Top Truck Rental Agency in Orange
U-Haul Neighborhood Dealer
1967 N Main St, Orange, CA 92865, United States
Unbelievably horrible experience here.See the photo of the sign on the door that says Hello all, sorry for the hours of operation lately, due to family needsI was suppose to pick up an attachment to a uhaul truck at 1:30pm here.When I arrived there was a sign on the door that said Hello all, sorry for the hours of operation lately, due to family needs (if you go to google photos for this location you will see the sign)They closed the location early. They did not call me, email me or try to get in touch with me before closing early.I called the uhaul number, the person picked up, I explained situation and he basically said You did not show up at 1:30, you did not call to let us know you where running late so we closed the store - he made it seem it was my fault.Now I was running a few minutes late, but is this how you treat a customer that has a reservation with you, and who the day before confirmed on the phone the reservation?They where also suppose to stay open to 3pm, makes me think right at 1:30 when they did not see me they decided to close up shop.All the guy on the phone said is that they will open tomorrow at 8am and I can pick it up then.Horrible customer serviceTook no responsibilityTried to put the blame on me even though it was clearly their faultIf you are reading this review let me ask you a question:On the sign on the door it says Hello all, sorry for the hours of operation lately....What does that mean... lately...Makes me think this is not the first time they have decided to close early.Even if I could of picked up the next day at 8am, what makes the guy on the phone so sure they will be open? They closed without notice the day before, it is unreasonable to assume they might show up 1-2 hours late to open up their doors?Do you want this type of experience to happen to you?I would not recommend this U-Haul location to anybody. Steer clear, go somewhere else.
U-Haul Neighborhood Dealer
157 N Wayfield St, Orange, CA 92867, United States
After having moved numerous times over the years my wife (and friends) all know what a pain in the a$$ it is. Uhaul set us up with two of the best guys for the job. They showed up on time, with great energy and attitudes. We had 2bdrms an office living room, family room, kitchen, dining room, garage of tool boxes and tools. They both took great care and concern for our property. Loaded efficiently and utilized all available space in both the moving truck and when loading the storage unit. Thank you both Scott and Jacob. All Star Moves definitely has some “all stars!!” Highly recommend these guy! Thank you!
Saddleback Equipment Rentals Inc
3222 E Chapman Ave, Orange, CA 92869, United States
Really disappointed. Not professional at all. Careful when renting your items. Make sure you get what you rent.Had some party items delivered to our house and did not deliver the correct amount. We let them know when the items were returned that they did not deliver all the items. Instead of saying, sorry about that we wont charge for the items we did not deliver, they accused us of stealing the items and are now charging us for those items.They are charging so much that we could have bought twice as many items, would have been brand new and we would have owned them. So much for renting. NEVER AGAIN WILL I USE SADDLEBACK.
Tool & Truck Rental Center at The Home Depot
1855 N Tustin St, Orange, CA 92865, United States
The drill unit drain cleaner was seriously out of balance making it difficult to use on a bad clog. While that clog took 45 minutes to clear, it took nearly that time to find someone to check the tool back in. One person behind the counter left to find someone but no one showed up. I had to call the store when I was inside the store to help me. Still, no one showed up. What a bunch of tools!
Top other services in Orange:
Alex Mora - State Farm Insurance Agent
1111 E Katella Ave Suite #230, Orange, CA 92867, United States
I have been a loyal customer since 2013, and I must say that customer service is almost non existent here. You will need to call and email for any updates as you will be left in the dark about any progress being made on issues. If you are lucky to speak to Mayra, she will do as little as possible to help and even say that her supervisor will tell me the same answers and offer basically no assistance. I called in, back in April of 2020 to update them about my new residence address and they never made the requested changes to my renters insurance policy. They kept my old address on file, as I have been paying for almost 4 years! When I inquired about it and spoke with Kari, she stated that there wasnt much they could do, but cancel the policy. My luck that they no longer offer fire insurance and a slew of other options. So explain to me how I am liable for clerical errors made by State Farm employees? They admitted that they had notes on file about me calling in to keep them in the loop back in April of 2020. I am still waiting to be refunded for all those payments that should have never been charged as I no longer resided at the old address on file. I really wanted to give them the benefit of the doubt, but so far they have failed miserably. I also recently canceled one of my insurance policies for my car and received a partial refund after paying for the months coverage in full. Its unfortunate that after being with a company for over 10 years there is no sense of urgency or willingness to help customers. The only reason I even found out about this grave error on their part was due to being hit by an unlicensed and uninsured driver back in February of 2024. I also had uninsured driver coverage yet still had to pay the full $500.00 deductible?!? My best advice is to carefully look over your policies and make sure they are accurate.
