Top Van Rental Agency in San Bernardino
Enterprise Rent-A-Car
229 S E St, San Bernardino, CA 92401, United States
If I could do a negative score I definitely would. Do not rent from this place. My son came there to rent a car thru his insurance while his car was in the shop. The staff left for the day with my son and his brother (including his brothers car) inside and locked the gates. I called customer service and couldnt reach anyone due to them being closed as a whole company. I called the roadside assistance number and explained what was going on and they stated they couldnt reach anyone and advised us to call the police to get them out. We called the police twice and were told they would be there when they could because they were dealing with life and death situations. I called an enterprise car sales office that was still open and was told they dont have any numbers either to call someone to get the gate open and was told to call the police. They jumped the fence when their dad got there and left my other sons car in the lot. When I returned this morning to let them know I was upset because of what happened last night the manager Jessica and staff were combative stating they left after 6 pm and no one was there. I kept trying to explain that they were and had picture to prove it. My son told them to pull the cameras and at that point I was told they were refusing to rent to my son and leave. I drove to another location and was told that the account was blocked and couldnt rent from enterprise. I asked for the regional manager number and was told to call 800 rent a car and if the complaint was warranted they would escalate it up but wouldnt give me any other numbers. I have filed a complaint and now am waiting for Joel Lujan the Regional manager or Shawn Twyman the Regional VP to contact me. I was told I would get a call within 48 hours, but that the email sent to them they would receive immediatly, so if they are checking their email I might get a call sooner. Horrible customer service at this location!!! Do not rent from this location unless you want to risk getting locked in with no one to contact. Im disappointed that the customer service line doesnt even have a call center to answer after hours to help with off situations like this.
United Access (formerly Ability Center)
711 S Allen St, San Bernardino, CA 92408, United States
The Ability Center is a excellent place to buy Vans in any type of conversion that you may need for your disability. I actually rented of minivan for my son and we got to go to the Lakers game. This was a great experience. I figured it would be nice to try running something to see how easy or complicated it could be and it all worked out because this is exactly what I am looking for.Its better to go and get your information prior to making a large purchase like that and this is the place to go. The people that work there are very helpful and they do not mind going out of their way to assist you. I will continue to use this place to renting a vehicle until I can afford to purchase
U-Haul Neighborhood Dealer
1976 N E St, San Bernardino, CA 92405, United States
The 99 cent store is where I went and the food is stale and old over priced careful with the meat items theyre questionable and made me sick nothing personal but these people dont care about us they just want to make money off of us I bet they wouldnt eat their own merchandise.
U-Haul Moving & Storage of Tippecanoe
1198 E Baseline St, San Bernardino, CA 92410, United States
I will update my review if I get resolution. We are moving across the country and I booked moving pods to be delivered and picked up from uhaul. Got the confirmation they would be delivered, and the phone call to meet during the scheduled window. No problem. Our window is very tight, we only had 3 days to pack the boxes so they could be picked up and moved by uhaul to the east coast on time for our move-in date. So, the day they were supposed to be delivered, they called and canceled because the driver called in. Apparently they only have one driver. They rescheduled for the following day, and what could we do besides say yes? So here we are on day 2, they promised us we would be first on the driver route and the scheduled window is 11:30-2. It is now 4:00 pm, still no pods delivered, & no one can tell me where the driver is or give me an update. We now have 1 day left (tomorrow) to fully pack 3 pods before our pick up date, assuming the pods still get delivered tonight. If not? I guess we're completely SOL because if they pick up next week, we will be sitting in an empty house in Pennsylvania for a week. With our 2 year old and 8 year old. And all of the random help we've scheduled for the last two days has just been lost. It's been a complete disaster so far and I don't know how it will resolve yet. I know things come up and emergencies happen, but with a business like this, how they resolve issues that come up is extremely important, so that remains to be seen. Hopefully the outcome will be good.
U-Haul Moving & Storage of Downtown San Bernardino
110 S D St, San Bernardino, CA 92401, United States
Everything with my truck rental went fine. Its what happened afterwards that leads me to write this review. My card number was charged with my rental, they also used my card to charge someone elses rental. After two dead end phone calls to this location I called corporate uhaul customer service. That customer service rep confirmed for me that my card was used on another contract number, and that persons contract already had a card number associated with it but somehow my card became the second card on file for that contract, and lucky me, my card was the one charged. She assured me she had spoken to the GM of that location (while I was on hold) and that he would look into it and call me back himself. After two business days of hearing nothing, I went to the location myself to confront the issue. I was told that sometimes there are glitches and the GM wasnt currently there. All my information was taken and I was assured it would be passed on to the GM and I would receive a call. It has been another 2 business days so as you can tell I am not pleased. I had to claim a fraudulent charge with my bank and cancel my card in order to get my money back even though Uhaul CONFIRMED the charge was not mine. Now I get weeks of fun dealing with the fact I have to update all other payments with a new card number that I have to wait a week to receive because of the fact this happened while I was in the middle of changing addresses. Very displeased to be treated like this when I am a repeat Uhaul customer (I move nearly every year for the past 13 years). I did everything in my power to chase this down and be patient and I was met with no consideration or care.
