Top Truck Rental Agency in Costa Mesa
U-Haul Moving & Storage of Costa Mesa
2680 Newport Blvd, Costa Mesa, CA 92627, United States
This company does business for U-Haul near Newport Beach, CA.On November 2nd I went to the above mentioned company with my husband to get a U-haul truck that I had reserved 4 days prior in my name to move my mother. We arrived, there was a big line, we waited our turn (even though I had an appointment made online) then a man named TIM FOUSE CLARK called us. He asked me my drivers license and credit card (platinum American Express) which I provided. He continued putting/checking my information on his computer, and asked me a contact phone number which I provided.He then said I am calling you now. I said “well that is my home phone number, so I will not be there”. I even mentioned that the day before he had called me and spoken to me. In a bizarre behavior, he then asked us for a cell phone what we did not have with us at that moment; we were moving furniture and boxes.He continued saying loudly in front of at least 20 people that we SHOULD have one, he needed to call us. He even made fun of us in front of everyone (very humiliating experience). He said “hahaha no cell phones?”, like we were lying. He made look like that today is MANDATORY to everyone to have a cell phone ON YOU.He continued to behave erratically, agitated, screaming at us, and we were trying to be reasonable during all times. I even suggested that I could go home, so he could call me. He threw his pen over the balcony demanding a phone, I feared for my life at that moment, he was very aggressive.I then perceive that I had to give this man at any cost a phone number, so I gave my mother's, who is a very sick old lady (79 years old), so he could call.After all this harassment I asked him for the manager and he said it was him, then I said “I want to speak to the owner then”, he said it was him. Wow!!!!This is the first time that I see someone asking for my phone and wanting to call me right and then to confirm my identity. It looked like to me that he was DISCRIMINATING US!!!!! I know that because I was waiting for my turn and I was observing his behavior, I did not see him asking nobody for a phone that he could call now and then, just us!
Tool & Truck Rental Center at The Home Depot
2300 Harbor Blvd, Costa Mesa, CA 92626, United States
I went into the store yesterday with a problem, I was putting my kids bunk beds together and got some plastic dowels stuck in the wrong hole (x6). One of them even broke off inside the hole.. I was told to see Dave Walsh is the equipment rental department. Dave went out of his way to help me and was quite friendly. Not only did he have good advice, he actual helped me remove the dowels. He had no obligation to help me and could have just brushed me away, but he didnt. That is what makes him a great employee-solid customer service. He really helped me out and saved me lots of $$$. I went back and bought more supplies just to come back and thank him again. Give this man a raise.
U-Haul Storage of Costa Mesa
2550 Newport Blvd, Costa Mesa, CA 92627, United States
Negative 5 stars this guy is in the business of coercion through bad faithcompliance tactics, his goal it would appear is to obtain payment through direct deposit or automatic withdrawal from customer account so that he can attach so called late fees and other unwarranted charges without expressed authorization from account holder all based on a contractual agrreement that he does not honor. The leasing agreement clearly states lock out after 28 days of nonpayment. It does not say that just prior to the end of the gratuitous grace period of ten days you will be forced to talk to management to get through the gate and/or the door to the onsite bathroom. Regardless the provision of an intercom through which the U-HAUL switchboard can be contacted and they will connect you to the office 1/4 mile away if they are open and yours truly has authorized someone there handle your particular contractual anomally as in my case it was requested that i make a payment in full, which they were not able to process because it was cash. We were let in to the facility without entry privilege to the bathroom discovered after hours at which point the U-HAUL switchboard was able to accomodate me. There is no business office onsite it is a quarter mile away he lives onsite, practices discriminatory profiling of customers, favoring some over others. 24 hour access is a privilege granted only to those deemed worthy. He has issues he has yelled at me and I have witnessed him yelling at others. I have talked to his supervisor without any acknowledgement that any action towards correcting these practices would occur and to go further up the chain of command would be to talk to the president and board of trustees or whatever it is that executes the business policy that i believe is in direct violation of U-HAULS general way of doing business as i have favoref theirHe is not a good representative for U-HAUL as he is not keeping America moving
