Top Van Rental Agency in Santa Monica
Enterprise Rent-A-Car
8583 Santa Monica Blvd, West Hollywood, CA 90069, United States
Overall I was satisfied with my experience. The young lady who signed me out was very friendly and helpful. The car was nice, clean, decent size, and in good shape.However, I do have a few complaints.I changed my original pick up date but when I called to confirm a pick up, the main res. # had no record of my change. When I texted the gentleman who picked me up ( I believe he was the branch manager) to ask a parking ordinance question, he never replied.I was not happy with the GM entertainment/info. system in the car. It kept making beeping noises, not sure why. It wouldnt charge my phone. the display kept showing all kinds of odd messages on it about music, and after about an hour, the XM/Sirius satellite stopped playing.I was fine with that last thing as I didnt ask for that service if it was extra money, but it was odd that it played then stopped. And I couldnt get reception for the excellent LA public radio station I always like to listen to in LA, KCRW-FM.I was also under the impression I wasnt getting charged for the day I had to pick up the car. I didnt need the car until Labor Day, 9/5, but because the branch was closed that day for the holiday (I do NOT begrudge people getting a holiday off, especially Labor Day), I had to get the car the day before, on Sunday, 9/4.I never even used the vehicle that day except to drive from the Enterprise office to the hotel I was staying at, where I had to pay $40 to park the car overnight as there is no street parking near where I stayed except for residents with permits. Basically the car cost me an extra $75 for a day I didnt even want or need it (extra days rental plus hotel parking).When I called Enterprise to inquire about this when I saw the extra days charge on my bill, I was told someone would look into it and call me back. Well its now two weeks later and no call back from anyone.I was planning on not reviewing Enterprise because I didnt want to say anything bad about the company, but now that Ive gotten two emails asking me to do so, I figured I would take the time and write my review.Thank you.
Trailer Rental at U-Haul
1747 Lincoln Blvd, Santa Monica, CA 90404, United States
Awesome Human Customer Service from rental to return!!!!TY
U-Haul of Santa Monica
1747 Lincoln Blvd, Santa Monica, CA 90404, United States
I had a pretty horrible experience with this location. Firstly, there was some good to be had with the company itself. The truck was almost new and therefore in good condition. After the use of the truck, I had a billing issue which took a few calls to customer service; all of those people were enthusiastic, helpful and polite. Return to a local drop off spot was super easy and staffed by a nice guy. I kept my part of the deal with gas, etc., so no unexpected charges afterwards.But my experience at this location was enormously off-putting. The man who assumed responsibility for helping me was enormously rude. Im waiting to speak to someone at a desk when I hear this guy standing 20 feet behind me ask what do you need? There were no lights on this day because of an electrical blackout on the block, so I couldnt see his eyes. Given that I was next to another person waiting and that he did not address anyone (sir, maam, or even a hey, you), I asked to whom he was speaking. He tells me, and this is word for word, Im talking to you. Come here. If Im going to talk to you I need you here, not standing over there. This in the most arrogant tone imaginable. I felt like I was getting stopped by the police. Unbelievable.Sadly, I had to deal with this member of societys finest through the whole process, trying my best to suppress my anger. To top it off, he shorted me on the moving blankets I had reserved and paid for, the charges of which customer service took care of with no hassle.To top it off, they have employees that smoke on a bench next to the entrance door. This in Santa Monica, CA where it is illegal to smoke on a public sidewalk anywhere near a business. I literally had walk through cigarette smoke to enter the business.Next time, Im biting the bullet and paying the extra money for Penske.
GTS Charter
1112 Montana Ave, Santa Monica, CA 90403, United States
God awful. One star, because you cant leave zero.When I ran the scenarios through my mind of what could possibly go wrong on our wedding day, terrible shuttle service wasnt even on the nightmare list.GTS Charter so completely dropped the ball, as to foul up our entire day.At the hotels picking up guests, drivers did not properly post signs of what event they were driving for, so guests from some other wedding BUMPED OURS. For a wedding up on mountain roads, this amounted to 45 mins of lost time while we waited for our ceremony readers to arrive.Once we got the wedding going, about an hour behind schedule, one would think we were safe from any more GTS letdowns. Not so.On the return route from the venue to the hotels, their drivers didnt know which hotels they were supposed to stop at. Even better, their “knowledgeable drivers and experienced staff” didn't have directions or GPS devices. They ASKED TO BORROW OUR GUESTS PHONES TO MAKE IT BACK TO THE HOTEL. You can't make this up. This wasn't one bad driver, however. We heard horror stories from family and friends the next day that this happened on three different shuttles. The epitome of unprofessional. Lastly, at the end of the night they miscommunicated with venue staff, and left 10 of our guests alone…in an unlit dirt parking lot in Malibu. Just really impressively bad stuff. Fine and responsive customer service over the phone leading up to our event, but man...what a day. GTS Charter wasn't even the bargain basement option! They refunded us a percentage of their fee, but I'd have paid double to insure that our wedding went the way we had planned.
