Top Car Rental Agency in Torrance
Enterprise Rent-A-Car
20537 S Western Ave, Torrance, CA 90501, United States
Ive been to other Enterprise locations that are about the same distance, but this one is the BEST one. Customer Service is great & you get the car type you reserve every time (which isnt the case with another car rental agency). They always have newer & a larger selection of cars.
Budget Car Rental
20522 Hawthorne Blvd, Torrance, CA 90503, United States
Staff at the office is good and helpful.The customer service guys are retarded, and don't understand simple English. I rented a car for a day and had to extend it by 1 day. I had to talk to 5 people over 3 calls, requesting for the extension.Over the call, first person confirmed my extension. But I didn't receive any confirmation email. I called them second time and representative asked me for additional charge for modification and confirmed that there was no extension that I requested. When I was returning the vehicle, the representative in the office confirmed that I was already charged for the extension so I can keep the vehicle for another day. When I was about to drop off the vehicle, I inquired if they take the time zone into account since the billing cycle is 24 hours; I picked the vehicle from California and returned in Colorado, so I simply inquired that if the time is adjusted accordingly. This representative confirmed that there was no extension on my account so I would be penalized once I return the vehicle. I tried to extend it again over the call, and he couldn't do that because the drop off location is closed when I was supposed to return the vehicle. I went to the drop off location myself before this call and confirmed that the drop off location accepts after hours return and has key drop-box. But this representative argued that it didn't because the system says. Great work! So you think I was smoking and hallucinated of the instructions for keys drop off! So the representative accepted his limited authority on helping me. Subsequently, I requested him to connect me to the customer care and voila, great news, this representative is customer care representative. My call was transferred to the billing department. I explained the whole situation to this representative after which he said, Hold and behold, “I'm sorry, but I can't help you with this”. Upon my insistence to talk to someone who either has authority or could take an action, he asserts that nothing can be done and I will be charged for two days extra. In less than 24 hours, I had to request the same extension 4 times which the agents/representatives confirmed to exist and not exist as per their convenience.A great response I received from one of the representatives was “you are late in returning the vehicle, so extend for two days more so that you can return to the same location”. Yeah sure, it was my fault that the weather conditions were bad. I should have cleared the skies and snow before driving on the road. No agent/representative can do anything, they interpret one information in their own way, and make up the return time. Everyone gave me a different return time for a simple 24 hour billing cycle. Great mathematics! I spent an hour over the call to confirm where shall I return the vehicle and how much would I be charged. Why should I pay for miscommunication and my time wastage because of your untrained staff or unclear guidelines. I didn't request an airlift of a car for which the guidelines didn't exist. It was a simple extension by 24 hours in normal timeline, nota time scale defined in physics or astrophysics for some celestial/cosmic event. When one representative confirmed extension, I saw a debit on my credit card. After few hours, there was no debit and no extension. They just kept playing with debit and credit. I had to deal with all of this on Jan 1, 2023. A great way to start another year by standing the ground to resist unethical professional behavior and the fraudulent charges.Finally, when I suggested that I'll take this dispute to the authorities, the last representative created a case for me and confirmed no mischievous additionalcharges. I rented the car with budget the first time and I MUST say that it was a terrible, frustrating, abusive, and disappointing experience. So far, they have confirmed they won't charge me extra, let's see if that is actually confirmed or another temporary confirmation and the things change if I had to speak to another representative.
Top other services in Torrance:
Jeff Lowe - State Farm Insurance Agent
3400 Torrance Blvd Suite 103, Torrance, CA 90503, United States
Jeff gave me his business card about 4years ago at yogis on Anza and Sepulveda He told me he was passionate about saving people money and that he could help me. After a few phone calls and emails overlooking my policy He begged me to switch and I was resistant, because I for whatever reason felt obligated to stay loyal to the company I was using! It wasn't until I (after many years of being accident free) backed into a tree and was dropped by my insurance company. I gave jeff a call and explained my dilemma. First he offered to buy me lunch at yogis and then he handed me over to Dominique to gather info on any possible changes to the quote he had given and not only did he save me money he got me better coverage! I believe Jeff is committed to providing a service and for that he has gained my business and my loyalty “I should have gone with Jeff a long time ago”.