West Coast Self-Storage Costa Mesa
2059 Harbor Blvd, Costa Mesa, CA 92627, United States
BEST EXPERIENCE HERE!Access to units until 10pm, most places only allow access until 6pm.Doubles as a U-Haul rental, so I was able to rent a storage unit and truck all in one place! I recommend calling ahead of time to reserve your truck, no deposit needed at time of reservation.Jackie, the office manager, was incredibly nice, knowledgeable, and helpful. Completely professional compared to other places I called. Instead of making me search the web for available discounts, I simply asked her if there were any special deals and she found them for me.As for the storage facility, super clean, looks brand new condition. Interior storage spaces are less expensive than the drive up units. That may sound like a hassle, but they have 3 heavy duty carts by the elevator available for use, much easier to use than an upright dolly.You are required to buy a special lock for your unit, but it was only $20, and it is recessed into the lock unit, unlike a padlock that could be cut off easily.If you rent a U-Haul from here, make sure to thoroughly discuss drop off policy. I didnt ask enough questions, and I was under the impression I could return the truck after hours, and simply drop the keys in the drop box, but you need to follow directions on the key drop off box.If you are dropping the truck after hours, you need to go to the U-Haul website and complete a checkout process. Make sure you do this AT THE STORAGE FACILITY, because one of the steps is allowing access to your cell phone for your location, so they know you are at the correct place. You also need to take pictures of the vehicle. So make sure you bring your paperwork etc, to complete these steps. There is an additional $20 fee for after hours truck return, but for me it was totally worth it, because it fit into my schedule.Definitely would recommend this place to anyone I know!
Rent One Equipment Rentals
126 Commercial Way, Costa Mesa, CA 92627, United States
They dont even deserve 1 star. One of the worst customer service experiences in my life. I rented a 10ft uhaul truck over the weekend to move some furniture into storage. I returned the truck a day later on time with the fuel at the correct level and only drove the uhaul 45 miles. I never received a formal receipt or charge on my card so I went back to them to figure out what happened. Turns out the accidentally linked me up with a different customers account and charged me for double the amount of miles I actually drove. They would not accommodate me so I ended up contacting uhaul customer service directly. What a mess and shame on this Rent One for not taking responsibility for their mistake and making it right for the customer. DO NOT USE THIS RENTAL COMPANY UNLESS YOU WANT TO GET RIPPED Off!
Top other services in Costa Mesa:
Choice Plus Insurance Services
1072 Bristol St # 205, Costa Mesa, CA 92626, United States
Zach has been our agent for 7 years now. During this time he has proved to be a reliable agent, very knowledgeable professional, and a wonderful person. It is always a delight to talk to Zach and there have been many times throughout these years that he has surprised us with great deals, clear explanations of protocols and policies, and even off-duty calls when we had a car accident. Our business with Choice Plus Insurance (CPI) started with a single insurance policy for one vehicle. Afterwards we extended our insurance to two vehicles followed by a renters insurance policy. Currently we have policies for our three cars and a home-owners insurance. At this point, anytime we think about our insurance needs we immediately go to Zach for questions or advice. It is also important to mention that we've had the pleasure of interacting with the rest of the staff at CPI and – in every single occasion – they've always been very attentive, respectful, and knowledgeable. After all these years of service, we can safely say that Zach and CPI is the best agency in the area and we highly recommend them for all your insurance needs.
