Top Van Rental Agency in Westminster
Enterprise Rent-A-Car
15344 Beach Blvd, Westminster, CA 92683, United States
I went to this store April 11 to rent a car when I was greeted by a tall blonde sales person, Erica. I requested an economy car when she asks:do you live in Westminster?No, I live in Huntington BeachCan you show me proof that you live there like a payment bill?An odd question to ask but I understand that it could be policy. However, my CA license recently expired and I was going to rent on my foreign, at which point im completely refused service even after mentioning that I had a 2month rental from the same location. I told her that I will send my girlfriend which she approved. As I was leaving Erica say “sorry, DUDE.” Disrespectful.-Quick pre-context, I am a black FOREIGNER, my girlfriend is a German/white FOREIGNER. Before any assumptions are made to why I was even stereotyped, this was my outfit: Gucci glasses, ALMA MATER sweatshirt, Ralph Lauren pants, Nike slippers and name-engraved Burberry wallet custom made in London.2)My girlfriend shows up an hour later and is greeted warmly by Erica. When she provides an address Erica remarks Oh its great that you have an address. The issue here is that my girlfriend has no means of verifying that she lives in Huntington Beach since shes visiting me. Yet, Erica let my girlfriend us an address that's entirely on my name without checking.Furthermore, my girlfriend was allowed to book the car with a foreigner license (similar to mine) and a foreign prepaid MasterCard(my foreign Visa, not prepaid, was not even swiped to prove it is a credit). My girlfriend got the car.3) we went there an hour later because she did not receive a receipt. When we entered first I was not even acknowledged about my rental situation while my girlfriend is warmly welcomed. As she left Erica said she emailed the receipt but my gf said she was never asked for an email.4)Upon receipt we noticed that the deposit was $260 when I was told that the only deposit they require is $200 (after I asked if could pay double to rent on my foreign license). After which I was told that there was a lady who could not pay her deposit and the minimum Erica offered her was a $60 deposit. I am assuming that whatever that lady was missing was added on my girlfriend's deposit. Basically, accounting fraud5)Upon returning the rental on Friday I was sitting down when Erica asks me: So did you figure out your license stuff?umm,noSo how are you going to rent a car?Absolutely rude customer service. When I told I am returning the black Jeep remembers my gf name with a look of confusion. I am guessing that she was expecting “my black gf” to rent the car for me, its 2018, deal with it. Furthermore, after has already clocked out Erica gets in her car and parks right in front of the Jeep while I was taking out our personal belongings.6) Granted Tony and the other guy working there have been nothing but helpful and respectful over the phone. However, Erica's service/preferential treatment/bias is unacceptable. Little background for Erica next time you assume: you probably wouldnt guess I come from a wealthy, Ivy league family where respect is key. Never assume you are better based than solely on prejudice. Enterprise should follow Starbucks lead in providing Racial Bias Training to their employees. Disgusting.
U-Haul Moving & Storage of Westminster
7422 Garden Grove Blvd, Westminster, CA 92683, United States
My experience with this Uhual over Westminster location was horrible (7422 Garden Grove Blvd, Westminster, CA 92683), do not rent your truck there. I was moving on Sunday when the truck that my husband and I rented broke down, first I called customer service number and it took more than 1 hour for them to answer my call (this was the roadside assistance number listed on the contract) Thank God I was not in a dangerous area with the truck broken, we had to wait more than 4 hours for the mechanic to show up to look at the truck and saying that nothing was wrong with it. Really nothing wrong? How come the truck did not start 4 hours ago??? Then I called the 1800 number again to request to deliver the truck in a location closer (note this was already more than 12am) customer service made us drive all the way back to Westminster which was about 25 minutes to go drop it off the truck. We dropped it off the truck, we were extremely exhausted after all day moving, so I decided to call the store manager over that location to explain what happened with the truck. First I've been trying to call the store and the phone only rings, so I decided to call the 1800 number AGAIN to explain the situation, of course I was on hold AGAIN for another 40 minutes, and then customer service told me that they were going to send an email to the store manager. Never heard back from the store manager about this email, so I decided to call the store today AGAIN and then finally an employee answered and forwarded my information to the store manager Anthony. Anthony called me so I explained the situation; I was under the impression that he did not believe that the truck was in fact broken? Really you are not believing in your customers and not caring about their experience with your vehicles? Did you really think that we made up this story just to call a mechanic over to hang out or something after a freaking FULL day moving? We were extremely tired and all we wanted to do was to return the vehicle after a moving day that became a Nightmare I am beyond disappointed with Uhual customer service team in general from the 1800 number to the store in Westminster, you guys should have more compassion with your customers and care more about their safety with your vehicles!!
