector. Someone else would have sent me it without the extra effort.You may come here for your rental needs, but as far as I am concerned, this is MY store ?!!!
U-Haul of Milpitas
2395 Old Oakland Rd, San Jose, CA 95131, United States
THIS BRANCH HAS 2.5 stars on YELPDave Daniels - General Manager of U-Haul (San Jose 2395 Oakland Rd)BEWARE OF SCHEDULING RESERVATIONS AND FULFILLING THEM AT THIS LOCATION WITH THIS GENERAL MANAGER (Dave Daniels*).SAVE YOURSELF TIME, MONEY, STRESS AND ORDER A POD OR GO TO PENSKE, RYDER ETC. ANYWHERE BUT U-HAUL.* See business card and picture for reference.This was the worst experience I've ever had with any company...EVER! Not only with this branch of U-Haul, but also with the call center. This is a long experience, but I'll shorten it to give you a brief taste of our horrible incident on 7/3/18.A week prior (6/26/18) we reserved a U-Haul 8x12 trailer at the San Jose branch for pickup on 7/3.On 7/3, my wife goes to pickup the trailer per our reservation, and the conversation goes this way:Dave Daniels (General Manager) nonchalantly tells her: “Oh we don't have that trailer.”Wife: “well we have a reservation that confirmed pickup here at your branch”Dave Daniels: “yea we don't have that, and the closest one is 2 hours away, you can drive there.”Wife: “We need the truck now per our reservation because we are moving tomorrow.”Dave Daniels (General Manager): “Well other people drive several hours to pickup rentals.”Wife: “But our reservation is here and if someone would have contacted us to let us know, we might have been able to pick it up 2 HOURS AWAY!!! You need to make this right for us.”Dave Daniels (General Manager): “Oh whatever, I'll call the call center and see what they can do”Call Center: “Can't do anything for you, all we can do is give $50 off your purchase of a $1700 Truck rental” (Hangs up)Wife: You have to make this right Dave, what are you going to do for us?Dave Daniels (General Manager): “I'll drive 2 hours to the branch and pick it up for you guys today and call you later before we close (7pm). Let me get your number and reservation number. Talk to you soon. Don't worry this will be taken care of.”7 hours later still no call.6pm rolls around and I decide to go to the branch and see if Dave Daniels (General Manager) made any progress because the Branch closes at 7pm.I ask Dave Daniels idiot receptionist where Dave Daniels is...Reception Idiot: “Oh Dave went on vacation and won't be back until next week. Here's his business card with his number, go ahead and call him.”7pm comes around and no call, no trailer, U-Haul now closed.Several calls to the call center speaking to people inept and just collecting a paycheck. Transferred 5 times to different people saying they don't deal with these issues.One call center girl named Miesha says “I don't have time to talk to you” and hangs up. The last girl says “we can file a grievance which takes up to 48 hours but thy probably won't do anything.”8pm, no trailer, no call from General Manager Extraordinaire.U-Haul officially screwed us over, like many other people with the same experience.To get a General Manager to say he will take care of the issue, and to never call you back or deliver according to his word is HORRIBLE BUSINESS AND DISGRACEFUL.This branch with DAVE DANIELS (General Manager) as its captain deserves 0 stars on Yelp and is exactly what's wrong with society.ONCE AGAIN, DO NOT DEAL WITH THIS BRANCH OR U-HAUL IN GENERAL.Have a POD delivered to your home or use PENSKE, RYDER etc. Save time, money, stress and get your move handled correctly and efficiently from step 1 and don't do business here.
Temporary Kitchens 123
505 14th St 9th Floor, Suite 900, Oakland, CA 94612, United States
Our kitchen was down and I didn't know what to do. I called and was able to talk to Diana, she told me everything that I should know. The delivery was swift. Their team was amazing!
Conexwest
2100 Engineer Rd, Oakland, CA 94607, United States
1. If you were looking for used containers here, assume you would get defective instead. (Bent door shafts that cannot close door WITHOUT A FORKLIFT, Potholed outer box everywhere). It seems like Used container=Defective container in their standard.2. Do not expect to replace any used containers, or upgrade them to new containers, unless you would like to pay an extra 2x shipping fee even though it is not your fault at all.3. Call them before they dispatch the delivery. They load containers onto the delivery truck without confirming the door position. My containers were loaded face to the rear truck, it was totally wrong way to place my reserved location, so I had to find an alternate one. Otherwise, again, extra round trip shipping fee on me.4. Do NOT expect any service after containers have been delivered. The best service is their response on quoting.Horrible Experience overall.
U-Box at U-Haul
8000 San Leandro St, Oakland, CA 94621, United States
Well run, down, ample fleet of vehicles for every need and well stocked in moving supplies.
