Top Truck Rental Agency in Oakland
TEC Equipment - Oakland
8099 S Coliseum Wy, Oakland, CA 94621, United States
We took our truck for some repairs and to make a long story short, after an over 24k bill repair ( which we agreed) Im finding missing bolts, loose parts in our truck. Radiator has 2 main bolts holding it in place one was missing and the other was loose. Brackets holding the air conditioning lines were placed backwards, windshield wipers were working perfectly fine and now they are not, they removed some of the interior plastic panels for repairs and were placed back wrong . Totally unprofessional and lazy workmanship for the money they charge and to be a Volvo dealer . I changed the radiator once before on this truck myself and did a better job, and Im not a mechanic. Also 80% of the time they dont have the parts needed. I would expect such a poor work quality from non professional mechanic, not from a manufacturer dealer. Go somewhere elseJan 2024 edit. Hard to believe but still finding issues with the repairs made by Tec of California Oakland.1# They replaced the 4 batteries on truck AND LEFT THEM LOOSE! Truck died while on the road, when I opened the battery compartment, the bracket holding batteries in place screws were loose and as a consequence batteries shifted and got loose.2# They replaced the steering pump and forgot to fill it with oil!! Noticed a humming sound when turning at low speeds, checked the oil reservoir and it was dry. Im surprised pump didnt burned out. It was so ridiculous that I took time out of my work day to stop by and talked with the service manager to make sure he was aware of these issues.Neve seen such a level of ineptitude.
U-Haul Moving & Storage of Oakland Coliseum
8000 San Leandro St, Oakland, CA 94621, United States
Initially, I would've wanted to put zero stars. Our experience at this uhaul began last month when we were moving things into storage. We had reserved a truck online which included a free month of storage. No prep for what we would need, so we thought that a small issue when we didn't have our ID meant we would be set back 20 minutes. By the time we were back to the facility, unbeknownst to us our reservation was cancelled. The front desk person who was helping us told us nothing, but referred us to his associate. That employee also told us nothing about what was going on, and we were confused by his asking us for information we'd already given multiple times. When we asked for clarification he immediately snapped at us telling us that he had to recreate a whole reservation for us - this was the first we were informed of that - and when we explained that we were only just now being made aware of that issue he asked my partner to stop using a tone with him. If anyone was using a tone, it was by far the sales associate who was curt, uncommunicative, and combative. During this whole process we lost the size of storage unit we had reserved weeks before. We were assigned a smaller storage unit - with zero customer service acknowledgment for the inconvenience, I might add - and when we got to it there was already a lock on the door. We had to spend another 10 minutes looking for a new unit with no lock. This entire ordeal cost us five hours.We came back to uhaul this morning to retrieve our things in storage and load a truck. The only reason I'm giving any stars at all is because the general manager, janitorial storage staff, and the staff who retrieved our truck this morning were all patient, helpful, and kind. The same cannot be said for the employee we interacted with this morning who yelled at us for parking in employee only parking (if that was indicted by signage, it was by no means visible enough). When we asked for instructions as to where we should go, we continued to be yelled at until she informed us that she hadn't clocked in yet. It's not the responsibility of your clients to know if you're clocked in or not, especially if you initiate the conversation. I work in customer service and I can empathize with not wanting to do work outside of my hours, but I have never once yelled at a customer for talking to me off the clock, simply politely referred them to someone else. Again, it should not be my responsibility to tell someone how to professionally speak to me as a customer. I wish the kind folks who helped us out here could have made that experience outweigh the negative ones, but I was shocked by how immediately rude 90% of this uhaul's staff was. Moving is already stressful for people, you cannot expect them to have information that it is your job to provide. The customer service here needs a complete 180 degree change, immediately.
