Top Car Rental Agency in West Covina
Exec Rent A Car West Covina
1829 E Garvey Ave N, West Covina, CA 91791, United States
I am leaving a 4 star review because of the terrible start of my rental experience here. When I first walked in I was not greeted right away, which is fine I figured she'd acknowledge me at some point . It wasn't until about 5 mins later I walked up to the desk and realized she was on her phone. She seemed agitated that I was there although it was not busy. I tried giving her the benefit of the doubt, but it seemed as if I was bothering her and interrupting her from further scrolling on the phone. I ultimately thanked her for her time and was going to take my business elsewhere when her I think her boss Ashely came in from bringing some cars around . She looked a little red in the face like she'd been running around but that didn't stop her from immediately greeting me, asking if I need assistance and offering to grab me a water. It was like night and day. (I assume that's why she's the boss .) I proceeded to ask her questions on pricing and how their rental contracts work. She was very informative and knew just what to say to turn my terrible experience into a memorable one. Ashley went above and beyond to make sure I was comfortable and put me in a rental the best suited my needs for travel. I can't thank her enough for the amazing turnaround and really 5 star customer service .. I'll be returning and referring everyone I know to Ashley .. For those of you wondering who was not personable or welcoming I believe her name was Lina or Leanna or I think Leah, to be honest I'm trying to forget. Well a million thank you's to Ashley if she not a manager she deserves to be!!!
Hertz Car Rental
2144 E Garvey Ave S, West Covina, CA 91791, United States
Perfect experience! I’ve rented an economic car in emergency the day of pick up. At the desk I’ve asked if it was possible to upgrade category, what was possible. So I finally had a super cool Dodge Charger R/T for +150$ (Thanks again to the employee that recommand the car).I fully recommand this rental agency!
QRS Automotive Inc
3218 E Holt Ave STE 205, West Covina, CA 91791, United States
I literally cannot say enough great things about this place. I worked with Sam on my 2016 Chevy Volt, he was literally the only person I spoke to, and I spoke to him probably 80 times. The Volt is a very particular car so I had a ton of questions and refreshingly, Sam had all the answers.He was incredibly kind, patient, educated, punctual and knowledgeable. He helped me so much and went way above and beyond!! He literally delivered my car to me in the desert and took away my old BMW trade in. He handled my PPI when I asked, he handled all the extra maintenance and repairs, and he was just overall friendly and spectacular. Don't hesitate to work with this dealer. Do yourself a favor and ask for Sam. If I could give 6 stars I would. Thx Sam! ✌?❤️
Top other services in West Covina:
Lionel Sandoval Allstate Insurance
19002 La Puente Rd, West Covina, CA 91792, United States
By far the best insurance I've ever had. Eric Estrada is so honest and up front with the quality and assurance you need to make your experience as smooth and stress free as possible. They are so friendly and actively look for the best rates and coverage annually and are always looking out for the customers. The knowledge that they provide gives you so much peace of mind. I am extremely happy with them!
