Top Truck Rental Agency in Concord
Trailer Rental at U-Haul
2291 Monument Blvd, Concord, CA 94520, United States
Monica was amazing - excellent customer service and a pleasure to work with.Brodee was great too - I appreciated all of his personal help and coordination.
U-Haul of Concord
2291 Monument Blvd, Concord, CA 94520, United States
If I could give this place no stars I would!, doesnt even sum up the incompetence of this location!BUYER BEWARE! We ordered a hitch and installation for our vehicle and set the install to be done at this location. We were set with a day and time. On the day of install we were called maybe 30 minutes before and told it would have to be done another day because they didnt have all the necessary parts. Rescheduled and when it came to the day of install we arrived to drop it off only to find out low and behold the parts still werent there. I mentioned that having a system in place to avoid this happening would be helpful. George was the name of the small minded individual that rudely snapped back with some excuse and another, which I felt was unprofessional and unnecessary. So once again we rescheduled...what we shouldve done was to listen to all of the signs of incompetence and just asked for a refund at that point in time. So here we are today! The day of install (again). We drop the car off, make sure they have ALL of the required parts and left for a planned day out celebrating my fathers 72 birthday. Only to get a call after we sat down for lunch by the notorious George telling my husband that they cannot complete the install. They couldnt (aka didnt know how) get my break light off, tried with force it and BROKE IT. Heres where it starts to get good...WE would have to go get a new break light cover and they would just reimburse us!! HA!! How bout no! How about you figure it out since you broke it! Hey I know YOU call Acura to make sure they have the part in stock and courier it to your location since youre not allowed to leave the premises George is very argumentative...a word he apparently doesnt understand the meaning to! Because all he wanted to do was try to dismiss his responsibilities and insist the ONLY way they would mend the issue would be for us to stop what we were doing, go get the part, reimburse us for the part and put a new one on.....um HELLOOOO GENIUS.... if you broke the thing in the first place BECAUSE YOU COULDNT GET IT OFF, then how does it make any sense to do what youre suggesting???!!! We tried calling the GM 3 times with no success at all. Called the customer service line in which we were transferred a half dozen times and on the phone for 40 minutes just to file an official complaint so that it would be documented. This place is an absolute joke with rude, inadequate individuals that could care a less about providing quality service for their work. Prepared to get screwed! When my husband went to retrieve the car he was refused a full refund, had several of the staff arguing and insulting us about our RIGHT to a FULL REFUND. We did finally get the full refund but still will have to deal with them about the repair cost. Nightmare! Pay more and go take your business where professional and competent work AND customer service is a priority!
Top other services in Concord:
Hamid Ray Asemi - State Farm Insurance Agent
3600 Clayton Rd A, Concord, CA 94521, United States
Excellent Insurance Broker for Multiple Properties and Vehicles:I have been a loyal client of Hamid, my insurance broker, for many years. Throughout my experience with him, he has consistently provided exceptional service and expertise in managing my insurance needs for three properties and four vehicles. I am delighted to share my positive review of Hamids outstanding work.One of the most admirable qualities of Hamid is his deep knowledge of the insurance industry. He possesses a thorough understanding of the various policies available and has always guided me towards the most suitable options for my specific requirements. His expertise has been invaluable in ensuring that I have the ideal coverage for my properties and vehicles, giving me peace of mind.Hamids professionalism and attention to detail are commendable. He takes the time to thoroughly explain the terms and conditions of each policy, ensuring that I am fully aware of the coverage and any potential limitations. His transparency and honesty have helped me make informed decisions when it comes to my insurance needs.What sets Hamid apart from other insurance brokers is his dedication to personalized customer service. Despite having multiple clients, he consistently makes me feel like a top priority. He promptly addresses any queries or concerns I may have, and his quick response time is greatly appreciated. Hamids friendly and approachable nature makes the entire insurance process effortless and stress-free.Moreover, Hamid has consistently demonstrated his commitment to finding the most competitive rates for my policies. He goes above and beyond to explore various options, ensuring that I receive the best possible coverage at an affordable price. His ability to strike a balance between quality and cost-effectiveness is truly commendable.Overall, I cannot recommend Hamid highly enough as an insurance broker. His extensive knowledge, professionalism, personalized service, and dedication to finding the best policies have made him an invaluable asset in managing my insurance needs for multiple properties and vehicles. I am grateful for his exceptional service and look forward to continuing our business relationship for many years to come.
Wills Auto Body, Inc.