Farmers Insurance - Kitajima Agency
1100 Town and Country Rd #1100, Orange, CA 92868, United States
I have been with this Branch for a few years now didnt have any issues until I got earthquake policy with them I was given misinformation about the policy and when I called back to get it rectified I was told I would get a call back by an employee same day I did not I call back a few days later and I talked to the person who set up the policy I was told by her that I would get a call back after I explained the situation and she said she would talk to her billing department but I still didnt receive one I left several messages and it has been over a week now and I still have not received the call back I suspect that Im not giving a call back because they are very well aware that they made a mistake and they dont want to own up to it I will not deal with an office that does not take care of its customers after given misinformation and not even giving the callbacks that they promised and its been over a month and a half since the initial call I am not a complainer but this is definitely not how you handle customer service
Enterprise Rent-A-Car
745 N Tustin St, Orange, CA 92867, United States
If there was a zero star entry that I could use, that's what I would put! My elderly parents have rented from Enterprise for many years and this morning they went to go pick up a truck that they had reserved the previous week. They are going to Sacramento and then Reno and the reason for the need of the truck was because my mom is severely disabled and cannot walk more than five feet without being in excruciating pain and therefore needs to have an electric wheelchair to assist her. That chair would not fit in any other car along with the luggage and passengers that will eventually be in it. So when my parents went to pick up the truck this morning they were told that they couldn't rent a truck without a credit card! Well they don't use credit cards because of the dangers of getting into debt that they can't pay. Instead of Enterprise being understanding and willing to work with them, they just gave them this tiny SUV that wouldn't fit her electric chair and barely fit her walker! My parents did not have the time to go look elsewhere for another car because they thought they would be all set! Well I'm here to let you all know that the Enterprise on Tustin in Orange California is NOT willing to be understanding or helpful to those who are disabled! From this point on, my family and anyone I can convince will not be using Enterprise EVER AGAIN!
Renaissance at Uptown Orange Apartments
3063 W Chapman Ave, Orange, CA 92868, United States
Renaissance is a laughable name for this place; its more like The Dark Ages.When we moved here in Dec. 2020 an independent contractor evaluated the filthy and unacceptable condition of our ducts and advised management to replace the entire HVAC system. They didnt listen and when it broke this past month leaving us without air conditioning during a heat wave, nobody from the front team bothered to reach out even once to apologize, update us with a timeline of repairs, or offer any kind of resolution for the thousands of dollars we had to spend booking a last minute hotel during peak Disney season so that our toddler could live in safe and comfortable conditions.It took them over a week to fix the HVAC system, during which we continuously had to initiate communication with them only to be met with dismissive, rude, and inaccurate responses. They brought a portable unit that was not specd for our apartment which flipped the breaker multiple times leaving us without electricity, to which Devyn the new maintenance manager stated in writing that we were advised not to run the system, which never happened.Then the contractor they hired left our apartment unattended and unlocked for FOUR hours in a community with rampant theft, and we were told that they needed to get something last minute in their rush to complete the order. This was a lie, as we have records on the smartrent app that residents here are forced to use showing the time that the unit was unlocked by staff.The one good thing about this community is the maintenance staff. Jonathan, Alonzo, and Miguel in particular are always professional, prompt, and kind. Unfortunately Essex recently updated their maintenance request system and it is now extremely inefficient, much like their management style. A few months ago when our garbage disposal broke with water spilling onto the floor no one showed up for two days.Management is well trained in diverting responsibility and posturing in online reviews for prospective tenants. Basic customer service and common courtesy would suggest that residents should not have to reach out to you to rectify a situation that you messed up, Catherine. But thats how they roll. Theyre a multibillion dollar corporate housing company that has taken over $60,000 from us during our stay here, and they also want us to foot the bill for their mismanagement, greed, and incompetence - that, or have our three year old living in 90+ degree conditions for a week. I dont know about you, but to me that doesnt sound like acceptable service for an apartment that costs $2,600+ US dollars per month to live in.On top of that, the complex is appallingly filthy, with dog urine and feces in the hallways, heavy wall panels coming loose in the elevators posing a safety threat, a literal rat infestation, and a dozen or so units being used as short-term Airbnb rentals (go look up the address on airbnb), so there is a constant stream of rowdy people using up the amenities and driving recklessly through the parking structure. Theft is out of control. We have seen at least 10 cars with their tires stolen on cinderblocks, my husbands motorcycle was stolen out of our parking spot, packages are stolen constantly and on top of that, according to numerous other reviewers, management will spend an uncharacteristic amount of effort and expedience on gauging tenants on their way out with outrageous move-out fees, so we have that to look forward to.Its unfortunate that Essex resorts to deceitful tactics like incentivizing prospective tenants to write 5-star reviews in order to bring up their Yelp rating and bury the experiences of existing residents, but that should tell anyone looking to move here about their lack of ethics. PLEASE save yourself the trouble and look for somewhere else to live.