Top other services in Oakland:
Extra Space Storage
300 Market St, Oakland, CA 94607, United States
The staff here are rude and unfriendly unless you are a person of another race. They are not kind to other black people, especially black women. Katherine can be extremely rude when you call or ask too many questions. More recently, my husband and daughter experienced poor treatment at their facility when their stuff was being auctioned off. Unfortunately, the unit was in my name and I did not have the funds to continue paying for it and it went into default. My 18 year old daughter wanted desperately to save her baby pictures, my grandmothers old piece of clothing and personal artifacts that were truly of no high value. She went in to the auction like anyone who is part of the general public to bid legit. She was interrogated and yelled at embarrassingly in front of others and questioned and asked for her ID. Although she present ID proving she wasnt me she was still harassed and told she couldnt bid. Technically, the unit is NOT hers and NOT in her name so yes she can bid. She was outbid by another guy who was advised by staff not to work with her to get things like pictures etc. Instead, most of the stuff ended up in the trash when they guy was WILLING to give it to her. How despicable is that? There wasnt diamonds or jewelry or anything of real value, other than the stuff that makes a person cry knowing they wont ever see those baby pictures or family photos again. The man did however turn over the cremated remains of my parents, which were dropped off at the Sheriffs office miles away instead of just calling and asking us to pick them up. My daughter even called to ask to get them and the phone was slammed in her face. I had to call corporate to get the address of where they were located. Its so sad when people lose compassion and care for others especially when they dont OWN Extra Space...they are just employees. Why do your own kind wrong? Why not show love instead of hate or disdain? You do not know anyone elses situation. Do not make assumptions without know a person. These ladies determined we werent worthy of those items because we didnt have the money and they interfered in a situation where the buyer of the unit was WILLING to give most of the items back. He took a loss on the purchase of that unit and all they gave a damn about was the bottom line. In a nutshell, this location is biased and unfortunately discriminatory against certain people. Now there are a good portion of you out there that dont know about black on black racial biases, but they exist more often than not. This is the case at this location. People will still use them, I know, but black people take your dollars elsewhere. Places like this prey on the poor and those who are down on their luck. They have introductory rates, then raise the rent when they want. KEEP YOUR BUSINESS GO ELSEWHERE!!
Broadway Automotive & Transmission
2943 Broadway, Oakland, CA 94611, United States
The 5 star reviews led me to Broadway and at the beginning, I was indeed impressed by Paul's politeness and patience in answering questions and all of that. I left my Acura SUV(with apparent transmission issues) with them and they ran some codes, following which they told me the fluid looks good but is low (and filled a half quart) and took it for an “extensive” test drive (and I was told no symptoms remained). Great, or so I thought — I was able to replicate the issues almost immediately after I got the car back on second gear. A bit odd but sure, maybe just a fluke. HOWEVER, two days after I get the car back, another mechanic showed me how the fluid's already semi-burnt (pictures here) and damage appears clear. So, what was the inspection fee and the supposed refill all about? Just does not add up one bit. I cannot help but feel they were just eager to send me packing.Paul was still answering my follow-up questions but all of them now seemed to lead to a reman replacement which would cost xxxx dollars. Of course okay if needed but wait, based on what!? I asked about a rebuild (since the issue appears to pertain to a certain gear) based on some great success stories here and I was constantly told that they don't do that and only do replacements with remans. Also apparently no warranty on the replacement I was told, unless I got my own reman from an aftermarket vendor and dealt with that myself. I won't leave a one star review because I don't believe in doing that to businesses but there was an element of evasion here (and false “inspection and refill”) before tossing me out for whatever reason. Maybe the only want to work on new or expensive cars and that's a good business model for them, but was a total waste of time for me. Don't understand why the semi-discriminatory behavior after getting their inspection money but guess that's that.
StorQuest Self Storage
4601 Shattuck Ave., Oakland, CA 94609, United States
Five stars for AJ at StorQuestMy home is half a block from this StorQuest location. When I first moved here, I detested that mammoth building (seemingly so out of synch with the small 1- and 2-story homes surrounding it), and I harbored a secret wish for it to magically disappear.My attitude changed dramatically when I got to know AJ, their long-term manager. AJ is a wonderful person and a great neighbor. I've enjoyed interacting with him over the years.Recently, I've had a second opportunity to patronize StorQuest and to work with AJ in securing a storage unit for a brief period of time. This has only served to confirm and magnify my positive feelings about AJ. He's kind, friendly, professional and very helpful.I no longer curse the existence of that giant StorQuest building on my block. Instead, I feel happy and grateful for it's presence here – all because of AJ's admirable work ethic and super warm, pleasant demeanor.I guess I should also mention the fact that the interior of the building is clean, well lit and generally in very good condition. So I feel safe when I'm there loading things in or out, and I feel safe leaving my belongings there. (I'm sure AJ has a lot to do with this too!)That AJ has shifted my feelings about the StorQuest building from negative to positive is nothing short of a miracle. I really hope his employers treat him well. They're lucky to have him!
Pipe Spy, Inc.
1108 26th St, Oakland, CA 94607, United States
Pipe Spy is an organized, efficient, and focused company. They were a pleasure to deal with and offer an important service at a reasonable price.While repairing a redwood deck, the sewer clean-out was uncovered and it seemed like a good time to inspect the lateral. A quick phone call to Pipe Spy and Alex was able to schedule an inspection in just a few days, which was very helpful in not slowing down the deck contractors work.Heiko arrived on schedule, did the video inspection and showed us what he was finding on the video screen. As suspected, the original 100 year-old terra cotta sewer lateral had several displacements and one collapsed section. Heiko provided a detailed estimate the next morning via email and we returned the signed estimate via email, too.The trenchless replacement was scheduled promptly and completed in one day. Due to the depth of the city sewer line, it took the crew longer than expected to uncover that connection. They also had to dig another hole to uncover the collapsed section of the lateral. This required the crew to partially dismantle a stone path.The trenchless replacement process itself is fascinating. After the new lateral was in place and connected, the Pipe Spy crew did an excellent job of filling all the excavated dirt and restoring the stone path.They cleaned up carefully and left the path and yard looking undisturbed. A video inspection and pressure test were completed the next day and took less than an hour.Alex, Heiko, and all of the Pipe Spy folks we met were friendly and professional. The were good at communicating price and schedule, they arrived on-time, and stayed until the job was finished. They submitted the inspection to the City and handled all the paperwork.If you want sewer replacement done right, on-time, and at a reasonable price, call Pipe Spy.