Top Trailer Rental Service in Vista
U-Haul Trailer Hitch Super Center of Vacaville
1236 E Monte Vista Ave, Vacaville, CA 95688, United States
No star! Took hours for the guy to install a tow hitch on my car once… I arrived in Sacramento couldn't tow a trailer until their unsullied installer corrected the mess of an install done in Vacaville. Complete fiasco, then my fault for listening to them, Honda's cannot tow 1/2 of the weight they recommended, long story short, having a new transmission installed! Tow hitch $486, transmission job $2,600. If you don't have a truck don't tow! Don't listen to the young bucks in Vacaville ???
U-Haul Neighborhood Dealer
835 N Santa Fe Ave, Vista, CA 92084, United States
Disorganized operation ! I called three times to reserve a trailer, calls went unanswered. They make their customers wait for their rental while trying to figure out whats going on. The phone calls go to an answering machine, which never get call backs from the staff. I reserved a trailer at 4:30 PM for the next day. When I got there the counter person / people told me Id have to wait because they needed to check to see if I could have the trailer or hold it for another customer. After fifteen minutes of back and forth between the three. I finally got the trailer that came in while I was there, that was just luck. Otherwise I dont think they would have honored my reservation.... No Customer Service Here ! Steer Clear !
U-Haul Moving & Storage of Chula Vista
99 N 4th Ave, Chula Vista, CA 91910, United States
Everything went well in the beginning until returning our truck . Employee stated we drove it 40 miles when it reality drove it less than 20 and even filled it with $25. Our charges went from 40 to 100 because of the suppose miles we drove it . The morning in which I was assisting my disabled and elderly dad move led to a negative experience . The manager stated they could not do anything about it . The miles listed on the contract match when we first got the truck . Again what didn't match was the Milage indicated on the odometer when we returned the truck . We had the truck form 8 to 11 am and even returned it at 9:30am . I do admit I should've second guessed getting the keys to the truck we were given since the manager stated to another employee that it recently had maintenance work done which leads me to believe issues with the truck was one for sure the odometer. (Corporate please feel free to check your indoor cameras for the managers words to another employee regarding the recent maintenance to the truck ) I will be making a formal complaint because it is a rip off to charge a costumer for something we honestly did not do. I have been a loyal customer for years and thankfully have had no issues prior to this but when you take my hard earned money for an injustice reason then we have a problem . I will look for another moving company in the future if my money is not refunded .
U-Haul Moving & Storage of Vacaville
1240 E Monte Vista Ave, Vacaville, CA 95688, United States
I used U-boxes for my move and I had a number of problems with the overall experience:CONS:1) Some difficulty trying to speak with someone at the location office, kept getting redirected to a phone center, was told multiple times that I would receive a call back but never did. The only way I ever got a hold of someone was by calling back over and over again.2) I specifically stated when I made my reservation that I needed a weight ticket done for reimbursement from my employer for the move. While the goods were weighed by some unspecified method, no weight ticket was furnished, so once I caught this prior to delivery, I had to do the self-delivery option in order to personally do the weights at a local truck scale, drop off each box and unpack them individually, which cost me a significant amount of time with all the driving back and forth to the U-haul store. It could have cost me much more had I not checked for this prior to delivery, because without my weight ticket I would not have been able to be reimbursed for the move.3) When I informed the office manager at the destination office of this mistake, he stated that I would receive a call from the representative from the location where I made the initial reservation, so they could respond to my complaint. I was never contacted.4) This service took longer and was more expensive than other options I looked into. The only reason I was forced to use this service over the others was the lack of equipment availability for the other services on such short notice.5) I do wish there had been some way for me to predict when the shipment would arrive. I kept calling while it was en route and the representatives could never specify the location of my U-boxes and they were always confused about what day they were shipped and when they would be expected to arrive, making it difficult for me to plan when to be available.I will highlight the pros, though:1) The worker who dropped off my empty U-boxes and picked them up once they were packed was very punctual, pleasant, accomodating of my schedule changes and extremely skilled at maneuvering it into an awkward space that made it easy for me to load them.2) I felt that all the representatives both on the phone and in person were very attentive, pleasant and as helpful as they could be, given the limitations of their system. They were very patient in explaining all the details of the service throughout the entire process.Because everything worked out in the end, I will not say that the service was poor, but I would advise anyone using this service to look into other professional moving services first. Also, if you need a weight ticket, make sure the representative who coordinates the reservation understands what exactly you require.
