Top Van Rental Agency in Santa Maria
Avis Car Rental
3249 Skyway Dr, Santa Maria, CA 93455, United States
Terrible Service! I reserved a full size Chrysler 300 months ago to travel to LAX. Three people, overseas for three weeks. I needed the luggage space. I called the day before to first make sure they were going to be open and had my reservation. Yes open until 4:00pm. Good, they have a habit of closing before a reservation time as agreed to during the reservation process with you company. I arrived in time to pick up my rental and they didn't have the size car to fit my luggage. Recall 3 big suitcases? The option was a Mustang or a Camaro. Each has a trunk that would fit one suitcase, Maybe! He did come out while I was looking at the Two. The other option was a bit larger, but cramped on our trip. He said the car he rented us was out of service, but it was ok. It was dirty and only had a 1/4 tank of fuel. I called your customer service to ask what to do and it took three people, the first agent, then her supervisor, then another agent to get one problem addressed. So I filled up the car, $78, and needed to send photos and explain again for the fort time about just the fuel issue. Let alone the uncontrolled reservation system. The thing that really pisses me off is the totally Un-sympathetic conversations ant the total lack of ownership your company placed upon me, the innocent customer. The Franchisee needs to have his chain yanked and brought into line. He's the same person who has the Budget Franchise. Piss poor customer service on both your company and his Franchise.
Enterprise Truck Rental
2691 Santa Maria Way, Santa Maria, CA 93455, United States
Two excellent experiences with staff at the Santa Maria offices of Enterprise Truck Rental over the past couple months. I found it most refreshing to be treated like valued customer rather than like a middle-aged, 5-foot/2-inch tall female customer renting a 24-foot stakebed with Tommy rail gate lift... No questions, no trying to talk me into a smaller vehicle, no unsolicited advice. Enterprise staff gave me succinct instructions as to the lift mechanism, handed me the keys and I was off. 2 minutes later my female co-worker and I decided that we gotta get us one of these! Awesome truck, comfortable and fun to drive with a killer lift! My 85-year old mom rented the high-roof cargo van last month. Enterprise conducted business with her as if she were a 45-year old male contractor who rented from them regularly ... all straight-forward business with apt respect. Have rented several box trucks from other local agencies in the past. I would no longer consider renting from anyone other han Enterprise! Great prices, great vehicles, great service!
Budget Car & Truck Rental
1730 S Broadway, Santa Maria, CA 93454, United States
My wife and I have rented from Budget for out of area business trips, out of area faith-based trips, out of area vacations, out of area medical appointments, out of area weddings and more since way back when we were 25 years old till now. We are now approaching 60. We feel the most comfortable renting from Brian and Carols location because we feel we at least have face recognition dealing with real people who know us instead of totally new faces each time we step through the doors, as with other locations. The only area for improvement [seems to be the same elsewhere too] is having consistently clean front windshields before I drive off. So often either interior or exterior windshields are missed. I plan in advance to clean front windshields myself so there are no surprises driving into hazy glare when I begin driving. Is nice when Im surprised and do not have to do so. Otherwise never had a serious problem here. Cant say the same elsewhere. There have been serious issues elsewhere. Peace of mind here.
Enterprise Rent-A-Car
1738 S Broadway, Santa Maria, CA 93454, United States
There is a reason this location received an F with the Better Business Bureau®. This one star is being quite generous!Friday I rented a car. It was dirty, very dirty. I was in a hurry so I just turned the windshield wipers on and squirted it so I could at least see a little better as I drove off. Already unhappy with them not keeping their word with the rate they quoted me the week before when I made the reservation. (Liars)Monday, 10/15/2018, when I returned the vehicle, I was pretty set on this being my last time renting from this location. As I was awaiting my ride back, assistant manager Peter asked if I was satisfied. I told the truth, he asked to speak to me outside. I did. He thanked me for honesty and offered a daily flat rate somewhat comparable to the location I previously rented from regularly. His goal, as stated, was to keep me as a lifetime customer... We booked the reservation for 8 am that Friday, 10/19/2018 and I told him I would continue booking from them.Thursday,10/18/2018, evening, around 6:40 pm (after hours) I got a call from Peter. He was very apologetic and said he could not honor the reservation or the rate he gave me and was disciplined by his area manager, David Wheeler, as a result. To make things worse, he said not only could he not honor the discount, he was not able to honor the rental at all, not even at market rate.I asked why. He said because his manager insisted I used a debit card when renting the car. Confused, I asked him to explain, I used a credit card. He said David Wheeler insisted it was a debit card and that I was not able to produce proof of residence to rent from that facility, which is a requirement when renting with a debit card. Again, I explained it was not a debit card. I only use credit. That was a master card credit card. He said he tried to explain the same, as that is what his understanding was as well...I told him how upset and disappointed I was because I had an 8 am reservation, 9 and 11 am appointments and they just called me after hours, the night before to drop this bomb on me. I asked why they didnt notify me earlier? Why the night before when there is not much I can do about it? It would have been easier for me to have rented from another location in another city had I been advised of this situation earlier that day or even days prior. So now I was stuck.Peter apologized again, and said he tried to explain how I had just survived a pretty traumatic incident making me have to flee my home, thus the reason I was there in the first place. I should not have had to provide any proof of local residency because I rented from a credit card. The rate he quoted was higher, but comparable to what I paid at the previous Enterprise (which is also within their same region by the way) for the purpose of keeping me as a customer, and Dave Wheeler chose to take disciplinary action against him and leaving him with the task of bring the one to break the news to me.I have to say, they totally have things super backwards...The rates being as high as they are, one would think they would be a little more on top of their game.One thing I can say about Peter is that at least he had the balls enough to be straight up with me about what happened. The lady manager I interacted with my first time, the week prior, gave me a rate, and when I came to pick up the car, she totally flipped it on me and made it appear as if it never happened. I felt like I was in a twilight zone. She said that rate was too low. But that is what you said you would do, I argued from her lips to Gods ears.Look, make sure you get whatever they say in writing, or record it or something. These people cant be trusted. I have been a faithful customer and invested thousands of dollars in car rentals with this company for this to happen... One companys trashed customer is anothers treasure! I look forward to taking my business else where! No more Enterprise for me. At least not this location.