U-Haul of Oakland
5330 International Blvd, Oakland, CA 94601, United States
Talk about a nightmare! Below is the original review that I decided to delete once the Field Relief Manager, Bee Osalbo, called on October 1st 2020 to say a partial refund would be on its way within 7-10 days. Here we are at the end of the month, no refund, NO RESPONSE from Bee after 5 attempts, just a joke of customer service this guy is.The entire Uhaul experience was terrible.We bought boxes from Uhaul, they all arrived in different shipments, a mess for living in a city building. We never received the markers and those type of small items. So immediately we had to go purchase those.We, being two young people in San Francisco, only living there a year, not having a car, selected 100 Valencia for the pickup given our situation.We did this weeks in advance, and yet at checkout we were finally informed a 24hr confirmation. We were moving across country, 30 hours, and flew my dad in to help. 24hr confirmation is a JOKE.And then to realize we had to rent a car to pickup our Uhaul?? What is wrong with you people? This is the opposite of service!! You made us not only drive to get the Uhaul, but we had to pay TWO tolls we wouldnt have paid because of this.Rewind to never receiving the confirmation... so its 24hrs away and still no confirmation. So I call the Valencia location only for them to literally argue that we were called. You want my call logs from Sprint?? Id be happy to furnish.Fast-forward to pickup in Oakland, we arrive. The incompetence of the kid running the front counter is absolutely the epitome of shaking my head. What a punk. The truck that I confirmed just the day before as road worthy had a crack in the windshield and no dollies to be found... in addition to being forced into an industrial area in Oakland to pickup the Uhaul.When I said how poor of service it is that all these people sitting around couldnt be better employed by transporting trucks where they should be instead of making the RELOCATING customer do it, he said You act like youre the only person in this situation, youre not. And I cant help we dont have dollies. I love that your contact yesterday confirmed my inventory when they cant see it.This is how you want to break the news to a $4000 paying customer? Are you serious?So I flew in my 65 year old dad to help my husband load-out our belongings and drive us 30 hours home. We had to pay our building $150 to move-out based on a 4 hour window. Without those dollies, the 4 hours turned in 8 hours which then turned the middle travel day into 16 HOURS on the road to make up for it. They left in the middle of rush hour, etc. DOMINO EFFECT. And about broke my dad from the carrying.We returned the truck with more gas than we received - which wasnt even a full tank... so they immediately had pull over to get more. We returned the truck 4 days early because I never asked for a 7 day rental!!! And hundreds of miles under the limit. So you guys are going to resell that truck and double your profit this week.But what did we get? A horrible experience with lack of follow-up. We made the reservation in advance. We showed timely. We called to confirm since your team failed to. We confirmed our dollies a day in advance yet didnt get them (and in fact that girl recommended I change my order, so freed up inventory for you too).No reason for this. None. Lazy employees and a ridiculous way to blame a pandemic for your poor service.Terrible. I would have rather paid $10k to hire movers than to rent a car to get a truck rental to pay tolls I never signed up for to breaking my dads old body to risking my dad & husbands life for this drive than pay your company $4k for a partial shipment of boxes, missing equipment, and horrible experience.Oh and the dude said he wouldnt charge for the stupid dollies he did have YET he charged us!!I remember my first time doing business...
Budget Truck Rental
121 98th Ave, Oakland, CA 94603, United States
Staff was rushed and unprofessional. He wheeled out 75 lbs. of furniture pads and told me to take it to the truck and lift it in there myself. He also didnt come out to inspect the vehicle with me and just said it was good to go. On top of that, I didnt even use the furniture pads and they charged me anyway for them.Next, he parked the trucks too closely together which caused me to break the driver side mirror of the truck next to mine when I pulled out of the parking spot, and then lied to the investigator that the trucks werent too close together. Budget is now charging me $245 for liability purposes because I was in the driver seat. I literally put the truck in drive, let my foot off the gas, and then the mirrors collided - not even three feet from where I started the truck... They do not care about their customers voices and definitely do not follow up seriously when a dispute is made. One of the National Risk Managers I spoke to at Budget said, ..if we go to court we will win, but its not worth going to court over. Basically saying that Budget has no liability over their employees decisions and actions because I signed paperwork.Overall, I am never renting form Budget again for taking advantage of their customers, being deceitful, and unprofessional. Truly upsetting. I hope Budget re-evaluates their operational procedures and their customer service, from top to bottom, so this doesnt happen again.