Patzkowski Law Corporation
2942 Century Pl Ste 900, Costa Mesa, CA 92626, United States
Good morning or good afternoon everyone, my name is Jaime Hernandez, I would like to start off by letting you know that I have never posted any comments of any kind, especially recommendations for business. But I feel this person deserves my recommendations, his name is Blaise Patzkowski, an Attorney. Ill start off by giving you a little background of my experience. On August 2022, I was driving north bound on Mariposa rd, someone came out of a parking lot and T-bone me on the driver side, the hit was so hard that it pushed me onto the sidewalk and I took out a newspaper stand and a fire hydrant, I ended up stopping about a foot from a cement light pole. A bystander had to pull me out of my car. I was confused and scared, didnt know whom to call. I remembered that my niece had been in an accident and told me about an attorney she had called named Blaise Patzkowski, I got the number from her. When I called, I was impressed because he personally answered my call, normally calls are answered by secretaries or paralegals, sometimes you dont even get to speak to an attorney throughout your case. I spoke to Mr. Blaise and explained my situation, he took the time to explain to me by detail everything that needed to be done and guided me through the whole process from beginning to end. I was very impressed from the first call, to say the least. Mr. Blaise took care of my case from beginning to end with so much attention and dedication, he answered every time I called him and responded to my texts, which is very unusual from law offices. In my experience, I was glad to have his phone number whom I called to represent me, that I can trust. My case was handled very well and I was compensated to the maximum, including the replacement of my vehicle. Anyone out there should keep Mr. Blaises number on their phone and I recommend that you share it with your friends and love ones in a case of an accident. Just recently my daughter got rear-ended, it was bad, she had to be taken to the hospital, I felt secure having Mr. Blaises number to call when I needed it. I called Mr. Blaise from the scene of the accident, he answered immediately and guided us on what to do. I will end by saying that I dont post recommendations on social media but I feel Mr. Blaise deserves a recommendation for his loyalty, dedication and hard work on my case. Thank you. Jaime Hernandez.
Service Center - Chrysler, Dodge, Jeep, RAM
2927 Harbor Blvd Suite 100, Costa Mesa, CA 92626, United States
This is the worst dealership that I personally know of and Im 51 years old. If you think your car is safe while being serviced I will tell you youre wrong. My Dodge was stolen while it was being serviced and what really funny is that not only did my car go missing from service but the key also went missing. And then to top things off the dealership has no desire to catch the thief. Theyre not willing to look at the cameras, multiple cars have been stolen from the dealership and they dont get a better system in place or maybe higher security. On top of that the dealership was so difficult to deal with after the vehicle went missing. I dont know the exact amount but Im going to guess that I left over a dozen messages for managers to call me back. Never once did they give me the name of their insurance company. Never once did they offer me a Rent-A-Car. On top of that they didnt even help me get back into a New vehicle, no special deal or discounted price. Basically its my opinion that I was treated the exact opposite way should have been treated with This type of situation.I talked to a guy who had his Toyota Tacoma stolen from a Toyota dealership. The dealership mustve apologized to 60 times to this person. They immediately got him a Rent-A-Car, they immediately contacted their insurance company, they called the police didnt force the customer to call the police. They all sat down and watch the cameras and they saw how the thief enter the property and then how the thief just literally drove off the property. Then when the individual got paid off from the insurance company he got less than the new vehicle was gonna cost and the dealership made him an amazing Lio offer because they wanted him to be happy. It is my opinion that this Particular Dodge dealership doesnt care if Im happy and they certainly dont care how I was treated during this situation.By the way the car that was stolen was a four-year-old widebody Dodge hellcat with roughly 10,000 miles on it. Literally this time next year the car will be irreplaceable. They only hellcats left for sale are the ones that are on the dealership lots and most dealerships have them marked up $25,000When my car was stolen my wife posted something on the Nextdoor app. Before the end of the weekend multiple people private messaged my wife saying that they had similar situations at the dealership. Cars being driven and accidents happening and then the dealership claiming that it happened while on a test drive. In fact when I talked to a manager about this alleged offsite car accident someone in service got really defensive telling me how it was an accident the vehicle was being serviced but when you talk to the owner of that vehicle he tells you a completely different story.All I know is that I will never take a vehicle to the dealership ever again
G&D Auto Collision, Inc.
