Top Van Rental Agency in Folsom
Enterprise Truck Rental
340 Plaza Dr, Folsom, CA 95630, United States
UPDATE: 2/17/2022: After receiving a bill for my deductible owed (legit), I received a corresponding letter stating since I hadnt paid yet, I am now BANNED from renting from Enterprise, Alamo, and National Car Rental. Per law, you should not pay on a claim until your insurance has settled the claim to ensure you pay the correct amount. And after several MONTHS of waiting for Enterprise to get the right information needed to process my claim to my insurance company, something Geico was also calling me for stating Enterprise was not contacting them back either, they place blame on the customer. DO NOT TRUST THESE RENTAL COMPANIES. I will NEVER rent from these people again. It was horrendous from the start. Please read where the chaos all began, below.Horrible from the start. I will not be going back. First, the call center did not iterate that the truck rental (separate from the car!) Closes at 10am on a Saturday...the day I had scheduled to pick up. They left me no voice-mail or call about a pick up time. So here I am at 1030 rolling in ready to go. I ended up forced to change my leave date for a trip 2 days later when they reopened. This altered my trip in ways I am still not forgiving of.. Then, the hightop cargo I rented, was not even there!!! They had to now get one delivered AND CLEANED from another site. Delaying my leave yet again. Once on the road, electrical issues, a slow leaking tire, and no documents (or charges yet) from Enterprise. Unfortunately, a semi spit a large rock at me while on the road so I had to file a glass claim with my insurance and Enterprise. It took both me AND my insurance diligently trying to gather the still missing rental agreement in order to close the claim. There were several unauthorized charges on my credit card to which Enterprise did attempt to clarify after I followed up with several employees, but I still do not feel content. Their invoice is generated manually meaning they enter whatever they need to make it right and I feel as though Ive lost my deposit and was charged more than I received. Especially after the problems early on and now my distrust, I will not be returning or recommending. What an unnecessary mess.
U-Haul Neighborhood Dealer
51 Natoma St, Folsom, CA 95630, United States
Someone that works here started calling us at 5:55 in the morning! He called 3 times in a half hour wanting to know if we were going to return our Uhaul. I answered on the 3rd call and told him that we had called Uhaul and let them know we could not make it back on time but would have it back in the morning. At this point he started chewing me out about “not having it back and how he had to tell the people that it wasn't going to be there when they needed it!” Ya, I get it. This was done to us the day before and had to drive 2 hours away so we were set out on our schedule. I'm sure this happens often so I'm not sure what he had such an attitude for. I tried to be polite but the rudeness continued so I finally hung up the phone. I highly recommend going somewhere else.
U-Haul Neighborhood Dealer
621 Auburn Folsom Rd, Auburn, CA 95603, United States
Horrible experience. I had reserved a U-Haul for mobile pickup at this location. Mobile pickup was not possible because the keys were locked in the office. Waited around for over an hour for the office to open, and it never did despite it being their business hours. No one answered the phone. Had to get a U-Haul from a different location. Started my move 3 hours late and ended up paying hourly movers to wait around. Is this location actually real?
Top other services in Folsom:
Masters Team Mortgage
50 Iron Point Cir Suite 140, Folsom, CA 95630, United States
We were very fortunate to work with Masters Team Mortgage and had an excellent experience. We do not say this lightly as we are very particular about who we choose to work with and spoke with 20+ top rated lenders and brokers in the Sacramento area. From our initial call with Rochelle to our final closing with Bridget and all the steps in between we felt very taken care of by the team with the highest level of customer service. We closed on time and were happy with the rates we received. We chose Masters Team for a few reasons: 1. Experience, reputation and exceptional customer service 2. Structure of the loan worked best for our situation and they offered competitive rates 3. Randy's dedication despite him being the founder of a larger team- he called us back on Labor Day when we were in a pinch and needed to submit our offer asap over the holiday weekend. This is what sealed the deal and we are grateful for his commitment and dedication to his clients.We always felt taken care of by the team and everyone made it a seamless process after we submitted our offer. From receiving all of our different scenarios to discussing the best way to structure our purchase, ordering the rush appraisal, going into underwriting, communicating with our realtor and escrow company to final closing, everything was done with care and integrity. After chatting with Randy and getting to know the team, we were impressed not just by the volume of loans closed or years of experience but by their care and attention to detail in every step of the process. We felt reassured knowing that they were always available if we needed them and that we were working with a team of dedicated professionals who would make this transaction as smooth and stress free as possible, putting their client needs first. We are grateful to have been able to work with Masters Team Mortgage and can highly recommend them. Thank you!