U-Haul Neighborhood Dealer
25330 3rd St, San Bernardino, CA 92410, United States
THIS PLACE IS NO LONGER OPEN 24 HOURS......
Penske Truck Rental
3969 N Sierra Way, San Bernardino, CA 92404, United States
Flat tire within five miles
Top other services in San Bernardino:
Moss Bros. Chrysler Dodge Jeep RAM San Bernardino
1100 S E St, San Bernardino, CA 92408, United States
The only way my experience could be worse is if they lost or wrecked my truck, but maybe that would have been better. Sitting here in the collision center lobby right now. Vanessa called me around 11am and asked what time I could come in. I responded 2 or 3 hours. She said perfect. I walked in at 1pm and they think she just left for lunch and might not be back until 2pm. Moss Bros had my work truck for 5 months. 1 month in service department rebuilding my transmission and a couple other things covered under the warranty. (40k mile truck). Then moved to collision center to replace a door that was damaged when someone broke into my truck and some additional dings that I wanted fixed while in the shop. 4 months later, they decided to close their riverside collision center and moved my truck to San Bernardino. A week later I get a call that it's ready. I scheduled an appointment with Vanessa to pick up. After I got in, and waited about 1/2 hour, she started putting together the paperwork. Another 1/2 hour later I was able to pay and get my keys. I got on the freeway and the check engine light came after a few minutes, so I took it straight back to Moss Bro riverside. They were unwilling to look at it on the spot even though they had my truck for 5 months. The next day I picked it up again and that afternoon I found out that my automatic door opener was not working. I took it back to get it fixed. They got it fixed in a couple hours and I picked it up again. The following weekend, I took a road trip for Labor Day to Arizona. While driving through the rain, the door appeared to be leaking on my passenger. The door they replaced. When we got to AZ, I went to passenger side to take a look and noticed a missing screw or the window trim. Unrelated to the leak, but close by. I also noticed that my door panel was not repaired. For some reason dodge uses plastic screws to hold the door panel and it broke a couple years ago. It was in my repair list when I dropped off the truck 5 months ago, but I guess they didn't have time to get to it. When I went to get gas, I also noticed that the plastic piece that hold the gas cap to the door wasnt attached. Anywhere I attach it, it just falls off. Hopefully they'll fix it now. I'm also eager to see if they can figure out where that extra screw goes. I found a screw in the back seat. Came out of something but I guess they thought it's not important enough to put back. Funny side story, during the 4 month repair process, the “dealership” ordered the wrong color door and the wrong tail light, delaying the repairs. I would have thought dealer would know their own cars. But what do I know.Update. One month later. Sitting here again to pick up my truck. I called on Monday to check the status and found out that Vanessa no longer works here and no one apparently knew that my truck was still here. I'm hoping they fixed the leaky door. Funny story, they replaced the door and then it leaked water and then they wanted to put another claim on my insurance for the leaky door. A problem they created. Hahaha. These kids. Door panel is still broken. It was on my initial request to fix 7 months ago. Asked again a month ago when I dropped it off for the leaky door. Everyone just passing the buck. No one knows what's going on.
Hertz Car Rental - San Bernardino - Camino Real...
1352 Camino Real Suite 100, San Bernardino, CA 92408, United States
This place has changed. I've been doing business at this location for 5 years. The old branch manager was great! I always felt taken care of and I was always treat fairly. The newest branch manager is completely incompetent, unfair, argumentative, and unreasonable.It's unfortunate but the folks here at this location have a distorted view the good people of San Bernardino and they feel like they have to be extremely hard-nosed to deal with the “type” of people in this community. One of the employees said that customers service is different in San Bernardino, like the people here are less than human or something.Anyway, I'm never doing business here again. They make up rules and are not willing to abide by their own written policies. They simply can't be trusted. Over spent at least $100,000 with hertz over the last 10 years and I never experienced anything like this. I wonder if it would have been different if I booked under my presidents circle account. So to make a long story short I arrived 45 minutes after my reservation time and the attendant said that there is a 30 minute grace period (I never heard of such a policy). I showed them the documented hertz policy that said there is an hour grace period and she looked confused and still argued they the grace period is 30 minute. At the end of the day the car I reserved was rented out already and I was going to have to pay more for the car that was available. I was there well within the documented grace period. I've never experienced anything think this at a hertz location. I asked to speak to the manager and she said that they was no supervisor on site. She was caught in a lie when the assistant manager walked in a few minutes later. He had been there the whole time. In fact I saw him when I walked in. The lack of integrity runs through everyone I encounter at this location. I was very disappointed.At the end of the day the other option was $40 more that the original price. Not a big deal, but my concern is integrity and abiding buy printed policies that the company shares. I highly recommend avoiding this place if at all possible.