U-Haul of Milpitas
2395 Old Oakland Rd, San Jose, CA 95131, United States
THIS BRANCH HAS 2.5 stars on YELPDave Daniels - General Manager of U-Haul (San Jose 2395 Oakland Rd)BEWARE OF SCHEDULING RESERVATIONS AND FULFILLING THEM AT THIS LOCATION WITH THIS GENERAL MANAGER (Dave Daniels*).SAVE YOURSELF TIME, MONEY, STRESS AND ORDER A POD OR GO TO PENSKE, RYDER ETC. ANYWHERE BUT U-HAUL.* See business card and picture for reference.This was the worst experience I've ever had with any company...EVER! Not only with this branch of U-Haul, but also with the call center. This is a long experience, but I'll shorten it to give you a brief taste of our horrible incident on 7/3/18.A week prior (6/26/18) we reserved a U-Haul 8x12 trailer at the San Jose branch for pickup on 7/3.On 7/3, my wife goes to pickup the trailer per our reservation, and the conversation goes this way:Dave Daniels (General Manager) nonchalantly tells her: “Oh we don't have that trailer.”Wife: “well we have a reservation that confirmed pickup here at your branch”Dave Daniels: “yea we don't have that, and the closest one is 2 hours away, you can drive there.”Wife: “We need the truck now per our reservation because we are moving tomorrow.”Dave Daniels (General Manager): “Well other people drive several hours to pickup rentals.”Wife: “But our reservation is here and if someone would have contacted us to let us know, we might have been able to pick it up 2 HOURS AWAY!!! You need to make this right for us.”Dave Daniels (General Manager): “Oh whatever, I'll call the call center and see what they can do”Call Center: “Can't do anything for you, all we can do is give $50 off your purchase of a $1700 Truck rental” (Hangs up)Wife: You have to make this right Dave, what are you going to do for us?Dave Daniels (General Manager): “I'll drive 2 hours to the branch and pick it up for you guys today and call you later before we close (7pm). Let me get your number and reservation number. Talk to you soon. Don't worry this will be taken care of.”7 hours later still no call.6pm rolls around and I decide to go to the branch and see if Dave Daniels (General Manager) made any progress because the Branch closes at 7pm.I ask Dave Daniels idiot receptionist where Dave Daniels is...Reception Idiot: “Oh Dave went on vacation and won't be back until next week. Here's his business card with his number, go ahead and call him.”7pm comes around and no call, no trailer, U-Haul now closed.Several calls to the call center speaking to people inept and just collecting a paycheck. Transferred 5 times to different people saying they don't deal with these issues.One call center girl named Miesha says “I don't have time to talk to you” and hangs up. The last girl says “we can file a grievance which takes up to 48 hours but thy probably won't do anything.”8pm, no trailer, no call from General Manager Extraordinaire.U-Haul officially screwed us over, like many other people with the same experience.To get a General Manager to say he will take care of the issue, and to never call you back or deliver according to his word is HORRIBLE BUSINESS AND DISGRACEFUL.This branch with DAVE DANIELS (General Manager) as its captain deserves 0 stars on Yelp and is exactly what's wrong with society.ONCE AGAIN, DO NOT DEAL WITH THIS BRANCH OR U-HAUL IN GENERAL.Have a POD delivered to your home or use PENSKE, RYDER etc. Save time, money, stress and get your move handled correctly and efficiently from step 1 and don't do business here.
Tool & Truck Rental Center at The Home Depot
4000 Alameda Ave, Oakland, CA 94601, United States
Jeez! I called to try to reach the rental dept, which never answered their phone. Then I got bounced around--ultimately wasting about 5 minutes and getting nowhere, reaching no one except Jeanine(?) the operator, who patched me through to phones which were then never answered.But the point of this review is to TRY TO GET THROUGH TO MANAGEMENT that their outgoing, boiler-plate telephone ad material is set excruciatingly loud. The rest of their phone system seems to be OK (except for the fact that phones dont get answered.) That one outgoing message is so loud that its beyond unprofessional--its OFFENSIVE. Please fix it, will you?Im a regular customer of this store and its a relatively good Home Depot. Im aware that one might argue thats an oxymoron.
Truck Rental at U-Haul
8000 San Leandro St, Oakland, CA 94621, United States
Morning crew always take care of me and customer service is on point always ! Shoutout to the morning crew
Top other services in Oakland:
Equilibrium Spinal Care Dr. Marie Biek, DC
400 40th St, