Top Trailer Rental Service in San Diego
U-Haul Moving & Storage of Point Loma
3820 Midway Dr, San Diego, CA 92110, United States
Great service here. Got a trailer at the last minute and the staff here were friendly. Prices are reasonable for short-term rentals.
U-Haul Moving & Storage of Clairemont Mesa
5871 Copley Dr, San Diego, CA 92111, United States
Deceptive business practice. STRONGLY RECOMMEND against using U-Haul, this is how much they value your patronage or how much they keep their promises with you, as the email that confirmed my reservation noted.I made a reservation a month in advance for a Vanbody storage unit to hold everything my family owns after moving in from out of state. I dropped by the day our reservation started to make sure everything was ready to go for our anticipated delivery the next day. I was told that our reservation would not be honored, as per their corporate policy, it had been allowed to be rented out to somebody else AFTER we made the reservation.The staff were friendly and apologetic about the corporations unethical and probably illegal business practice (note the settled class action lawsuit in the state of CA from about a decade ago), however they were unable to offer a similar volume storage unit ANYWHERE in the county.My familys belongings are now sitting in a truck in a parking lot, and I was offered no compensation in terms of assistance booking with a different company, company credit to rent equipment to try and un-f*** the situation they created, or even a cash compensation.Of note, they never ONCE contacted us to let us know they had given away our reservation. They even remarked that normally they try to call the day before if this is going to happen (clearly its a frequent business practice), but in this case they forgot about us. If I had not gone by the day our reservation started to confirm everything was good to go, an entire moving truck would have shown up the next day with nowhere to unload our belongings.Of course we would not have even bothered booking this reservation if we had known they had no intent of honoring it. I strongly recommend you pass on any U-Haul service.
U-Haul of City Heights
4311 El Cajon Blvd, San Diego, CA 92105, United States
Honestly if can give no 0stars I would Latherio Hoffman shouldn't be working in customer service. June 24th around 6pm when I thought I did a reservation there. Everyone was busy. But Mr Hoffman was busy cleaning his car and smoking a black&mild (cigarette) right outside the door. Came to help me after I was inside for the past 10 minutes. He was very short answer and not explain why my reservation didn't go through. He was getting annoyed and rolling his eyes and giggling. He didn't care. Until Gerald stepped in and said I'm sorry for the inconvenience we unfortunately don't have anything under my name and that the system didn't reserve for me. He recommended me to go to national city uhual because they have them there. I did another reservation the following week July 1st same place at, where I had the terrible incident with Latherio Hoffman because it was a convenient place for me. MrHoffman tried to be nice this time but he wasn't listening to me. I picked up 7/1/23 6:15pm told mr hoffman I needed the uhual for 24hrs. He wrote return time 3:15pm on 7/2/23. He charge me 35 miles when I told him 28 miles. And I asked him if can do anything about the mileage cost for the inconvenience from the last week and said “nah “ I didn't argue and took what ever because nothing good would come out of arguing with him. Terrible customer service by Latherio Hoffman. He should work somewhere that doesn't involve people.
U-Haul Neighborhood Dealer
2101 Adams Ave, San Diego, CA 92116, United States
I made a reservation with this company on 12/14/23. I returned the vehicle on 12/15/23.Instead of doing a walkthrough/walk around of the vehicle, I was told they would just send a receipt. I never received a receipt from that location. I received one from a customer service representative I talked to when I tried to call the local company this morning. Later on yesterday evening I remembered I left a nice looking cooler filled with others stuff(hair products, cologne, first aid products, cleaning supplies, a shredder ) in the truck.This morning I called immediately once they opened and I was told by the manager, Ernesto Menburu, “someone threw it in the trash.” I asked was that their policy and to show me something in writing he couldn't. I asked why I wasn't notified? He that he couldn't call every single person that leaves stuff. I'm unsure if it's writing but prior to people leaving, a walk around and a review of the miles and the truck should be conducted prior to the customer leaving. Ultimately this company is stealing people's belongings. Even if someone left trash in the truck intentionally, at the time the truck is returned, a cleaning fee could be charged.I don't think that's Uhaul's policy, I think the managers and personnel at this specific location aren't doing the right thing.I would not recommend going to this location and a review of how business is being conducted should be reviewed.
U-Haul Moving & Storage of Miramar
9650 Camino Ruiz, San Diego, CA 92126, United States
Was told that this location was not where my truck was reserved despite requesting this location and receiving messages my truck rental was here. Corporate also told me I could get military discount for my rental, but the representative denied any discounts, even after other associates said that I will receive discounts. I had to drive South to the US Mexico border to pickup a towing trailer. I would recommend not using this truck/moving rental service.The truck came with unmarked and unrecorded damaged.