2085 Placentia Ave, Costa Mesa, CA 92627, United States
Run for your life !!!!! Horrible customer service and the worst body collision repair I have ever seen!This was the worst experience I have ever had in business in 35 years. I picked up my car ..... it was completely filthy dirty, the body repair work was much to be desired the paint has runs in it. I noticed that the owner Angela was very nervous and it took over an hour to just pull my car up and when she drove it up she opened the drivers door and hit the mailbox and chipped the paint and dinged the door, then rushed me into the office and I said I wanted the check out my car she replied the money the money . I realized the car was running and after I reluctantly paid the balance I drove away and felt unsafe driving the car. I showed the work to 3 other body shops and they verified that it was not quality work, it seemed to be in worst condition then when I brought it in for repair. The car was not in alignment, I paid for an alignment - I paid for suspension work that was not repaired accurately, I got a second opinion from Fletcher Jones Mercedes - and they did verify that what I paid for was not done right and I paid for work that was never performed. When I confronted the owner Angela she immediately said dont take it to Fletcher Jones Mercedes they will find things and then I realized that I needed to pay for my wheel alignment again that I paid for that was not done.... I paid Fletcher Jones an additional $800 + I paid a third party auto repair an additional $ 700+ for repairs -- after I paid GND approximately $5000. all I got was a run around.... then she offered to write a check and was concerned that I wouldn report her business to the Bureau of Automotive Repair bar.ca.gov. She stated that she has receipts for my parts.... but I never saw that.... she first offered $1000 because she admitted that all the repairs I paid for were not done, then she said that she didnt want to refund me $1000 she offered me $700 refund and forced me to sign a release authored by her attorney to not sue, under duress I signed it because I needed desperately my car back.... she also stated that if I try and sue or report her and GND that she has lots of attorneys and they will help her and she also stated that I better not tryLesson learned --- never again will I ever bring a customer or family member or refer anyone againI am still paying for additional repairs....... my car is still missing parts..... but I will have it completed by a more qualified auto body and repair !This was the most horrible business transaction I ever experienced ---- I am the customer and I felt like this was a bad movie.....buyer beware....
Torelli Realty
1700 Adams Ave #110, Costa Mesa, CA 92626, United States
Valerie was initially very interested to get the listing agreement signed. The agents handling the sale - Alan and Heather - initially seemed energetic and competent. To my disappointment they chronically did not live up to many of their guarantees, promises, assurances, or duties. *Other buyers/sellers should know this before they select an agent.*These are failures experienced and suggestions for improvement:1. Communication - calling/texting before unannounced visits, ensuring times and dates quoted are correct, refraining from flippant or rash remarks/judgements, especially when lacking subject knowledge or qualifications ie construction/maintenance/etc, giving updates or forwarding information in a timely manner w/the understanding of the property owners responsibility and position2. Follow-through - doing what you say you will do in the same manner/time initially mentioned/assured3. Empathy/consideration - working to comprehend the buyer or sellers position, duties, schedule, workload, timeline, etc and acting accordingly (in communication and follow-through, etc) with their interests foremost, not merely own agenda or convenience4. Planning - laying out a plot and timeline for accomplishing each task/agenda with the clients interest in full consideration and being aware/respectful of changes to that plan and the communication, follow-through, and empathy required -- then communicating/sharing that timeline with the buyer/seller in writing5. Client profile - recognizing, acknowledging, noting, and creating - then refreshing memory of clients desires, requests, personality, workload, position, etc in order to keep in syncronization and context when talking and working with themAt the close of escrow I was pressured to move out earlier than the contract agreement because of mistakes the agents (buyer or seller or both) made in order to accomodate the other party.These frustrations and concerns were voiced and expressed all along the process, and yet a month after the sale was complete a mass advertisement mailing was sent out stating the transaction occurred with no stress to the seller. That complete falsehood and misrepresentation could not go unchallenged and this review is written since many others in the neighborhood shared similar stories or issues with agents who have worked or are working for Torelli Realty.Unfortunately, their motto of being the change is mere virtue signaling and is more aptly demonstrated as feigning the change.