Top Van Rental Agency in Victorville
Avis Car Rental
14850 La Paz Dr, Victorville, CA 92395, United States
Rented car in Victorville, CA (La Paz PL location). Car rental agents were very pleasant & courteous. Vehicle was clean & perfect for trip.However, below is an updated review.************This is an updated review that has been added to reflect the very poor reservation component (reservation customer service) & lack of disclosure, incompetence, and/orintentional omission by the Avis Reservation Agent as it relates to car rental reward miles for my airline loyalty program rewards. At the initial reservation period in March 2023, the Reservation Agent failed to disclose that my pick up location was not a participating location for airline reward miles eventhough I provided my airline loyalty number. It was not until I called 32 days after rental, (April 8, 2023), when rewards had not posted only to be placed on hold for nearly 20 mins, in addition to being hung up on by Agent, name Danny, and being told by a second agent after having to call back and told about Dannys notes and finding out that rewards miles for car rental would not be honored due to car pick up location not being a participating location for loyalty reward miles. Also, there was no information in my reservation info or on Avis website about non-participating Avis locations regarding loyalty reward miles. After all this, Avis still did not make or even attempt to try to accommodate this situation on my behalf as a customer. Overall and as a whole, as a car rental agency, this subpar agency has left a very long-lasting bad taste & forevermore untrusting car rental experience for me with them....
Budget Car Rental
14850 La Paz Dr, Victorville, CA 92395, United States
It was the worst experience I have ever had I gave her my bank card wish its also my credit card from the bank it has a visa logo on it for credit and debit she said That I needed a nother credit card I reserved the car thru the phone never mention that the card was no good they took the money right alway she said it was only a debit card but yet it had a visa logo will never go there to rent a car your staff needs to Educated on the difference cards from the bank sorry your staff is on Educated and you need to have a credit score of 650 like if your buying a house
Enterprise Rent-A-Car
14673 Civic Dr, Victorville, CA 92394, United States
I had one of the worst experiences at this Enterprise. It's a shame because I have been getting rental vehicles from Enterprise for almost 20 years and I have never experienced such terrible service. Unfortunately one evening driving on the freeway and piece of lumber fell off a truck and started rolling down the freeway. I tried to avoid it the best way possible but it ended up rolling right into the front passenger bumper. It damaged the corner of the driver side front number. I brought the vehicle back to the Enterprise and as soon as I told the assistant manager Tacora she immediately became aggressive with me as if I damaged her personal vehicle. She didn't even give me a chance to explain what happened. She immediately walked outside to view the damage. Tacora than walked back inside and with an attitude told me I would need to pay her the deductible now and if I did not I would be going to collections and would not be able to rent with Enterprise ever again. I was a little surprised at her demeanor and why the aggressiveness towards me especially when she had other customer's on the floor. I explained to Tacora that I did have my own personal insurance that would cover the rental and I was under the assumption that there was a process that needed to be followed if these certain situations came about. She repeated again that I would be going to collections. I immediately felt threatened and attacked and I had to sit down and gather myself. One of the other customers who was viewing Tacora's conduct said to me “I am so sorry how that lady treated you, but she was nice to me… I wonder why she did that?” Once the lobby was fairly empty I asked Tacora if I could speak with her again. I expressed that the way she talked to me was not called for. I am a customer and there is a way that she could of handled that situation better. Her customer service was very poor and instead of explaining the proper protocol she completely responded negatively as if I was not going to pay for the damages on the vehicle. I felt that she was being judge mental and I was being stereotyped. Her co-worker who I believe was new and possibly in training shook her head yes at my response to Tacora and even apologized for her assistant manager's behavior. I then spoke to the other assistant manager Stephen who was very professional he also apologized for Tacora's behavior and stated she may be having a bad day or it could possibly be a training issue. He explained that these situations do happen often as far as slight damages to the rental and that there is a protocol that the employees at enterprise follow. He took my accident claim and explained that someone would be in contact with me from the department at Enterprise who handles damage claims. I wish I would of dealt with Stephen initially. Tacora conduct was absolutely offensive and she needs training. There was no excuse for how she treated me I don't care how bad her day was. She is an assistant manager she is supposed to lead and be an example for the other employees and she failed. The only reason I gave 5 stars because this review will be going under Stephen's survey who is the other assistant manager who turned a negative experience into a positive. He is very well trained and knows how to provide excellent customer service. If I were to rate Tacora she wouldn't even get not 1 star! Tacora needs to take a couple of pointers from Stephen.