U-Haul Neighborhood Dealer
7145 Mission Gorge Rd, San Diego, CA 92120, United States
Let me start off by letting you know I have been a certified automotive technician for 20 years.. The truck I rented was a bad experience..I was supposed to rent it for two days and I returned it after one day.. the transmission would not shift.. and it high revved the engine pass the limiter before it shifted.. and the engine valves was rattling because of it.. I decided to check the engine oil and it was low 2.5 quarts of oil. So I purchased 5w30 oil that was recommended on the engine oil cap started it and it did not help the engine noise.. I was able to move my car on a trailer I had also rented from uhual.. both i rented on 6/29/2019 at 7145 Mission Gorge Rd. I returned the trailer around 2pm of that day.. I spoke to the fella about the issue with the truck and he said that had prior complaints from other rentees.. yet it still was on the road for someone else like me.. so I did one load and tried to return it and was told there isnt another 15 ft truck. So I did another load and said forget it this truck is in bad condition.. by that time it was already about 6:30pm uhaul already closed.. and returned it the next day.. the phone number I called does not contact uhaul.. its for a repo/recovery place.. unsatisfied.. but service clerk was helpful.. lol
U-Haul Neighborhood Dealer
2495 Hotel Circle Place, San Diego, CA 92108, United States
The gentleman named Carlos was very helpful and accommodating. I came to this rental place, realizing I had forgotten my hitch pin lock. I had thought about re-scheduling my pickup. Without hesitation, the man said “do not worry, I will have a hitch and pin for you, just return it when you return the trailer”. This guy saved me a trip. This was by far the best customer service I have experienced from all the year I’ve been renting with uHaul. Your location has earned my trust. Thank you.
U-Haul Moving & Storage of Carmel Mountain
12375 World Trade Dr, San Diego, CA 92128, United States
I had quite possibly the worst customer service experience of my life from this location. We reserved 2 U-Boxes from this location and when they arrived on Friday, one of them was broken and the door wouldn't shut or lock. We couldn't get anyone to answer their phone and couldn't have anyone come fix the door so we had to leave our things in a parking lot overnight in a ubox that wasn't locked. I was able to call at 7am when they opened the next day only to find out that the pick up date we arranged for was a day that the store was closed and they wouldn't pick up the boxes on our requested day (a Sunday). On the same phone call, I made an arrangement with Allison to have someone come and fix the door and take away the ubox that day. Of course this meant that we had to finish packing our ubox in a rush and when someone came around around 2pm, they weren't told that the door was broken and didn't have tools to fix it! What an extreme lack of communication. I called the office and was GUARANTEED that someone would come later that day (Saturday) to pick up fix and pick up our boxes. 6pm came around and no one showed up to fix or take away the full uboxes and when I called the office again, I spoke to someone named Annie who said she didn't see any issues or pickups listed in our notes and that they sent all of the workers home already and no one would be coming to fix my box or take it away. We were planning on diving away the following morning, so I'm sure you can understand how we were very upset that because they don't pick up on sundays and they sent everyone home early on Saturday that no one would be able to come and fix the door or pick up our boxes by Monday when we were leaving Sunday! It was a mess! We ended driving to the office ourselves and met staff in person who were able to get us the phone number of Travis who is the regional manager as well as the locations manager, Kayla who I was told was going to call me back with a way to correct the issue by closing that day. Of course, we don't get a call back from Kayla and she isn't answering my calls or returning my voicemails but I got through to Travis who told me he was going to dispatch someone to our uboxes the following morning to help us. Well now our travel plans are delayed and when someone shows up the next morning, THEY DIDNT KNOW THE DOOR WAS BROKEN!!! Of course terrible communication and fortunately I was able to get a hold of Travis again and he was never told about the broken door which ultimately comes down to a colossal failure on Kaylas end. So we have to wait an additional hour for the driver to go back, get the tools, return to fix the door and take away our uboxes. Honestly I don't know if our ubox is going to end up at our locations and I really wish we went a different route with another company, but by the time we had these issues it was too late and we were delayed enough as it is! I did get a phone call back from Kayla almost a week later offering my a $50 refund which is a joke! Kayla should be fired for this and I'm thankful for Ron and the lady at the front desk of the office for helping us out because without getting Travis' number, our things could've been stolen or worse. I don't recommend this location and honestly I won't be giving U-Haul another penny in my entire life. It's a company I don't trust and I really hope our things arrive at our location in one piece.
International Trailer Services, LLC
9170 Siempre Viva Rd, San Diego, CA 92154, United States
Good
Sunbelt Rentals
7585 Mission Gorge Rd, San Diego, CA 92120, United States
So so so happy I found these guys! Brian and the staff were helpful, informative and didnt even make fun of me when I wasnt sure what I was asking for! Such an easy rental process and even more economical after talking with them and not needing the entire rental period.Awesome customer service + my old house with its bad plumbing = I will be back here, thank you guys!