Folsom Tire Pros & Complete Automotive
90 Clarksville Rd, Folsom, CA 95630, United States
Honest review: I typically approach situations with skepticism when someone works or fixes something that belongs to me without my direct observation. However, I recently took my vehicle to have its oil changed and tires rotated at Folsom Tire Pros. This was my first experience with this auto shop. During their inspection, they discovered that one of the wheel lugs was damaged and promptly ordered a replacement. When I returned with my vehicle, they uncovered a significant issue – the aftermarket wheel I had been using for nearly a decade was not the right fit. The lugs were difficult to install. The lug/bolt hole pattern differed slightly from what my car required, posing a potential danger of lugs snapping while driving.I had replaced the brake pads at a different repair shop a few months prior to visiting Folsom Tire Pros. But the other auto shop did not discover this issue and probably just forced the lugs in. The owner, Eddie, strongly advised me to replace the wheels on the spot. Because I was unprepared and hesitant, I suggested addressing the matter at a later time due to budget constraints. Eddie firmly rejected my suggestion, and expressed his concern for me and any other occupant of the vehicle safety. He refused to allow me to drive away with the incorrect wheels. After a series of discussions where I reiterated my need to replace the wheels another time, Eddie took matters into his own hands. He made multiple phone calls and swiftly secured a replacement wheel that matched my cars specifications. He sent out one of his team member to pick up the wheels and personally oversaw its installation along with tires.Although this occurrence might be an isolated instance, as it involved a zero-cost resolution (He just gave me the key and did not ask for a single dollar), the main point remains that Eddies dedication went far beyond my expectations. He definitively demonstrated his concern for customer safety and well-being. I am not only impressed by the their attention to detail but also by the genuine care shown for customers and their safety. It is evident that Eddie and his team are committed to providing exceptional service at an affordable price point.As a result of this experience, Folsom Tire Pros will now become my preferred choice for any vehicle-related issues or repairs. I highly recommend them for your auto services.
Caliber Collision
7500 Folsom Blvd, Sacramento, CA 95826, United States
WORST place to take your car for repair. I handled the case for my mother. BELIEVE ME when I say it, they did more damage to my moms car than it should, even spots that were not even touched by the accident.The repair literally took them 3.5 months and yet it was still halfa$$. We were delivered the car 6x promising that it was complete and ready for pick up.1st visit: Trunk struggle to close, trunk alignment was off, body panels were asymmetrical, large thumb sized gapping, missing over a dozen clips that holds the parts onto the car.3rd visit: This was one of the worst pickup and poorly delivered. The interior of the car was dusty like it hadnt been touched in a month. We found sandpapers (trash) tucked inside the spare tire compartment. The spare tools were clearly taken out and were clearly not put back in its place. We found that there were still missing clips. The car parts were falling off. Even the headliners were dirty with oily black fingerprints everywhere. We also found a deep 3-inch scratch around the inside the window frame. This damage should not have been there and definitely was not caused by the accident but clearly by the carelessness and neglect of the shop. Inspection should have happened before even contacting us for pick up.5th Visit: My husband, brother, and I we all met at the shop ready to inspect the vehicle and pick it up. We were hoping this was going to be the last visit.When we arrived, the manager Carlos had already left after already coordinating with him since the morning that we will come by and we request his present. We all arrived before 5:30pm. The shop dont close until 5:30pm. We checked out the car and still was slightly unhappy because the trunk was still off on alignment, and we found a scratch on the front bumper that was never there before, but we decided to let that slide. More damages....3/31/2023 This was our 6th visit to the shop: This was another very upsetting and disappointing visit. When we got there, the vehicle was in the front ready for us as i had coordinated with the GM Carlos of us coming by.What upsets me the most on this pickup was how unprofessional he was as a General Manager. We were about to get into the car (i had not even started the car yet), which was around 5:15pm *Note: the shop does not close until 5:30pm. The GM was so quick to get rid of us that he closed the door and locked it. I didnt think too much of it until I was trying to put on my seat belt and no it was stuck and locked. I cannot drive off without a seat belt!. *First SAFETY FAIL check by Caliber. My husband went to the door and as he tried to open the door, guess what it was LOCK!!! HE HAD TO KNOCK three to five times for someone to open. The lady at the front desk, SURPRISINLY, did not hear him, whereas I can. CLEARLY, THEY WERE IGNORING US! Finally, the manager came out. Can I stress it again that it is not even closing time yet and to lock out your customer is definitely the worst thing any shop can do, especially after so many disappointments. He came out looking so clueless as we were showing him that the seat belt isnt pulling. My husband had to check it again and was able to unlock it.After we drove off and on our way home, I noticed the blind spot sensor on the right side mirror wasnt working. *Second SAFETY FEATURE FAIL check by Caliber.When we got home, we noticed even more damages.CONCLUSION: Weve decided not to take the car back to this horrible shop. Weve decided that they did us unfairly and that we should report them to BAR (Bureau of Automotive Repair) but given some thought and a few communications with the companys regional manager weve decided to give the company another chance to correct everything, but it would have to be another location and nothing is come out of our pocket including a car rental.I dont blame the company. But honestly, this couldve been handled better.