Extra Insurance Services Inc DMV SERVICES
500 N Azusa Ave #104, West Covina, CA 91791, United States
Think youre paying too much for car insurance? You probably are!Most Insurance Agents Ive spoken with, they never really seemed to WANT to find the best deals for me, nor did they show interest in answering questions, but it was quite the opposite with Marty and Daniel!To sum up my experience, the entire process felt very comfortable. The way we were handled with Marty and Daniel was the kind of customer service I havent gotten from other Insurance Agents. They seemed to be very honest and considerate in how they do business, and they were very professional through the process.There is a certain level of fakeness or forced customer service that most professionals exhibit, but we didnt get that vibe. To me, it felt like I was getting the best deal that uncle Marty could get me. I didnt feel like we were a quota to meet, and the savings we got was a huge difference!I came in a stranger, but I left feeling like I want my family and friends to be insured only through them from now and forever.We felt respected and appreciated from start to finish!For an in-depth description of my experience, please read below:My first impression walking in felt homey. We were greeted like friends of the family, and the atmosphere was very welcoming.My family and I were serviced with Marty Hussein, and we were very pleased with the care he took in interacting with us. Right from the door to the table, it was all smiles and friendly customer service.We brought over our premium from our last insurance provider for them to take a look. Right away, I could see how professional and considerate Marty was as he went through all the numbers. Even without us asking questions, he was making sure we got the discounts we qualified for, all while matching our old premium.Marty really took his time to make sure everything was covered. He asked us questions other insurance agents didnt seem to care enough to ask, and he explained everything in an easy way to understand. There werent any questions we had that he couldnt answer, and not once did I ever feel like we were part of his next paycheckDuring the moments Marty was inputting information, there wasnt just silence. If we had questions, he answered them very politely, and when there werent any questions, he showed interest in us and engaged with small talk while he worked.As I sat through the process, I noticed quite a few of their clients come through. Marty was very attentive and greeted them at appropriate times, and with how they spoke to each other, it was evident that these were satisfied clients. I realized then that it wasnt just business, that it was also about building a good relationship with their customers!Being very thorough myself, I did ask quite a few questions. All of them were answered very patiently and clearly. At one point, another Insurance Specialist named Daniel came over and provided us with even more insight on a more complicated question I had, and the both of them were very efficient throughout the entire process.We left the office completely satisfied. All of my questions were answered, and there was nothing left that I didnt understand or felt confused about. We were thanked for coming by, and that our business was appreciated.Lastly, not to overshadow the excellent experience and customer service, but our savings are pretty impressive!
Sam Genie - State Farm Insurance Agent
154 S Glendora Ave, West Covina, CA 91790, United States
Excellent customer service. Harley was amazing and helped us save money on three policies I had with other companies. she was professional, knowledgeable and very polite. She treated me like I was family. It was almost like I was talking with one of my own kids. One of these days I will have to take the whole family down to meet this young lady. If your in the market for a new policy, looking for potential savings or just want to speak with someone knowledgeable who cares about what she does, you have to give them a call.
AIS Auto Insurance Specialists West Covina
1000 Lakes Dr #170, West Covina, CA 91790, United States
Life Savers! I scrambled for new car insurance coverage after obtaining a leased 2020 car for my 20 year-old son and saw my premium skyrocket with my AAA Insurance! Carolina Deaver with AIS shocked me by quickly finding an insurance carrier with a much lower monthly rate for the exact coverage I currently had with AAA. Obtaining a quote has never been easier! Thank you Caroline!Ivan Montanez was a delight to work with in finalizing my contract! He is professional, knowledgeable, polite, and patient! He answered all my questions and explained all coverage thoroughly! Best of all, he went above and beyond in assisting me in maximizing my premium savings! I highly recommend starting with AIS when shopping around for car insurance. You will find yourself returning back to them after obtaining quotes from other carriers!All in all, AIS saved me from having to pay a total of $2,760 for the balance difference on my contract by adding the 2020 car on my policy!! A HUGE saving! Not to mention a savings of $200 a month in comparison to AAA!WIN WIN!! I highly recommend AIS and both of these exemplary representatives!
Seidners Collision Centers - West Covina
2525 E Workman Ave, West Covina, CA 91791, United States
I was in an accident that left my passenger side needing to be fixed. Ive used this company before and the rep who assisted me many years ago was great! He educated me on my vehicle, what the process of restoring my car would be and updated me on my vehicle status. In turn I was extremely happy and confident I chose the right company! Prior this experience I have always praised this company.Years have passed and I still remember my experience which is why when when I needed repairs I immediately chose them again. I dont know if it was because of covid or what but I got the rush service. Sign here, leave your keys and will call when its ready, okay see ya later.My car took longer than expected which didnt bother me. I told the rep as long as my car is being taken car of Im happy to wait longer. A couple days go by and the rep on the phone calls excited and saysGood news your car is ready and we only used this amount of money of the estimated quote. Which was odd since I never questioned the price. I always emphasized my car was the most important thing every I had to call for an update on my car.When I received my car I was over the moon to see it again. It looked beautiful!! I grabbed the keys and drove off a happy person. The next day though as I always do in the mornings I walk around my vehicle and inspect it. I know its odd but my car is parked out in the street and you never know what may happen. Anywho I know its not suppose to be perfect like the first I bought my car but my car looks a bit off. Like I have spacing and gaps where there never was. Like the person who measured for the parts didnt mind they were short an inch. Also the material doesnt seem like quality materials. One example my passenger rear view mirror now shakes when I drive. Like any minute a gust of wind is going to break it off. Im not a car expert but something doesnt add up. I know saving money to the insurance company is a plus I just wish it wasnt at the expense of the quality materials that my car now lacks. Hopefully if ever the next issue I have Ill have better luck somewhere else.