2330 Bates Ave, Concord, CA 94520, United States
Will and his team have been nothing but extraordinary! I was originally sent to a body shop that was recommended by my auto insurance. After witnessing one of the employees not knowing how to change my car from reverse to the drive gear, it raised some concerns with me. Im the type of person that is very particular about my car and who works on it. After doing more research about the shop my insurance sent me to, I decided to do some searching of my own to find a shop that I can trust.I found Wills Auto Body after reading numerous reviews and as a recommendation from an enthusiast forum that I am a part of. I decided to give them a shot as I read nothing but positive remarks. I emailed them from their contact information on the website and Micheal responded promptly. The length and detail that Micheal went into answering my questions already gave me a good feeling and gave me enough confidence to make an appointment to bring my car by to have it inspected.When I brought my car to the facility, I met with Will and he was kind and patient enough to explain the entire process to me, from how they will be dealing with the insurance company themselves, to stressing the importance of using original equipment manufactured products (exactly what I was looking for), to how they take pride in their work and care for clients vehicles as if it were their own. I left the shop with great confidence and decided to place my trust into Will and the rest of the team. I want to also add that communication with the shop has been amazing. Phone is always answered and questions are addressed with professionalism and courtesy.Fast forward to the pick up date (about a week later), I get a call from Micheal informing me that my car is ready to be picked up. With excitement, I head on over and see my car parked outside. It was washed and vacuumed and ready to go, as Micheal said he would do prior to me picking up the vehicle. I did an inspection before signing the documents and I was ecstatic about the quality of work. It was at that point that I knew I made the right choice going with Wills Auto Body. I cant thank them enough for treating my car with such care and exceeding my expectations. Ive said it before and Ill say it again, theyve earned my trust and will be my go to body shop for any future body work. I highly recommend this shop if youre looking for a place that pays attention to detail, performs high quality work, and is professional in their business. Thank you so much!
Enterprise Car Sales
1235 Concord Ave, Concord, CA 94520, United States
THIS STORY NEEDS TELLING YOU WON'T BELIEVE THIS EXPERIENCE.BAKGROUND. I was in desperate need of a new vehicle for my business. The company had outgrown my current vehicle, but I was on a tight budget. I went around to the auto dealers in the area. I was so weary of the pressure of sale people and finance managers I nearly given up hope of having a decent conversation with a salesperson. Then I went to the Enterprise Car Sales in Concord, CA.MY EXPERIENCE. I was met by salesman Victor Lucatero. He and I discussed my business, the needs I had and the price point for which I was looking. Victor immediately understood. He found a couple vehicles that fit my need. He did NOT try to get me into something beyond my price point. He was careful to follow my guidelines. I looked at the vehicles he recommended and I immediately liked the vehicles he showed me. Each vehicle was exactly at the price point I needed. Throughout our discussions he was courteous, professional and sincere. We actually had a civil conversation. I needed to leave for a meeting but told him I would come back. He did not try to keep me in the dealership. He did not try to haggle the price with me. He did not force me into looking for something way above my needs and price point. Absolutely no high pressure selling.I thought I was dreaming. The next day I met with Christine the sales manager. I thought, ‘Ok, the butter was smeared on now comes the high-pressure manager's pitch. I was wrong. Much to my surprise Christine was just as nice and kind as she could be. ABSOLUTELY NO PRESSURE FROM THE SALES MANAGER. I was very apprehensive. I thought, When is the other shoe going to drop? It didnt. She was as disarmingly friendly as meeting your own kin on a Saturday night. She explained my options and immediately got me several offers for my loan. She told me the interest each lender was asking and recommended the lowest! Again, what?! My whole experience was as pleasant as having coffee with friends. We talked and laughed and simply had a relaxing time. To say I was shocked would be understating my feelings. They made me feel very comfortable from start to finish. Everything went so smoothly, things explained so thoroughly that I purchased the vehicle right then and there.THE VEHICLE. The vehicle was pre-owned, but you couldn't tell it. It was clean, rode smoothly and, more specifically, met my company's needs to a “T”. The vehicle was even newer than I had ever hoped to get for my price point!THE PEOPLE. I credit Victor's great knowledge of the vehicles he recommended to me, his easy way of speaking to me as an adult not an adversary, and wonderful personality for my purchase of a vehicle from Enterprise. What a wonderful salesman—or should I say unpaid employee of mine—as he kept my company's business needs and finances in mind. Christine doesn't have “superior than you” bone in her body, unlike all of the sales managers I've met in my long lifetime. She is truly a Professional (yes with a capital P). Victor and Christine are the standard bearers of what a sales professional and an auto sales manager should be. These are the kinds of people I would not only hire, but would have a drink with after work. More to the point, the kind of people I want to do business with on a continuing basis. They are that friendly.If you are looking for a vehicle, I strongly recommend you check out the vehicles at Enterprise Auto Sales in Concord, CA. If you want to argue, haggle, yell and do all the auto buying tricks we learned from our parents, do not go to Enterprise. You will be disappointed. If, however, you want to be treated like family, get a square deal on a very reasonably priced vehicle, and an outstanding buying experience look no further than Enterprise Auto Sales. The are the consummate professionals which other auto dealers can only hope and wish they could emulate.Oh yes, and ringing the new car buyer bell was a blast!! VERY WELL DONE VICTOR AND CHRISTINE. I CANNOT THANK YOU ENOUGH.