U-Haul Moving & Storage of Midway
15182 Beach Blvd, Westminster, CA 92683, United States
My first review is for the manager Aaron.When I came in to check in for my ubox reservation. Aaron was quick to call me to his window as soon as I walked in. He was quick, efficient. During my move, I realized I needed more space and had to rent another ubox. There were several errors made from the Uhaul departments with pricing and reservation but Aaron quickly took ownership and made things right. He didn't hesitate to make sure I was beyond satisfied. Although I wasn't happy with the overall price. Having Aaron on the team made things an amazing experience. With leadership like his this location will be one that I recommend every time. Aaron deserves all of the recognition he can get!My second review is for Nevin.When I returned my first Ubox, Nevin helped me check it in and got my second one loaded up. He offered to drive the truck and hitch it so that it was more convenient (awesome!). Once we got inside, he asked when I plan to bring the second Ubox back. I told him was trying to get both back the same day but it was already 5pm and I was told that's when you close storage. He didn't hesitate to offer me to come back as late as 6:30 to drop it off if I could make it. Another example of Aaron's leadership and his team going out of their way to help me out. Thanks Nevin!My last review is for Anthony.Anthony was a little intimidating at first. Understandably so because his recent customer interaction was difficult(which he handled very calmly and professionally). However, he was so helpful and patient with me. I was trying to clear up some issues from the Uhaul group. He took his time to make sure he was doing everything correctly for me. Instead of making me wait, he got things rolling and assured me that he'd have Aaron his manager take a look and make things right. They definitely went above and beyond.Moving is stressful enough as it is. It helps to have helpful people while you're doing it though. The team at midway are some of the best I've had the pleasure of being helped by. Make the drive if you have to and it will be well worth your time and money.
Top other services in Westminster:
Kelly Duong - State Farm Insurance Agent
14256 Beach Blvd, Westminster, CA 92683, United States
I have been a customer of Kellys for over 15 years. At one point I had over 13 policies with her for stores I owned, personal cars, non profit insurance and my home. I got into an accident this year where I was side swiped on the freeway. I have never filed a claim like this so I called to file a claim with Kelly, my provider for over 15 years. They did not inform me that because I went through them that I would have to pay a deductible until after my car was in the shop getting fixed. They said the deductible would be paid because they were handling the claim as I did not go directly to the other party. They did not handle the claim though. Kelly and her team were very slow in answering my concerns until I was completely ignored by them entirely. The car took longer than normally due to parts being on back order or supply chain issues. She told me after a few weeks of having my rental car that I would have to pay the rest out of pocket. I asked her to call Statefarm to see if they could extend it considering the situation but instead they told me to call Statefarm customer service. I waited on hold for over 30 minutes each time I called customer service. At this point I was frustrated and again asked her office for help. They were very slow in responding and made me feel like I was alone in this, nothing like their commercials where they make it seem like you have a reliable agent there to help you in times of need. Kelly has been helpful when it was time to renew my policy all of these years but the time I needed her help she seemed too bothered to help. It has been almost 3 months since I paid over $1400 in rental car coverage for an accident I did not cause. Even though Statefarm charged me the deductible they refused to help me get this issue resolved. I informed Kelly that I was in a very tight financial situation and really needed her help and her response was This will be my last communication regarding this matter. I am saddened by her lack of empathy in a time of need when I have been a loyal customer for so long. Needless to say, I am actively looking for another provider at this point. If you are looking for a provider please consider how Kelly treats her loyal long term customers before thinking of being represented by her and her team.