Budget Truck Rental
14211 Amargosa Rd, Victorville, CA 92392, United States
This was my first time using Budget Truck Rental. Before, I had always used Uhaul. I can definitely say that after my experience with budget, I will definitely use them again for my major transportation hauls.To begin with, the customer service provided by both the gentleman (I cant remember his name) and the woman there (last name started with an F? I think?) was outstanding. Professional, polite, and respectful. They definitely knew what they were doing.Second, the actual rental truck - I just recently moved over 1,800 miles and needed both a 16 truck and a tow dolly. Doing business with Uhaul in the past, I usually got the oldest highest mileage truck without any hesitation from the company - not with Budget. With Budget, the gentleman not only upgraded me for no additional charge to a tow trailer for the car I was towing, but he made sure I had the newest, nicest, lowest mileage truck for this trip, and sure enough, thats what I got - A 16 Ford E350 with only 900 miles or so.In conclusion, my experience renting with Budget was a great one. I definitely appreciate the professionalism and dedication from both the employees there. After renting with Budget, I dont think I can ever go back to any of the other competitors.
U-Haul Moving & Storage of Victorville
15811 Lorene Dr, Victorville, CA 92395, United States
I received a request to fill out a survey by email from the main office. However, I think the process is poorly designed because, as soon as I filled out the initial text area, the form was submitted before I could point out specific details. Thats why Im adding a review here.For the most part, the experience was good and the truck served its purpose. However, there are two items that I would like to highlight (and the reason for not giving out enough stars).1. The method to extract the truck key from the boxes is very archaic (padlocks with 4-digit keys that are probably old and rusty) since I spent... I dont know, 20-30 min trying to unlock it. The information and code from the app was right, but the device was simply very hard to unlock. Finally, a second employee, who arrived early, helped me unlatch it (before, a first employee told me that he didnt work in that area and just continue walking on his way to the workshop, apparently).2. The truck didnt have a ramp. Unfortunately, I realized it when I was already at home. I needed to move a refrigerator and the lack of a ramp was a factor that added a lot of difficulty and stress.Other than that, the rest of the trip was positive.
U-Haul Neighborhood Dealer
14365 Palmdale Rd, Victorville, CA 92392, United States
SloooOOOOOWWWWWWW!Second time and same result! Waiting 1 hr to be seen this time! Made a reservation, they didnt open till 9:50. This is why i only use this place as a last resort. While they are friendly that doesnt excuse the wait times.
U-Haul Moving & Storage at Palmdale Rd
14598 Palmdale Rd, Victorville, CA 92392, United States
After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.
U-Haul Neighborhood Dealer
11622 Amargosa Rd, Victorville, CA 92392, United States
Slow service. To many customers for the number of customers. Once we had everything in the computer, hooking up the trailer was not an issue. Very professional and courteous. They hook up the unit to your tow vehicle.
U-Haul Neighborhood Dealer
16885 Sunset Dr, Victorville, CA 92395, United States
No Uhaul sign that indicates the location. Drop-off Key locker was broken and didnt lock. Poor lighting at night.
U-Haul Neighborhood Dealer
15139 Anacapa Rd, Victorville, CA 92392, United States
I rented a stroke and THE person who attended me with Green Painted Hair made me wait more than 20 minutes outside to give us the troke