Sunbelt Rentals
2615 Main St, Chula Vista, CA 91911, United States
So glad we found BJ Rentals to not only rent grinding equipment from but also to be there for our myriad questions throughout the process. Our sales rep, Larry, took an hour to not just show us how to set up the equipment, he walked us through the steps and let us grind a bit of crete to get a feel for it. We had a rough start with thick glue so he overnighted the best pads. He was there for us every step of the way and was gracious when we ran into a glitch returning the equipment. (Bad accident coming back from Mammoth closed the road for four hours, then we hit rain and had to stop to cover the equipment then drive slowly with a flapping tarp!) In the end the floor turned out great for a forty-year-old slab. And we got a lot of satisfaction by doing the work ourselves... with a lot of help from BJ Rentals! I can highly recommend this business!
U-Haul Moving & Storage of Vaca Valley
2221 E Monte Vista Ave, Vacaville, CA 95688, United States
I rented a truck that I needed, with the agreement that it had to be back in 6 hours, for another customer who reserved it later in the day. I paid the full price that would usually be charged for 24hrs, out of desperation at the moment. I agreed because I needed it.I returned it within 3 hours, when I was done with my first trip, hoping maybe they could accommodate me with a smaller truck for the remainder of the 24hr period, since I was paying full price, and they had plenty small trucks. A small truck was also originally offered to me for a full 24hr period.I didnt make any demands and was not rude to anyone. Was just hoping maybe theyd help me out as a customer, given the circumstances. Rather than having an open discussion with me about it, I was basically immediately lectured and told that I agreed to the short rental, that they werent changing the contract, and that they didnt have to offer me anything outside of the contract CONVERSATION OVER.I told them I knew they didnt HAVE TO DO anything. I made a simple request and didnt understand why I was met with such resistance. The woman helping me was the ALL BUSINESS with a no customer service type personality, which is unnecessary. The business was empty and no one in line, as it was when I originally picked up the truck.Its a shame that no real customer service and friendliness is the norm these days. And I dont believe the customer is always right, but I do believe businesses should try, when they can.This is a newer storage business, clean inside and out, and nice facility.. Better customer service wouldve gotten repeat business from me, and referrals to friends for future business with them. I guess playing the hard role was worth to the person at the counter. Why help me with an available truck when you already have my money for a 3hr rental I guess, huh. Thanks Uhaul of Vaca Valley
The Eastlake Self Storage
2351 Boswell Rd, Chula Vista, CA 91914, United States
Poor gate hours and extremely ironically so. I was attracted her because they supposedly offer 24/7 access, but then I got here with my stuff and I was told, well thats only for businesses. I was like, thats too bad, but at least I have a business I can put it under, right? Wrong again, they didnt have any vacant units, and rarely ever do. Being tight on time for the day and needing to return my rental truck I stored here anyway, just to realize the m-f GATE HOURS are from 8-5:50...meaning you have to be done with your stuff and out of there by 5:50 or guess What? They try and charge you a $150 CASH FEE for late exit. Can they even force you to pay cash for such a fee when they can accept card??? Not to mention there are a dozen other fees that you can have for would be ridiculous instances...and theyre not simply $5 or $10 fees either. Clean facility, but you never have access to your stuff.
U-Haul Neighborhood Dealer
15401 Vista Rd, Helendale, CA 92342, United States
In the middle of nowhere, you think this place would offer to refill propane tanks for the people around you, but they don't. That's why I gave them a one star maybe the start of their business
U-Haul Neighborhood Dealer
226 Bella Vista Rd, Vacaville, CA 95687, United States
Madison was a professional not only I could not get on the app to get my reservation, but she told me if I needed help to honk I honk my horn and before you knew it, she open the door to give me a hand the best customer service I have ever received from a U-Haul center If you need a moving truck go see Madison excellent excellent service. Thank you again.
Trailer Rental at U-Haul
99 N 4th Ave, Chula Vista, CA 91910, United States
Fill up your trucks and clean them. My truck was only a 1/4 tank. I was charged for not refilling when the needle didn't move. Also the sun visor on the truck was ripped off and missing. Very sub par customer service, there was no walk around and no one to go over the return with me. I was advised to just leave it and I'll get an email. As a result I was charged way more than my estimate. I worked for U-Haul for 3 years, and in that time I never was as lack luster as this location.