Top Truck Rental Agency in San Leandro
Pap Kenworth
1755 Adams Ave, San Leandro, CA 94577, United States
6 hours in the shop, $793.99 total, $537 in labor, to replace a air brake chamber. I just had the opposite side replaced for $215.26 at a petro. Why the price difference? The mechanic had the experience to do the job. I understand that some times mechanics make mistakes that make the job take longer. It is common practice in the industry to charge a reasonable labor rate because the problem was not the truck, it was the mechanic. This is my second norcal dealership experience like this, the other was in Sacramento and cost me $1400.I would advise going anywhere else besides any norcal kenworth dealership. Because I am a norcal local, I have decided that I will not purchase a brand new kenworth like I was planning, because I know for a fact that I would not be able to rely on this chain of service bays to keep me on the road in a profitable direction. It is highly disappointing that an owner operator cannot have a trusting professional relationship with his local dealer.Goodbye, Kenworth. You have lost a customer for life.
Peterson Idealease
2595 Alvarado St, San Leandro, CA 94577, United States
Best truck lease and rental company in California, hands down. Also mobile maintenance and service. Attention to detail and Customer First! Integrity, Teamwork, Excellence!
U-Haul Moving & Storage of Oakland Coliseum
8000 San Leandro St, Oakland, CA 94621, United States
Initially, I would've wanted to put zero stars. Our experience at this uhaul began last month when we were moving things into storage. We had reserved a truck online which included a free month of storage. No prep for what we would need, so we thought that a small issue when we didn't have our ID meant we would be set back 20 minutes. By the time we were back to the facility, unbeknownst to us our reservation was cancelled. The front desk person who was helping us told us nothing, but referred us to his associate. That employee also told us nothing about what was going on, and we were confused by his asking us for information we'd already given multiple times. When we asked for clarification he immediately snapped at us telling us that he had to recreate a whole reservation for us - this was the first we were informed of that - and when we explained that we were only just now being made aware of that issue he asked my partner to stop using a tone with him. If anyone was using a tone, it was by far the sales associate who was curt, uncommunicative, and combative. During this whole process we lost the size of storage unit we had reserved weeks before. We were assigned a smaller storage unit - with zero customer service acknowledgment for the inconvenience, I might add - and when we got to it there was already a lock on the door. We had to spend another 10 minutes looking for a new unit with no lock. This entire ordeal cost us five hours.We came back to uhaul this morning to retrieve our things in storage and load a truck. The only reason I'm giving any stars at all is because the general manager, janitorial storage staff, and the staff who retrieved our truck this morning were all patient, helpful, and kind. The same cannot be said for the employee we interacted with this morning who yelled at us for parking in employee only parking (if that was indicted by signage, it was by no means visible enough). When we asked for instructions as to where we should go, we continued to be yelled at until she informed us that she hadn't clocked in yet. It's not the responsibility of your clients to know if you're clocked in or not, especially if you initiate the conversation. I work in customer service and I can empathize with not wanting to do work outside of my hours, but I have never once yelled at a customer for talking to me off the clock, simply politely referred them to someone else. Again, it should not be my responsibility to tell someone how to professionally speak to me as a customer. I wish the kind folks who helped us out here could have made that experience outweigh the negative ones, but I was shocked by how immediately rude 90% of this uhaul's staff was. Moving is already stressful for people, you cannot expect them to have information that it is your job to provide. The customer service here needs a complete 180 degree change, immediately.
Penske Truck Rental
10755 Bigge St, San Leandro, CA 94577, United States
I rented a 26' box truck and a car carrier (with insurance) from another location and I foolishly jackknifed the empty car carrier and bent the coupler latch. I didn't notice I damaged it until I got on the highway and realized the rig was suddenly driving much more jerkily and squirrely-like than before. I drove the rig to this location first thing in the morning to solve the problem. They looked into swapping the car carrier but they didn't have a viable one on their yard (they were all in worse shape than mine), so their service center replaced the part I bent on the spot and got me rolling smoothly again without a hassle or delay. Really nice people to work with and I'd go here again if I wasn't moving away. Incidentally, my advice to everybody is ALWAYS BUY THE MAXIMUM INSURANCE ON EVERYTHING YOU RENT! NO MATTER WHAT! AND TRY TO FIND YOURSELF A SPOTTER FOR COMPLICATED REVERSE OPERATIONS
Peterson Trucks Inc.
2712 Teagarden St, San Leandro, CA 94577, United States
I have a motorhome with a Cat engine, and this is the local Cat engine repair facility for me. I was referred here by Caterpillar corporate when asking how to deal with a coolant leak for my motorhome. Nick, the service writing supervisor, said they dont work on motorhomes and refused to service my vehicle. For the next 2 weeks, I contacted over 15 mechanics and RV shops. They all referred me back to Peterson, saying thats where I needed to get my Cat engine serviced. I contacted Nick again and he refused again to assist me. He referred me to two other places. One said they dont do engine work like this and the other never responded to my emails, phone messages or faxes. No one would help me, so I started calling mobile mechanics. I finally got a mobile mechanic out of Martinez to assist me, which of course cost me extra for the long distance service fee. The same day he was working on my engine, the service manager of Peterson trucks emails me saying they would work on my engine after all. Too little, too late, and I never should have had my cat engined motorhome refused service at the local cat repair shop that everyone (including Cat corporate) referred me to.
