Top Truck Rental Agency in Roseville
U-Haul Neighborhood Dealer
1701 PFE Rd, Roseville, CA 95747, United States
Uhaul Corp People as bad as these guys.Today at 9:12 AMTaking advantage of the homeless in Roseville.I recently rented a uhaul from Colorado to California. When I arrived at the Roseville PFE (in city limits) Uhaul yard, it was raining. I parked the Uhaul and was preparing to go inside, when a man in a came over and told me it was parked good. He asked me if was cleaned out and I told him it was clean. He then proceeded to drop the trailer in the mud. At this point he told me, he was not an employee, but helped out for a little compensation. He then was at the store entry and took the moving blankets I had. He pointed to a man sitting at the desk in the convenience store, who directed the homeless man to count the blankets twice. The owner or employee processed my paperwork, and I asked him if he was paying the homeless person, he said, they just do that.I said, you sit here at your desk, and a homeless person does your job? I told him its basically slave labor and I would be calling Uhaul corporation as its basically illegal not pay people who work for you.I called for their parking lot and they said a supervisor would be getting back to me.A week and a day later, I called and this morning ( Dec 29th) a supervisor Victor, basically blamed the homeless, never admitted it was wrong to use the homeless, and said he would talk to the location. I was basically hoping, he would say that it was against policy and he would do everything to make sure it didnt happen again.It is truly sad homeless people are treated badly and used as free labor.
U-Haul Neighborhood Dealer
851 Galleria Blvd, Roseville, CA 95678, United States
If there was a way to do no stars I would. I went in spoke with Tony HE NEVER MADE ME SIGN ANY PAPERWORK, never looked over the truck with me, told me I was good to go and I could rent the truck for $65 and some change from Friday evening til Sunday when they opened. I contacted him and ask if I could keep it a couple extra hours Sunday and was told that wasn't a problem. Dropped it off Sunday, THEY CHARGED ME $125 that was pending and $190 that was taken out completely. Upon calling I was told by Kyle that I had went 95 miles when all I did was go from they're store and to watt 1.5 times and that I was in the wrong and it was my fault. The guy who let me rent the uhaul and the guy who I spoke to today took complete advantage of the fact this was my first time alone renting a uhaul and I was a woman by myself. Kyle ended up “fixing the pricing” and refunding $65 back to my account but basically made it seem like it was a favor to me. Very unprofessional and inappropriate especially the way I was being spoke to while understandably irritated. You want to rent a uhaul? Make sure your ready to be taken advantage of and spoke to as if your the idiot when their workers don't know what they're doing. Very unfortunate that places like this run on scams and I am not the only person who's had this problem from this place in particular. Make sure you have your own truck and trailer to move yourself.
U-Haul Moving & Storage of Roseville
117 Wills Rd, Roseville, CA 95678, United States
Con-artists with poor customer service skillsThese guys are absolutely terrible. They take advantage of their renters in an effort to make a quick buck. It has been a long time since Ive had a run in with con-artists this bad and these guys are top notch.Working in the event industry and having traveled for business on a million and one different occasions, I rent vehicles a LOT! I am no stranger to the vehicle walk around and, I know what type of damage is notable.When I picked up the vehicle at this location, I did the vehicle walk around. The vehicle was in great condition, aside from a small black scuff near the rear right tire. Everytime I have ever brought these types of flaws up during a vehicle walk around, I am told that it is not notable damage. This is something that could have easy been cleaned up with a sponge and something that would be typical of a work vehicle. There was absolutely no body damage and no paint, or wrap damage. Therefore it was not something that I chose to dispute on their app. I even spoke to one of their representatives in the office who assured me that they were just looking for actual damage to the body or the paint/wrap.You can imagine my surprise when I later recieved a $700 bill which noted damage to the vehicle. The document state that the entire gender needed replacement....for a pre-existing scuff mark. The situation would be laughable had it not had a direct effect on me financially.When discussing the issue, I was patient with the desk boy who was cold and rude. He had NOT seen the before or after photos but was very short wi tj me and insistent that I had destroyed their vehicle. When he finally did see the photos, he tried to say the truck was in pristine condition and by not disputing the damage I agreed to assume those charges.I regularly rent vehicles for events but, this will be the very last time I choose to use U-Haul. I am recomend to you and those who I know in the event industry to instead rent your vehicles through Enterprise. They have always been wonderful, flexible and reasonable. Plus, they offer unlimited mileage on their rentals!P.S. That glorious $700 they scored for claiming false damages cost themapprox. $7,200 in future rentals between now and December. Great work U-Haul...NOT! ??????