Top other services in Santa Monica:
Isaac Bridgewater - State Farm Insurance Agent
1731 Berkeley St Ste 2, Santa Monica, CA 90404, United States
Thank you Christina Clark and Isaac Bridgewater you guys are AMAZING!!i was approach by Christina a former colleague mine and I was educated about what State Farm can do for us, i was surprised to hear and know that they are more than the funny commercial i see on tv about jake from state farm. Knowing how trustworthy and passionate Christina is on helping others to better themselves and there life, she went above and beyond to explain to me what product and service can we take advantage for our future, i was in awed with the value of doing business with them. after my conversation Christina, she connected me with Isaac, ( we cant forget about Isaac ). he took it a step further and broke it down to us like the letters of the alphabet. detail after details after details and after that he painted us a great picture like the Monalisa on how we can incorporate the tailored product not just toward financial situation but our overall lifestyle.as a potential customer, they took the time to know my want, Interstress and needs. thank you Christina and Isaac for the no obligation, time well spent meeting with me and were looking forward to having a great future with you and State Farm
Scott Price - Compass Real Estate
2115 Main St, Santa Monica, CA 90405, United States
I cant recommend Scott Price highly enough, and here is why: After living in a condo in Downtown Los Angeles since 2008, I decided it was time for a bit of normalcy and quiet for my personal sanity during COVID 2020, and a plot of land I could call my own (and dig my toes in some green grass in a yard). I decided to move to somewhere in the middle of the city (Miracle Mile, Hancock Park, West Adams, etc.). I had always wanted a yard, a BBQ island, and potentially a jacuzzi of my own. I think it was when the Lakers won in 2020 (I was there in the crowds in 09 and 10, and it wasnt so rowdy), and then when the Dodgers won (by the Grace of Gibson) that I knew I had to GTFO DTLA.I have to admit, it was rough to start when I started to look for homes in July. The market in Mid City Los Angeles is competitive to be polite and downright vicious at the minimum. Homes in Q4 of 2020 amid the pandemic were being listed and sold within 2-3 days in the hot markets of West Adams, Bevererlywod, La Cienega Heights, Picfair Village, Faircraft heights, Carthay Square, Miracle Mile, Mid-Wilshire, Dockweiler, Wilshire Park, and Hancock Park.Your real estate agent SHOULD be like your hair-stylist, private banker, club promoter, or wealth manager. A good working relationship is a must and will pay long term dividends.Many of them werent great communicators, decent at sales, but incredibly bad on the tactics of buying a house and how to assess intangibles that were a win-win situation for the agent and me. A lot of them tried to push me to buy the first home I saw. Dont skimp or think the RedFin discount will help-- it wont. Dont try to split the commission 50/50 with your sister, mom, brother, or in-laws say its an easy way to save. It wont be, especially for an ultra-competitive market. You will lose long-term because unless those people have sold for years, they will not know how to assess correctly, and that will hurt you with maintenance and other surprise costs in the future.After I turned to Yelp, and I called 3 of the top agents in the area. Scott Price stood out because someone else I respected very much as a former colleague had given glowing reviews. He did not disappoint. Hes an amazing communicator and is the opposite of lazy. He is a real estate expert and a total geek about home construction. He can talk your ear off with details about roofs or foundations. I now can eyeball whether a neighborhood or home will likely have residents who will make the homes value go up or down. I can tell this from the sidewalk to the little detail about chimneys, the windows, the lawn, cars, parking situation, the business surrounding it, trees, and the windows conditions. I can now mentally estimate the cost of structural repairs, future maintenance costs, and whether some renovation is possible. Ive learned to ask the right questions, and my eye for real estate assessment has grown without the price of a costly mistake. I also know how to tell real original vintage Spanish tiles on a roof and how they were made (ask him). We looked at over 7 homes in person, and he taught me how to even skip this step. I almost purchased a home over 200k over what I wanted to buy. Still, he made sure I drove around the block, and we found an auto-body shop less than 100 feet away from the backyard and the master bedroom.Scott is the ultimate teacher and guru. He is an everlasting professional who owns multiple properties of his own. He can tell you with a glance whether something is up to code and ball-park how much it will cost to maintain. Dont skimp on your first house purchase. It is a significant investment. If you value your time and want to increase your own capabilities, you can do no better than Scott Price. Real estate is a long term commitment, and Scott is a long-term thinker and a person you want on your side. Dont skimp on one of the more critical decisions in your life and go with Scott Price.