Olson Duncan Insurance Service, Inc
25550 Hawthorne Blvd STE 203, Torrance, CA 90505, United States
Desiree Love!Desiree Love: excellent customer service, professionalism, dedication to clients and passion for her profession.Im so thankful that I have Desiree as my insurance agent at Olson Duncan.Desiree is not simply highly knowledgeable in all insurance matters, Desiree genuinely cares about her clients. Talking to Desiree is like having a conversation with a dear friend who cares about you, your well being, and your future.I am thankful that Desiree has the flexibility to able to work over the phone so that she may live where she chooses allowing her to be close to her family who she loves very much and spend lots of quality time with them.There have been times when I needed Desirees help and she was always there for me, and if she was away, she returned my message promptly!Desiree is always very kind, friendly, personable, compassionate, making every opportunity to speak with her an absolutely pleasure as she my and my familys best interests at heart and is dedicated to helping her clients.The reception staff at Olson Duncan is really great too, always friendly and very helpful.
Marcus Brown - State Farm Insurance Agent
17715 Crenshaw Blvd, Torrance, CA 90504, United States
The employees at this branch of state farm are totally awesome! I was a member for a short time and had to cancel because I bought a new car and its registered under someone who can get insurance for $1, or else I would have stayed with state farm.. I most frequently spoke with Geraldine and she is amazing.. there were times I had trouble paying my bill, but instead of cancelling my policy, Geraldine worked with me to make sure I was covered until I got paid to pay my bill.. I cant say enough about the people at this branch.. every person I talked to was pleasant to talk to, professional and very knowledgeable about the different types of insurances and which was best for me.. they explained everything to the point where I felt completely confident that I would be taken care of.. I will definitely be back when I put the new car under my name .. they found the best rate for me even with all my tickets.. I expected to pay way more than they quoted.. thank you for making my insurance shopping experience a positively memorable one.. I look forward to working with you all again..
Trang Trinh-Byrd - State Farm Insurance Agent
2510 W 237th St STE 200, Torrance, CA 90505, United States
I could not agree more with all of the previous reviews. I wish I can give unlimited stars. Although I did not meet with Trang as she was out of the office, I met with her phenomenal account managers, Leah and Gilbert. Even though it was my first time there, Leah and Gilbert treated me like a VIP as if I had been a long time client. They both made me feel welcome and at ease offering me beverages and making sure that I was okay. Leah handled my policy and I must admit, she is the first agent to explain all of the details and intricacies of complicated home policies in a consise and easily understandable manner. She has a great skill to explain difficult material so that even a 5 year old child can understand it. I even purchased earthquake insurance as she quickly explained and squashed my many misconceptions about it. The cost is very reasonable and there are many options to choose for your budget. Even though Gilbert was not handling my account, he was the one whom I initially spoke. After I hung up with him, making an appointment, he sent me an estimated quote that was very accurate to the final one. I cannot tell you enough how great Leah and Gilbert are. They both are extremely patient and know their jobs well, are extremely nice and helpful and do a lot of charity work in the community. I look forward to a long and lasting relationship. Thank you very much for the excellent service and kindness.
John Olsen - State Farm Insurance Agent
22730 Hawthorne Blvd STE 200, Torrance, CA 90505, United States
Big thanks to John, Marth and Rosa for going out of their way to help me with a last minute need that came up. Friday night we had a last-minute change on a RV rental, unfortunately by the time I had the rental squared away the office was closed. The rental party needed the extension of coverage (RV Certificate) for proof of coverage by Saturday afternoon. So, the office was closed and the 24hr customer care team was not able to issue me the certificate. I was able to send an email straight to from the office web address and in less than an hour he had responded with this email;Good morning Art,Just received your message. Ill contact Martha and/or Rosa to complete your request, which ever one of them can access their computer.Thank you for your patience.JohnTalk about amazing customer service! This team went out of way to help on us their day off...Thank you, John and Team ...