Caliber Collision
1128-H, Sibley St, Folsom, CA 95630, United States
This company understands customer service and how to create an experience from beginning to end. This is even more appreciated now because I am witnessing a large number of companies actively choosing increase in profits over excellence - We all know this tradeoff is happening everywhere - customer service being outsourced to companies overseas - total disconnect and little to no training - not to mention difficulty in understanding the rep... I doubt most companies know these complaints and quite frankly do not care... why? It is obvious... Stakeholders in the company are obviously disconnected and either are so far removed from caring about their customers OR they might care and understand the rub a little, but the decrease in cost (probably a 50% labor squeeze) is so appealing and can make himself look great etc... It is my hope that somebody wake up and collect some real data over time so that it shows how downhill the company has declined. The most sad outcome is bearing out, and that is that we as a society are so disconnected and this entire generation cannot understand what i am complaining about to begin with, begin their experience is what they know - this is unacceptable. Previous generations are still here and very much alive - we remember well how amazing customer service was and it is unfortunate that we took for granted the biggest differentiator with MOST businesses... The smart business leaders that have refused to sell out will be the long term winners. Then we can have a real discussion about profits and losses in real terms. Please thank the businesses who are offering great customer service - please refer to friends and colleagues. Please take a moment out to acknowledge those who have made your day justs a little better by creaating a real connection and experience. It matters hugelyt - especially in this HYPER SENSITIVE & Transparent worlde we call social media. We need to ask ourselves, why would we put up with less than incredible - fight back against the companies that are pulling all customer service and replacing it with Clara the chatbot - that often is unable to get anything right... UGH. Our time is being wasted while these companies have just sold your customer service overseas OR it is gone altogether. For the younger people, can you actually imagine a world where you were able to connect with trained customer service people at ALL times. They didnt hang up on you and they actually cared about creating relationships with their customers. I know it hard to imagine what never was... There are a few great companies that know how important this really is and I applaud their choice to not sell out - I pray they win in the end... Cheers!!!
SpeeDee Oil Change & Auto Service
6604 Folsom-Auburn Rd, Folsom, CA 95630, United States
Let me start by saying that I normally dont write reviews, and am not the type of person to make a stink about customer service; and I surely dont want to waste my time on the computer writing about crappy customer service. I have worked in retail management for many years and know what its like to experience an unhappy customer. I went to Speedee to get my Jeep smogged and it ended up not passing (I had a coupon for $34.99 smog check ). The tech told me that since it didnt pass he would give me half off my next test (which would make the re-test $17.49)- great service. I brought my other car back for an oil change the other day, great service. Today, my husband and I brought two cars (including the Jeep which needed re-testing) back to Speedee for smogs. The girl rings up my Nissan for $49.99 at which point I ask her why its that much since it says on a giant balloon thing outside that the price is $39.99. She didnt know. If youre going to advertise a sale, make sure your employees know. No big deal. Then she rings up the Jeep (which I was supposed to get half price- the guy told me- my fault for not getting it in writing). I tell her the tech said he would give me half price (the whole reason I went back there in the first place- without coupons they are expensive). She gets the manager who says that $30 IS half price. Since when is $30 half of $50? Basic arithmetic. I tell them first of all, Im supposed to be charged HALF PRICE- HALF OF WHAT I PAID LAST TIME. The manager says the guy that told me had no idea of how much I paid since I used a coupon, and that their re-tests are $30. First of all, half of 50 is 25, NOT 30, and second of all Im not paying 30 since I was told I would pay half.Long story short, the manager was not accommodating (although he liked to think he was by giving me $5 off of the $30 price, which it should have been to begin with since thats the ACTUAL half price). I didnt want to make to much of a stink, and I know that they dont want to lose money, but they shouldnt be telling paying customers things that arent true.Working as a manager myself, I ALWAYS made sure the customer was happy. Its not about the money, its about the PRINCIPLE. I dont care of its 5 cents for 500 dollars- you should pay what you are promised.Speedee lost two paying customers today thanks to sub-par customer service. We will not be going back there and will be spending our money elsewhere.What a joke. HONOR THE PRICE YOU PROMISE.