Dave Rosenberg - State Farm Insurance Agent
1205 Wilshire Blvd, Santa Monica, CA 90403, United States
I worked with Nancy Cule at State Farm, 1205 Wilshire Blvd., Santa Monica,CA over the last several days. It was an urgent and important situation. She handled all concerns immediately and thoroughly. With each of her email replies to my questions and concerns, I was increasingly grateful that she was handling this matter. I was about to ask her if she was the Office Manager or if not, that she should be. However, in her last email I noticed that she is the Office Manager. Well-deserved! Often customer service people are too rushed to provide complete information, causing multiple emails. Ms. Cule took the time to be thorough in her replies. The result was that we both saved time, I knew I was working with a person who has integrity and respected her communication with me. I am sure that she provides the same to all her clients! It is a pleasure and reassuring to work with such a person.
Image Locations, Inc.
9663 Santa Monica Blvd #842, Beverly Hills, CA 90210, United States
If youre a producer/filmmaker, THIS is the place for you. Their librarys enormous and super diverse. But the game changer is the agents knowledge of the industry. They steer you around every potential stumbling point, every potential permit issue, heck even which troublesome neighbors to look out for! I cant even describe how much time & frustration they save me every time -- Im always learning from them too. And because its Hollywood things *do* go sideways when you least expect it, but in my experience, the agents at Image are right there alongside you, creatively helping save the project. Dont hesitate. Theyre invaluable.
AVA Hollywood at La Pietra Place
6677 Santa Monica Blvd, Los Angeles, CA 90038, United States
I'm a current tenant and it pains me to write this review because when I first moved here I loved the building and its amenities but that's all you will get with this place. Purely aesthetics.STAFF:Tenant service is not a priority here, everything is automated or through apps. No one is ever in the office, if they are they're sitting in the back room and you have to wait 20 minutes before someone notices you on the camera in the lobby. They're nice people and I'm sure they mean well but their system is inefficient. Bri and Amy are the only ones who've shown some kind of empathy and assistance, for that I am grateful. The maintenance deserves raises for the filth they put up with the residents. Mail theft is a constant factor, the staff deflects all responsibility when it comes to tenant affairs in dealing with things of this nature. They'll just repeat their policy to you and tell you to file a police report which ultimately will go nowhere. Sure you'll get an email about Food truck Thursday but if someone in the building likely stole your dog food or the shoes you really wanted to wear that night, no further action is taken by the building. Not even an a courtesy email. Building security is laughable, at 3am there was a homeless person in the garbage room I had to scare away with a bat, apparently he's a regular and snuck in a few times before.RESIDENTS:Like a Dr. Seuss novel, some are nice, some are rude, some are just flat out gross with their disregard for sharing space. People throw trash off their balconies, allow their pets to pee in frequented areas like elevator entrances or the actual elevator without cleaning it.BILLING: (personal experience)We have been here since September 2022 and was late on rent ONE time in OCT and paid both OCT and NOV rent with no fees, no penalties, no court notices. At the end of Feb 2023, a bunch of dead gnats kept falling from under the base boards at which that point we requested to switch units. Also, my sister had been in a life threatening car accident with her fiancé while also visiting his father on his death bed. My sister being distraught simply forgot to pay rent for March,Shortly after, we were claimed to have been served a 3 day notice on 3/10 which was never received by me, I only knew we were because we were served court papers for eviction not but two weeks later. Again, we paid the rent in full and they also added $800 in legal fees which could've been avoided by a simple email reminder for rent. This is a system in place that's very anti tenant and feels like a way to squeeze extra bits of money out of people who are late on rent. Why are we paying legal fees for the buildings extreme action that an email could resolve? When we asked billing their response was “ well the lease says rent is due on the 1st “. Rent is due on the 1st yes but living in LA we know how our lives can get away from us so if you don't get it by the 10 you threaten to evict?In MAY, we paid $1000 to transfer units which was promised to be waived considering the pest problem we had yet it wasn't. Paid a whole new deposit, paid one week of MAY's rent as well as JUNE.Upon waiting to get our deposit back from the previous unit, In July we got the notice, we were shocked to see they were trying to say we owe them even after keeping our deposit. $5000 to be exact. The ledger added over $1000 in utility charges from the beginning of the lease along with other extra add ons. I reviewed all charges and showed them their inconsistencies that they are in fact over charging us. No one has gotten back to us since.I paid July's rent for our new unit and tried to pay August's only to find out my account was locked. The building claims I have made no payment since I've been in this new unit which is absolutely insane considering I have bank statements of proof and has since filed another eviction requesting we move….This place will stress you out and not have a care in the world. I'm surprised a class action hasn't been filed yet, if there isn't one already..