S Samuel Allstate Insurance
550 N Azusa Ave, West Covina, CA 91791, United States
Wow. Wow. Wow. The staff at this Allstate office are amazing people! I spoke to Samuel on occasion and he is such a knowledgeable person! He provided me Erika's contact information and I have been blown away by the professionalism, respect and true customer service they offer.They have earned a life long customer! Thank you, Erika and Samuel for your assistance and answering all of my questions!
Envision Toyota of West Covina
1800 E Garvey Ave S, West Covina, CA 91791, United States
LONG WAITS, WRONG VIN# on contract, Intentional Unauthorized writing on checks, trying to pass BLEMISHED car as new: I went to Penske to buy a car for my parents on June 30 at 2:00pm after telling Daniel Rocha, their Costco auto rep for the dealership, that I would be in on Thurs afternoon. I arrive and Daniel Rocha is busy with another customer so I am assisted by Daniel Martinez. Nice enough guy. No real haggling as I agreed to the Costco price but they didnt have the car I wanted in stock. I was headed out to another dealership but was approached by Elaine, another rep, and asked if I would wait to give her a chance to see if she could acquire the car in the color I wanted. After 30 minutes, she was actually able to find 2 and by 3:30pm I agreed to buy the car if they could get it there ASAP. I was told by Daniel that it would take less than an hour to acquire the car so I agree to buy it. I leave the dealership, telling Daniel that I would be back within the hour-before he gets back with the car so the timing is right and Im not sitting around all day in the dealership and I can go pick up my father. As promised, I return at 4:10pm and Daniel still hasnt left to go pick up the car. I find out that he was instructed by Elaine to NOT to leave until I returned. Okay, so Elaine wasted some of my time. Daniel finally leaves to go pick up the car and contrary to his previous estimate, its over 2 hours later, and I decide to leave. At this point, its 4 hours in and Penske still hasnt been able to show me the car I intended to buy. As I begin to leave, Daniel shows. The finance manager tells me that there were 2 people ahead of me...which I am okay with as long as I am informed from the beginning. Why not tell me when I arrived that they were too busy to help me and that I should come back 4 hours later? POOR customer service.I decide that I waited for over 4 hours at that point, why not just do the finance paperwork now that they are ready for me. BIG MISTAKE. I am taken into the finance managers office where he draws up the paperwork and has my father sign at the appropriate places. Luckily, I am the type to read the details and notice that this finance manager tried to get my father to sign paperwork for the wrong vehicle, a totally different VIN#! BAIT and SWITCH much Penske? I guess you do because this finance manager never apologized and simply typed up new paperwork brushing it off as no big deal. Since when does having the wrong VIN# on a contract not become a big deal? After that incident, I am even more cautious with this dealership. The rest of the paperwork is done without a hitch...and I think I am going to drive home in a new car. WRONG.At the final walk around, I notice a blemish on the rear left side of the car near the lower paneling. The shady finance manager says its not a big deal and that its just a paint job and a quick service order can fix it. Im buying a NEW car, not a need-to-be-serviced and painted on day 1 car. So I decide to cancel. It's now past 7:00pm. As we head back in to do the cancellation paperwork, I am informed that my check cannot be returned to me as it was already put in their safe. So they held my check hostage for a day. I am told, not asked, to return next morning to retrieve my check.I return the next morning, it is now hour 19 since I first walked into the dealership. No one knows who I am and my check is not ready for me. No surprises here…more waiting. Finally 9:35am and I get my check. WAIT, someone that is NOT me has written on it! Penske has no rights to the check and has no business writing on my check as soon as I say I am cancelling the deal. The Penske rep tries to blow off this intentional and unauthorized writing on a check that does not belong to them by saying, Whats the problem? You got your check back. The problem is that I dont go around writing on your checks without permission intentionally as that may be construed as fraud.