Jared Burns-Coffin - State Farm Insurance Agent
2151 Salvio St Ste 270, Concord, CA 94520, United States
Quoted a price for home and auto policy. I decided to switch from Geico to State Farm. Paid all 6 months for 4 cars. Paid full 12 months for home. Then I receive bills for each auto policy wanting additional money. It was not a small change either, it was hundreds of dollars difference. The price went up before the policy started. I called and was told it was because of a minor traffic violation on my record. I disclosed that when I was asking for quotes. There was no change in anything, but the price. I told them to cancel several times now. I have even reversed the payment on my credit cards because they were dragging their feet on any return. This is all before the policy even started! Now I get a bill for $936.63 in November for 1 car that was not cancelled on their end. I called them again and apparently I have to speak to the agent again! The same person who has made this probably one of the worst experiences in dealing with a company. I have probably wasted a good 10 hours of my life with this horrible experience.
Caliber Collision
1260 Diamond Way, Concord, CA 94520, United States
Frustrating experience all around. The coordinators are wonderful—my service advisor and their manager made this a nightmare that I'm still dealing with.Basic bumper replacement. Told them not to drill holes in it—promised they wouldn't. They drilled holes, damaged the bumper's finish, and said oops oh well human error. Didn't replace or repair the damage they caused. Failure to follow basic direction.Asked them for the old material back—promised they'd return my property to me. They did not. Oh we scrapped it they said. Inexcusable.They disassembled far beyond what was necessary—it's a bumper, not a full front replacement, damaged my front wheel flares by breaking tabs and tried patching it up with cheap double side tape. Shoddy and unprofessional.The painter is a rookie and should be replaced. The prep was lacking and shows in the finish. Didn't let the clear cure and there's marring/etching. It's not difficult work when you know what you're doing.Service advisor Khoa is impersonal, dishonest, and unprofessional. Treated me poorly, like second-rate business, and left everything on a super rude note. Even had the nuts to tell me other customers are waiting and that he'd get to me when he's able.If I had been unreasonable at any point, I could have understood the behavior. This makes me regret treating people with respect and courtesy.Completely unwarranted. No accountability or care.I kept photo documentation of all of it. Looking into a way to escalate this above the branch.Go to an established location in Walnut Creek. The one on Pine does a great job. This place is a joke. You can smell it as soon as you try parking on their embarrassment of a site.
Concord Chevrolet
1330 Concord Ave, Concord, CA 94520, United States
We contacted the dealership when we received the notice for the recall and scheduled an appointment. They had no knowledge that all they needed was my vin to process the battery order. I arrived for my appointment and they said its a 4 hour procedure which soon turned in to all day, and then overnight. I informed them that based on the info they provided that I was not prepared not have a vehicle, so they proceeded to get me a rental. Soon after I arrived home in my rental they called and told me that I can pick up my vehicle because they dont have any batteries to install and the first step was to get the VIN number to order them from GM( which could have been done as soon as I arrived or before they even scheduled the appointment). I returned to the dealership to exchange the rental for my vehicle where they informed me that my batteries had been ordered and they will contact me when they arrived. 15-20 passed when they called and told me the batteries are in and we scheduled the appointment for the service. This time they said they would need the vehicle all day for the service so I was more prepared and scheduled a ride. I dropped off the vehicle at the dealership and received a call from them 4-5 hours later stating that all they had to do was get the VIN number to order the batteries from GM. I was in disbelief an informed them that this was exactly what happened the first time my vehicle was there for this service. They were just as confused but stated the batteries were not ordered on the first visit but are now. Once again! Theyll contact me when my batteries arrive. 15 days or so and the dealership contacts me to come in for the service and the batteries are in their possession. They stated they would need the vehicle all day so thats how I was prepared. I called 3 times throughout the day without ever reaching my representative and leaving voicemails. They never called back or ever gave an update so I had someone drop me off at the dealership to find out the status of my vehicle. When I finally was able to speak to someone face to face, they told me the vehicle had to stay overnight. I informed the representative that never had they mentioned that and I needed a car to travel the following day on Christmas Eve. They were lucky that the rental agency had one vehicle left. The service department was open on Christmas Eve and they still did not finish the service. The service department obviously was closed for Christmas and the following day (Sunday) so I had the rental for 5 full days. The dealership has almost no knowledge of the recall and what the battery charge is supposed to be after the service. This was the most unprofessional encounter for this type of commerce. Its amazing the the complete lack of performance and preparedness. I understand mistakes happen but this is beyond that.