Volvo Cars Santa Monica
1631 Santa Monica Blvd, Santa Monica, CA 90404, United States
I am originally from Alaska. I had leased a Volvo XC 60 from Volvo of Santa Monica in California as some of my family was in California and I was traveling back and forth between 2 places. The leasing process was fine. However, as things happened my family decided to move out and since I had to honor the lease and I liked the car I decided to buy the car from them. My plan was to buy it from them and drive it up to Seattle and get it shipped from there. I called them 1 week in advance from Alaska to confirm that Ill be coming to buy out my lease and told them my plan of driving up to Seattle and getting it shipped from there. I took days from work and everything was planned as well. I talked to 3 people there who work there and explained my situation, my plan and asked if there is anything that is needed or wrong with the plan. I also told there is no Sales tax in Alaska and if that is a problem. They all were like Oh no, no problem at all with the situation and that I should just come in and we'll be done within an hour and that all I needed was my driver's licenseSo I go there and all the pricing and all was done which took about 4 hours. Then they still were charging me sales tax as if car touches California roads there'll be sales tax or I get it shipped from their lot itself. This was news to me! I almost felt being black mailed into this deal at that point, after I had paid for the whole car in cash! I had been calling them for a week before talking to different people and why didn't they think of this then. Only explanation is that they were not listening at all and were focused on just making their sale. I was left stranded with no plans to stay in California, no hotel booking, no plan for flight back also my shipping was planned to be done from Seattle so I had no hotel stay in Seattle as well. It cost me hundreds of dollars for on the spot booking for hotel (about 350) plus Uber (40), overnight flight to Seattle (about 400 may be more), hotel stay in Seattle (200) and about 1500 dollars more shipping re-arrangement from LA.I understood it is California rule to get the car Shipped from the sales lot to avoid Sales tax however they could have told this to me on time so I prepared accordingly. Also as I was getting it shipped the shipping company told me they give bill of lading upon delivery of car in Anchorage and not at pick up which would have been a week after pick up. But Volvo was adamant for bill of lading at pick of Vehicle from their lot. Although I explained How does it matter if they get the Bill 1 week afterwards, but they were so adamant that I had to change shipping company again and pay new company 600 dollars more! This has been a nightmare to buy from them. Also upon coming here I learn that since I had already had lease on my name I could have driven to Seattle without buying the car and gotten it shipped and could have bought it from Volvo in Anchorage and escaped all that hassle. Why didn't they tell me about this option? They were so focused on getting their commission for the sale.This just doesn't end there. Since I had paid off the vehicle completely I should have the title on my name and I haven't received it yet. I have been calling their office for 2 weeks and not been helped at all. I have been trying to get hold of their Manager and even asked them to tell him to call back whenever he is here but they haven't. I do not know what to do. They are just greedy, non-helpful, sales group. They pretend to be helpful but once sale is made its no business of theirs at all. Volvo prides up on sales services and has this foreign tours for people to make it an experience. So far all I've had is just disappointment and pathetic service.Too bad Volvo and even worse Volvo of Santa Monica