Top Van Rental Agency in Palmdale
Avis Car Rental
1342 E Palmdale Blvd, Palmdale, CA 93550, United States
This last experience was my very last time renting a vehicle with Avis. I booked my rental from Friday, July 14, 2023 until Monday, July 17, 2023 the rental car broke down and left me and my three daughters on the side of the highway for 2 hours until a tow truck arrived. After the first tow arrived he wasnt able to help because his company was contracted with Avis to move the car to a mechanic shop. So I had to wait an additional 45 minutes until the second tow truck arrived to tow truck truck to an assigned mechanic shop in Ontario, CA. I went to the Avis branch where I rented the car from to explain the situation that transpired and was told that I couldnt get a refund because the car broke down on Sunday and it was due on Monday at 8am anyway (how professional). I called the customer service number over five times only to get the run around while trying to get a refund due to the car breaking down on me. This wasnt my first bad experience with this company, but will be my last bad experience because Im taking my business elsewhere because the customer service is terrible.
Budget Car Rental
1342 E Palmdale Blvd, Palmdale, CA 93550, United States
My husband and I have been renting cars from Budget exclusively for about 2 years now. Every time we have paid with our debit card because we do not have credit cards and each time we pay an extra deposit because its our debit cards and we are fine with that. However this time we were in a bind and had to rent last minute, I prepaid for a 2 day rental with my debit card like usual and when my husband and I went to pick up the car at 6pm when he got home from work and all the other rental agencies were closed, we were told that because we did not have any major credit cards we would have to go through a credit check! We were denied our prepaid rental because of our credit report despite our rental history with this company.Then we were told we would have to call their corporate office to get our money refunded because they would see it as a last minute cancel. Obviously at this point I was really upset and called to speak to someone who instead of being comforting and understanding was rude and cold. I realize that I was pretty upset when I called but this manager had no tact or human interaction skills. He talked to me as if I was an idiot that didnt speak his language. On top of that we got a cancellation email that states they are charging us a $150 cancellation fee! Way to add insult to injury.After two years of rental history with this company I am going to make it my personal mission to make sure no one I know or come in contact rents from them ever again. They have no customer service skills and they clearly do not care about customer relationships. Im so disgusted by this place.
Enterprise Rent-A-Car
350 W Palmdale Blvd, Palmdale, CA 93551, United States
This place is inconsiderate, rude and sneaky! As we drove off with a Toyota RAV it had expired TAGS! They didn't clean the exterior nor the interior, the interior was full of dust particles carpets were dirty and blood stains on the top interior.Did they forget we're in a PANDEMIC!Due to this vehicle being dirty on the exterior we didn't notice the windshield was chipped until after we drove off and we cleaned the windshields with the wipers.The TAGS showed JUN 2020 and license plates WASHINGTON aren't we in JULY?We only took the vehicle because it was the only upgrade MATT stated was available. After arriving home my family suggested I call Enterprise. This location did not answer their phones, so I called the main customer service line. I spoke with a representative that also was unsuccessful reaching them through the phone. The representative instructed me to drive back to the Location and request the vehicle to be switched out, the representative herself stated they should of never given us a vehicle with EXPIRED TAGS!After taking the vehicle back I Notice all the customers that were getting into their rentals the cars had just been washed. I than pointed out to Matt if all these cars are washed why wasn't ours why did you give me and my family a dirty vehicle in the condition you did.He stated the TAGS are ok. After all he has the audacity to deny that the TAGS ARE not expired and than states oh it was my bad I didn't have them clean your vehicle, and I'll try check to see if we have anything else if not you have to take the downgrade.Really MATT! Can someone please tell me if TAGS show JUN 2020 they are not considered expired and you won't be pulled over, that's probable cause to pull you over! What is wrong with this representative?After doing a research of my own about enterprise I notice on their WEBSITE it shows they have a PLEDGE to have clean cars and sanitized and all touch points taken care of. If they have a pledge why did I use my products to clean the interior for the sake of mine and my families health?Enterprise don't promise a pledge to only get business, have your representatives that represent the company follow this pledge for not only your customers sake but our countries sake, and this is why the spread continues!YOU don't follow your own pledge of having your vehicles sanitized for the next customer very disappointing and false advertisement!!!!!!!!!!Yes, Matt eventually switched out our vehicle to a ROUGE NISSAN WHICH HAD BEEN THERE WHEN WE ARRIVED earlier in the day, why couldn't you save us BOTH the trouble and inconvenience?Thanks for the switch out but this inconvenience delayed our entire trip! I didn't drive off their property until almost NOON! And my vehicle is not yet packed!Be careful when renting from them folks!CHECK EVERYTHING!
U-Haul Neighborhood Dealer
5645 E Ave T, Palmdale, CA 93552, United States
Just rented out a truck with them. I had to go pull the truck out my self because the yard worker was nowhere in sight. Not only that but the inside of the truck had rotten fruit and left over vegetation. On top of that the form that I signed marked the gas tank close to 1/2 but in reality it was closer to 1/4. So when after my rental was over I try to ask for a price readjustment and the guy told me that he wished he could take my word for it, in another words he called me a lier. I even took pictures of the cluster with the miles and gas tank gauge showing before and after the rental but that wasnt enough. Dont come and rent here because they expect us to follow the rental regulations yet they wont believe the customer in return.
U-Haul Neighborhood Dealer
2550 E Palmdale Blvd, Palmdale, CA 93550, United States
I called them a few months ago cause another Uhaul location couldnt help me after they gave me an outta state trailer with seriously bald tires, as I was about to go out of state myself, (partially my fault for ALSO not inspecting them). The gentleman here, about to close, on a Sunday, insisted on going to another Uhaul location, in another town, to pick up the new right sized tires, and returned to install them. My hats off to them for caring about safety 1st, and going above and beyond!!!
U-Haul Neighborhood Dealer
860 W Palmdale Blvd, Palmdale, CA 93550, United States
Great customer service, very friendly personnel. They call me the day I was picking up my rental trailer and installed in my hitch.
U-Haul Neighborhood Dealer
468 W Palmdale Blvd, Palmdale, CA 93551, United States
The person that is normally handling U-Haul trucks wasnt working for a week so they had somebody who runs the gas station doing the truck and didnt want to do it because he said hes not getting paid to do it.bad! Slooooowwww
U-Haul Neighborhood Dealer
16921 E Ave O, Palmdale, CA 93591, United States
First of all I had to wait for the truck because they only had one at the time of rental and then they wanted me to bring it back even though I rented it for one-way and I was charged for the extra miles and other unnecessary charges!,signed an unhappy customer ?
U-Haul Neighborhood Dealer
38241 6th St E Ste D, Palmdale, CA 93550, United States
BAD, BAD, BAD. NEVER COME BACK HERE!!!We are still here after 3 hours of waiting to get the contract for a truck because the employee is waiting for the final amount on my credit card what is still processing of the payment but how? If we havent use it yet!Guess what? HE COUDNT EVEN HELP USWE ARE LOOKING FOR ANOTHER U HAUL LOCATION.DO NOT GOING TO 6TH STREET LOCATION, TERRIBLE SERVICE!!!
U-Haul Moving & Storage at Palmdale Rd
14598 Palmdale Rd, Victorville, CA 92392, United States
After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.