Katelynn Nguyen - State Farm Insurance Agent
9938 Bolsa Ave Ste 111, Westminster, CA 92683, United States
I'm never a fan of all type of insurances i always has mixed feelings about visiting them. However, my mind is completely changed when I got here. Not because everyone here is super friendly and welcoming, the services they provided are superb. The way that explain things are so professionally that I actually learn more not only about the insurance for my auto as individual but to a larger scale of insurance knowledge as well. Further more, whenever I call back to their office, they're always be there to listen and explain things to me. It's fundamental belief that you know your agent will be there at the moment you need them the most. Enough said of me.When you need to have a reliable, friendly, trustworthy, fast service place to purchase insurance, dont hesitate to visit them. I promise they wont let you down.
Loan Factory - We Dare You to Compare
9523 Bolsa Ave, Westminster, CA 92683, United States
Loan Factory did it again!!! My second time I refinanced with them. This time I had the pleasure working with Linh Tran and Helen Nguyen, both of them were so sweet, knowledgeable and very patient with me. I recalled one time I was undecided to either go with 10 year or 15 year loans, I switched back and forth but Linh Tran was still remain calm and politely said “yes chị, I will change the paper works for you”. She had never once changed her tone of voice toward me, even though I felt like I had wasted her time. I am thankful for her patience. Helen Nguyen also worked so hard to fight with the lender for us when the lender ridiculously demanded and required my husband to redo the salary verification so many times. Helen was always on top of all the document requirements from the lender. Both Linh and Helen constantly sent emails and phone calls to remind me what needed to be done so that my loan can be closed within the rate lock period. Will Le was also a hard working person behind the scenes. Once the lender approved the loan, Will quickly sent me the closing documents for me to review before the notary officer came for me to sign it the next day.I love refinancing with Loan Factory. Their process was seamless. I have not stepped once into their office on Euclid location from the start to the finish. Everything I did through their website, emails and phone calls from their wonderful staffs. Honestly, I highly recommend Loan Factory for everyone. They have the best of the best staffs to work with you.
Westminster Mall
1025 Westminster Mall, Westminster, CA 92683, United States
Although this mall appeared to be suffering an economic downturn, it seems to be re-inventing itself as a family-friendly hangout for kids of all ages. Its got all the fun anime, gaming, and comic type merchandise stores that our family loves including Small Wonders, Rolly Polly, Koko, Tokyo Lifestyle, Bon-Bon, Book-Off, and Gamestop. The mall also has a Skyzone, and Johns Incredible Pizza is coming soon too!The Westminster Mall has a descent food court, but if youd like better food without a higher price, heres a tip - you can get takeout from the Luxe Seafood Buffet and eat it at the food court. The kids in our family still prefer the food court (either the Chicken California from Charleys Steakery or a sandwich from Burger King), so everyone gets what they want.As far as shopping, Macys is about as high-end as it gets at this mall, which is fine with me. The convenience of Target makes Westminster Mall a no-brainer if you have to combine shopping for what you want with buying what you need.It should be noted that there are a few parking spaces designated for electric vehicles (see photo). Unfortunately, there is no parking structure at this mall, just an outdoor parking lot, so be sure to use your sunshade.
Pep Boys
15221 Beach Blvd, Westminster, CA 92683, United States
Copy/paste of my email to corporateI took my car to the store in Westminster California.I set an appointment for 11am and arrived at 9:45 in case an earlier time slot was available. My car was not into service until 11:45 only for the technician to then begin asking the assistant service manager (Edward) how to do the alignment. Edward then told me the only way they could set the alignment panels on my stock wheels would be an improper means that would cause damage. I said since I was also having a rotation done then why not break the outer beads to allow proper mounting. He said we are not going to do that for an alignment. I then asked him to get the store manager and he responded that he is the assistant service manager. I said then get the store manager. He just stood there so I said Ill go get the manager and that Ill be back in a minute. I then proceeded inside the store and asked the cashier for the store manager. She said that was her so she accompanied me to the service write up department where my car was already being taken out of the shop.She spoke with Edward and then left. Edward then told me I could try another pepboys and his technician handed me the keys. After that he just ignored me. So, after more than two hours of waiting I got zero service done and told to go somewhere else. I was a mechanic at Ford for five years and his excuse of they couldnt break the beads due to the tpms sensors in the wheel is a joke. If you cant do that then how do you change tires?I can tell you that I will never be taking my vehicle to any pepboys and will refer others not to take their vehicles either.On Easter Sunday that pepboys was the only option I had for my alignment and I really needed it done because I had replaced major suspension components the day before.