Truck Rental at U-Haul
8000 San Leandro St, Oakland, CA 94621, United States
Morning crew always take care of me and customer service is on point always ! Shoutout to the morning crew
Top other services in San Leandro:
Enterprise Car Sales
575 Marina Blvd, San Leandro, CA 94577, United States
Had the best Experience purchasing a car from Enterprise San Leandro. I found them through my credit union and my experience from start to finish was a 20 out of 10. Their website made it easy to find the car I wanted, apply for financing and make an appt for a test drive. I submitted my appt request on a Sunday evening, I received a confirmation on the website and via email then I received a follow up voicemail the following morning from Bill. When I returned the call, I spoke to Mel K., confirmed the car I wanted and my appt time. When I arrived, was greeted immediately by Mel who had the car ready to go. Mels positive, welcoming attitude and excellent communication skills made the test drive and paperwork smooth and comfortable. The staff onsite (didnt catch names) were great too. I was offered cupcakes from one of their birthdays, then got lost looking for the restroom and someone stopped eating a meal in the breakroom to guide me. I know that being nice comes with some job descriptions but when people do it and are genuine about it, for me, it eases my anxiety. I dont normally write reviews online but these folks here, deserve one. I base where I spend my money from customer reviews. Enterprise being a perk from my Credit Union was the review I used to purchase from them. If my Credit Union lists them on their website, I trust them. Now that Ive experienced their service, I recommend them to anyone who is looking to buy a car or on the fence about considering Enterprise. I drove off with my car one hour after arriving. Out of the 5 car purchases in my life, this was the best service Ive ever had.
Ernie Lopez - State Farm Insurance Agent
15200 Hesperian Blvd #102, San Leandro, CA 94578, United States
Quoting Douglas Adams, the author of Hitchhiker's Guide to the Universe; “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” (Distilled Wisdom, 1964) It is such an extra “something” that Ernie Lopez has provided us as our insurance and financial agent during the past three decades we have been privileged to be his clients. Working via State Farmer Insurance, Ernie obtained homeowners coverage for both the houses we have owned over the years, as well as premises liability for our legal practice business and life insurance policies for both the two of us and our two children following their births. In addition, Ernie arranged for and continues to manage both our Individual Retirement Accounts (IRAs). Ernie's advice, guidance and products have always been of exemplary quality, to our economic advantage and perfect to meet our particular security, financial our changing circumstances and personal needs over the years. Ernie has exhibited the highest degree of integrity in addressing both our insurance and retirement investment needs. But the additional “something” he has provided to us might best illustrated by his most sincere empathy expressed when we sadly lost our son almost a decade ago. His compassion, sympathy and sensitivity, as well as the personal assistance he provided us as we suffered though our tragedy, was far above the requirements of mere contractual duty, for which we shall always be most grateful to him. Ernie is more than a competent and knowledgeable insurance and financial agent; he is an exceptional, considerate and extraordinarily thoughtful individual!
Caliber Collision
760 139th Ave, San Leandro, CA 94578, United States
My auto insurance company referred me to Caliber Collision in San Leandro. They did a fantastic job on my repairs to the point to where it look like it came off the showroom floor. They matched the paint and did all the other necessary repairs that you could not even tell it had been sideswiped by a bus. The quality and craftsmanship were on point. Also great customer service from the moment you step in to the office and the day you leave the office after picking up your car. My policy had a rental car Option which caliber Collision set me up with the rental car where I did not have to find my own way to the rental car agency because they provided a pick-up and drop-off at caliber collisions facility. Other than that it was a great experience in terms of getting my car repaired.
CARSTAR Chilton Auto Body San Leandro
830 Castro St, San Leandro, CA 94577, United States
I went to this Business, because it had great reviews and im a Business Owner Myself (17 yrs). Had a 1pm appt. Feb 28th, 2024, and I got there 40 mins early, no problem. I checked in and 10 mins later, Ron or Ryan introduced himself and We went outside to exam the damage to my Car (Corvette), due to a very large Pothole. I told him what happened, he took notes then took several pictures of my Car damage. I gave him my contact info, and he told me that he would have my estimate completed that same evening or by next morning. I didnt hear from him Tuesday by 3pm and called the Business. A woman answered, said Ron was unavailable and said he would call me back. I didnt get called. Wednesday came and still didnt get an email or call, so I called again and a Woman answered the phone again. I told her why I was calling and she said that my estimate was still being worked on and that I would receive a call by days end. Once again No call back..I called again Thursday morning and was told that Ron was with a Customer and would call me back I Never Received a Call. I left a message Thursday night and basically stated my frustrations with the lack of Service and asked to be called to let me know if they planned on completing my estimate. Its Friday evening now and I never received a call. Now im Pissed for wasting my time . I guess Black people arent worthy of good customer service at this Business!!!. They dont deserve 1 star!! Zero. I booked with a more Professional Company. Caliber Collision!!