Xfinity Store by Comcast
2001 Diamond Blvd Suite 150, Concord, CA 94520, United States
I went here today to replace my grandmas old cable box and swap it with an upgraded box. In order for my grandma to watch and subscribe for her Filipino channels (TFC, GMA Pinoy TV & GMA LifeTV), I had to replace the old box since TFC is now in HD.I arrived promptly for my appointment at 4PM. I was welcomed professionally as I returned my grandmas old box and remote. Then, I was given a barcode to proceed to a waiting area until my name was called.Approximately 10 minutes after arriving, I was called over and assisted by an Xfinity agent named Norma. Norma was not so friendly as I began and explained the purpose of todays visit. My main intention was to replace the old box, swap it with a new and upgraded version and add her Filipino channels. However, it took me several obstacles due to the fact that my name was still not added to my grandmas account as an authorized user. What do you expect? Do you expect my grandma to add my name to her online portal while she is still learning these technology upgrades from me? Thankfully, I was allowed to call and talk to my aunt on the spot to verify the account details. After todays visit, I was very sure that my aunt added me as a manager to my grandmas account.When it came to finalizing the order, Norma encountered trouble upon adding the Filipino 3 package (TFC, GMA Pinoy TV & GMA LifeTV,) and I overheard her asking her colleague if this package can be added to my grandmas existing plan. Her coworker said oh no, they can only add TFC. Excuse me, GMA Pinoy TV & GMA LifeTV channels can be added without an X1 Triple play Plan. It also works with existing double play plans (like what my other relatives have in own home.)When Norma kept running into this error for about 20 minutes, she tried selling me into getting the X1 Triple play plan with only 300 mbps on top of my grandmas existing plan for about $200.00 per month. Woah, thats way too expensive! No thanks! In my own account, I currently have an X1 triple play plan that is only $150.00 per month! As a result of this scamming offer, I refused to sign my grandma up for a skyrocketed price per month. I kept insisting to keep my grandmas original plan and just add DVR and the Filipino 3 pack. In the end, I slightly won over Normas offer by having the upgraded bill at $20 cheaper compared to the first offer. One of the reasons why it became only $20 cheaper is due to DVR and HD fees. I wasnt happy about those charges because my plan at home doesnt not charge me for it (due to my loyalty with Xfinity). Norma wasnt really having it when I made her repeat the calculation process and quotes for a monthly. I also couldnt hear her well due to background noise at the store. However, as an Xfinity store, I insisted in having her become more transparent about the quote for my grandmas monthly subscription. Norma can do better to be more patient, transparent and more accommodating and friendly to xfinity customers like me. She has to work on that in order to prevent an unpleasant experience that I had today.Now that my grandmas new plan is not under a contract, Ill just find another way to negotiate her xfinity plan to make it cheaper over the phone instead of going to an Xfinity store. I am smart enough to say no deal, walk away with a decent plan and speak with an xfinity agent on the phone to find a better and cheaper monthly price. If I made it work for my own plan, then I can make it right for my grandma to help her continue watching Filipino channels on Xfinity for a lower price. I will only go to an Xfinity store to return and/or pick up new equipment.
Budget Car Rental
1790 Concord Ave, Concord, CA 94520, United States
Dear Kristina Mccann,I apologize for this inconvenience. However, I would like to point out some details .1) I find it incredibly surprising that after your daughter took my daughter's favorite toy without asking, I felt bad and was going to let her keep it, but then you came to me screaming in front of my customers just to get a free rental. Sorry not with me.So I demanded back what belongs to my daughter.I feel very sorry for the little girl, not for you.2) My regular customers know me. They know I am very nice . Therefore, after you told me you didn't want this Tacoma, I offered you to trade vehicles to the nearest location at no cost . Which you refused abruptly. If there was an issue with the rental, I was happy to even give you a complimentary discount. But there wasn't . So the only solution was to take it and exchange it .3) Instead of accepting, you started screaming at my other customers who were mad at you for interfering and cutting the line.4) You don't go to a business, insult the staff and other customers, and expect to receive service .5) There was absolutely no reason to threaten me with writing a bad review if I didn't give you 50% off .6) next time, be more proactive. Be nice to customer service ( in general ) and you will see a difference.You could have ended with a free rental at the end .But decided to call the police on me for refusing service.7) what did the police do when they arrived ?They Politely asked you to give me the keys back because the Tacoma was still on our possession and you were not authorized to drive away with it.Trying to steal my personal belongings? Inside my back office, when I only allowed you to use the restroom? Come on.Teach your daughter better values next time.