Budget Truck Rental
1730 S Broadway, Santa Maria, CA 93454, United States
When will corporate do something about Budget in Santa Maria? The broadway office was unavailable during its opening operating hour. This is an apparent trend with this office. Customer service stated wait two more minutes as the agent gets their late, the time was already 745 AM and they did not want to transfer the request to the Santa Maria airport terminal (SMX) office because it was too much work for him. Wife had to speak to a supervisor to make a change.When my wife finally gets to the SMX office they don't have any vehicles with gps and all their units were broken. To slap insult to injury they recommended going back to the broadway office to get a working unit rather than reimburse the additional cost. The counter agent said to either take the broken unit, get a new one from broadway office, or call to get reimbursed because they can't reimburse from their end. Who does this to their customers? Avoid Budget Car Rental services at all cost!
Student Transportation-America
1331 Jason Way, Santa Maria, CA 93455, United States
Bus 8441 the back was so dirty you could not see the brake light or blinkers
Penske Truck Rental
904 Betteravia Rd, Santa Maria, CA 93455, United States
This review is for Manager Nicholas Clark. My company had an issue with our account being on hold. I went through several penske districts and higher ups nationwide and begged that they hear me out regarding a mistake that occurred within Penskes system, all of the other reps I spoke to gave me the quick heartless and carless we cant help you robot like treatment and passed me on to a corporate email, that never replied dating back moths. After speaking to over 20 different Penske reps Nicholas stood by me as a client and followed through despite higher ups maybe advising him not to talk to me and to not look deeper into the situation. As a client you want to be heard when mistakes happen and supported. Nicholas deserves a raise and a promotion for doing what he did and being patient enough to hear and understand my concern. I cant say Im fully happy with my status as a customer because of the hoops I had to jump through to find someone caring enough like Nicholas. Thank you Nicholas.
U-Haul Neighborhood Dealer
545 Betteravia Rd, Santa Maria, CA 93455, United States
This location saved me! Truly thankful!!! I made a reservation with Budget off of Broadway for a truck rental, when I showed up they said they had called me that morning (which they didnt, no missed call or voice-mail) to let me know they were trying to find a truck for me in LA and if I can pick it up tomorrow. They also had the wrong pick up time listed. I couldnt wait because thats the point of a reservation, to move when everything is scheduled so I had to scramble to find a truck. The lady was not helpful at all. I will never use Budget again, I cant understand how that location is still open. U-Haul however will continue to get my business. The truck runs great, plus its over $150 cheaper. Thank you again!
U-Haul Moving & Storage of Santa Maria
2875 Santa Maria Way, Santa Maria, CA 93455, United States
UPDATE: JANUARY 2024There are a lot of drug addicts that come and go into the storage units and hang out in the bathroom or right outside of it. The automatic door lets anyone inside, please be careful choosing to store your things here. Very grateful that I am no longer needing to utilize this storage service at this location.ONE YEAR PRIOR:My experience has up until today has been well. I was not informed about the new entrance nor key card I was supposed to have. I went through the back as I have done since renting this storage. I found something had leaked into my unit, I called several- several times and never reached the desk. I flagged down an IT guy who helped me by calling the office. The guy who came to help was extremely friendly and kind. I started to leave and realized I had forgot to unload quite a bit of things. So I drove around and asked how do I get back in because the door I normally use won't open from the outside now. I'm abruptly told you need a card and to use the entrance, I responded I was never informed about this change and proceeded to get a card. I'm given a card, So I'm driving once again to the new entrance only to find my card does not work. I try calling again several times, cannot reach the desk the call buttons on the card keypad don't work so I walk around this construction fencing back inside wait in line and tell them my card does not work. The blonde girl with the double nose piercing and floral tattoo, sighs and says let me try it- in a way that implied I must have done it wrong. Well it doesn't work for her either, she try's another card, same thing. She tries her card it works, I ask her can I just set up a pin? We set up a pin same thing, not working. She mentions her manager is not there, and tells me to come back tomorrow. I work 6 days straight every other week varying shifts of either opening/mid/closing. I've been up since 4:25 am and do not have any other days to come back until the following week. I tell her this, she couldn't care less. I ask could you use your card so I can access the door? She said how long will it take. I almost lost it, I work customer service myself and could never treat a customer this way. I told her I just need to grab my dolly out of my storage unit and take it to my car to load it up and go in. She GRUDGINGLY grabbed her keys and followed me to the new entrance. Once there she opened the door and when I came back she was gone, I had to prop my dolly inside the automatic doors and carry my things by hand to the inside set them down and then reload it on my dolly I used to block the door with before being able to take to my unit. The service from this day and your employee are shocking. I will be calling Walt or whoever their manager is tomorrow. Thank you to the two guys that helped me. I want to say Frank? And the IT guy as well. I genuinely appreciate you. I also want to add that I absolutely have had bad days in customer service, but I always take care of my customers even the disgruntled ones. I go out of my way to give great service and I hope this feed back helps you deep dive into some of your employees and how they represent your business.
U-Haul Neighborhood Dealer
111 E Donovan Rd, Santa Maria, CA 93454, United States
The owner was really nice and helpful during the process of returning my truck . I got confirmation of my return by email within 20 minutes .