Millman Team Real Estate
21250 Hawthorne Blvd Suite 750, Torrance, CA 90503, United States
Working with the Millman Team, we recently sold my father in laws property in Torrance. Selling the family home was a very emotional and stressful situation for my father-in-law and wife, but due to the circumstances, we did not have any other choice. The Millman Team understood this and showed us compassion and a lot of patience which we greatly appreciated.Years ago, I saw a news piece on TV regarding an effective strategy for selling property and ever since then, I had in the back of my mind that if we ever have to go through the process of selling a home, this is the strategy that I want to employ. I was pleasantly surprised when I first met with Ray to discuss the sale of my father in law's home that this was the exact strategy that he and his team use. We had a unique situation in West Torrance where the house resided on a very large lot. From day one, Ray and I were on the same page with regards to where we wanted to focus our attention, The Lot Size.Unfortunately, we were not able to take advantage of the Concierge program offered through Compass, so we wanted to limit the amount of money that wanted to put into preparing the property for sale. Working with Ray, we strategically focused on where we should spend the money to get the best results.Working like a “well-oiled machine” sounds cliché, but it's true. Everyone on the Millman Team has specific duties and carried them out to perfection, yet they can all step in for one another when needed. Reaching out to contact or meeting with any team member was easy as they were flexible and accommodating to our needs. After vetting some pre-listing offers (“to buy as is”), our family said that we had enough of these low ball offers and decided to go full steam ahead. Once The Millman Team got the ball rolling, the cleaning out of the house, landscaping, painting, flooring, some selected repairs, staging, etc. it all went like clockwork. Regarding the actually listing period, the Brokers open house, the actual open house, collecting offers, down selecting, working on best and final offers then accepting an offer all happened in about 10 days! What's more incredible is that we accepted an all-cash offer from what looked like a really nice family that was well over asking price. We were through escrow in under 30 days! Thank you, Ray, Thomas, Max, Jon and uncredited others working in the background for all of your help hard work and professionalism!
Best California Insurance
1710 Sepulveda Blvd, Torrance, CA 90501, United States
I am so blessed I was driving by this business and called the number on the door.I was having problems with my insurance agent, not getting back to me and writing up policies that did not have the information i wanted on them.Adriana Han, picked up the phone and has been so amazing im almost worried shes too good to be true. She not only took my insurance from $4k a year down to 1800 dollars a year but she answered all my questions without making me feel like i was taking up too much of her time or like that information wasnt important to me.Shes been honest regarding discounts and upfront with pricing. I told her id give it one month to make sure nothing she did would come back to bite me. Im going to be switching all my vehicles and policies over to her in a month. Ill update this review if anything changes or happens but so far they have my business for life. thank you
Expert Auto Home Insurance - Mercury Auto Insur...
1311 Crenshaw Blvd suite e, Torrance, CA 90501, United States
This is a review of the Insurance Company as a whole, not this specific shop.We have full coverage on our car and it was recently wrecked. We had it towed to a body shop and Mercury is refusing to pay for the storage fees. They are required to cover storage fees with our coverage but are refusing because they say the body shop charges too much. However, instead of taking this up with the body shop, they are saying we will just have to pay them ourselves. We finally got the body shop and Mercury insurance on the phone and they are now arguing with each other about the costs while the body shop has actually offered to refund us the costs if Mercury continues to refuse because they say Mercury ALWAYS does this to their customers and they hate seeing people get screwed by Mercury Insurance. The BODY SHOP is offering to help us while the INSURANCE COMPANY WE PAY FOR EVERY SINGLE MONTH is refusing to help.Mercury is trash.