U-Haul Moving & Storage at Sunrise Avenue
333 Sunrise Ave, Roseville, CA 95661, United States
I have worked with a bunch of U-Haul branches in our area. I own a pack-out company and used this storage for a clients home contents. This branch is by far the worst branch I have ever worked with. We went to pick up the contents from our unit, it had been set up by one of the partners I worked with who is no longer working with us. I had the keys for unit and building, the unit was in my name and being charged to my card. I had been in it one time but didnt remember the number. I figured id go to the front and confirm before just guessing to make it easy and not create issue. Offered the kid at the front Jaxson Jolls at the front my ID to search it. He was clearly didnt understand the system and was unhelpful from the gate. He couldnt find it told me there wasnt anything he could do after giving me the run around. I let him know thats fine Id just go look, at which point he yelled he is calling the cops if we set off any alarms. We got into our unit no problem, no alarms set off. While loading up our contents he came out with another guy and told us we had to leave because he couldnt ID me (keep in mind he already checked my ID). I let him know I was on a job and we couldnt leave without my clients content at which point he threatened with the police. I told him to please do as we needed the stuff and they would have to help handle the situation. At which point he then turned to go back to the office and said your lucky I dont handle this myself. The police showed up as we were finishing up. We let them know the story, they even said the kid was just weird and was rude to them as well. The next day I called to talk to the general manager Richard. He was less than apologetic and entirely unhelpful. The fact he lets his people trespass, threaten and terrorize clients is beyond me. Either way it was made clear that he doesnt care about clients or his business. There are plenty of other really great U-Hauls in the area, I highly recommend the one off of Atlantic Street (3min away) or any other one for that matter.
Trojan Storage of Roseville
1299 Baseline Rd, Roseville, CA 95747, United States
Barbara over at Trojan Storage of Roseville expertise is truly remarkable. Having had the pleasure of working with her for the second time, I can confidently say she sets the gold standard in the industry. What impresses me most is her thorough understanding of every aspect of the storage facility, from the layout to the security measures in place. She takes the time to assess your needs meticulously, ensuring you get the perfect storage solution tailored to your requirements. What truly sets Barbara apart is her unwavering commitment to exceptional customer service. She doesnt just process transactions; she builds genuine connections with her clients, taking the time to understand their unique situations and offering personalized recommendations. During both of my experiences with Barbara, she demonstrated an unparalleled level of professionalism and dedication, going above and beyond to ensure I felt valued and supported. Additionally, Barbaras attention to detail is second to none. She meticulously explains all the terms and conditions, making sure youre fully informed every step of the way. Her willingness to address any concerns or questions with patience and clarity instills confidence and trust in her abilities. In essence, Barbara isnt just a storage manager; shes a true asset to her company and a beacon of excellence in customer service. If youre in need of storage solutions and exceptional care, look no further than Barbara. Shes simply the best in the business. Thank you so much for all that you do!
Tool & Truck Rental Center at The Home Depot
10001 Fairway Dr, Roseville, CA 95678, United States
Multiple issues and won't be renting from here again.1. Rental guy was a total jerk at pick up and return. Horrible customer service.2. Trailer came detached from our truck when removing the equipment at our house!! Worker clearly didn't hook up the trailer properly and we're lucky it didn't come detached going down I-80.3. When asked for a quick tutorial on how to use the equipment, the worker said to just “look at YouTube” and was dismissive. Safety definitely not a priority here.4. They started the 4 hour rental time almost 45 minutes before we could even drive out of the parking lot and then had the gall to charge us an extra hour on the rental when we returned it “late”. Wouldn't have been over 4 hours if the worker wasn't so chatty about nonsense and could actually do his job.Next time I'll just go to a local shop to rent.
Holt of California Rentals - Roseville, CA
10000 Industrial Ave, Roseville, CA 95678, United States
What a great first experience with renting my first large tractor. I needed a D6t bulldozer for whim project within the week. Steven processed the paperwork quickly and before I knew it Steven had the D6 ready a day before I needed it. Delivery and pick-up crew was very professional and friendly. I went in expecting to be turned away from renting a large tractor because of not having an contractor account. The CAT rental crew in Roseville is top notch. I got the dozer and now my mother has a new driveway, shop pad, road, house pad, and a park like trail across her property.A+ experience!
Trailer Rental at U-Haul
117 Wills Rd, Roseville, CA 95678, United States
Cory the mechanic was busy, but he stopped and helped me anyways, very nice and knowledgeable. So glad we went there, been to 3 places and no one helped just said to order this part or that. Thank you again Cory great customer service!
U-Haul Neighborhood Dealer
4351 Westpark Dr, Roseville, CA 95747, United States
Cintia helped us for our first time using a U-Haul, and was extremely professional and patient with us! We were chatting, and she had to take a phone call, and I overheard some amazing customer service even over the phone. Truly great service
U-Haul Neighborhood Dealer
1811 Douglas Blvd, Roseville, CA 95661, United States
I rarely write a bad review but dropping this off was practically impossible to find. Then i recieved a bill for the bridge toll...I wanted to drop at sunrise and when i asked about the toll they said it was taken care of. They had a nice large facility and great customer service! GO TO U-HAUL ON SUNRISE!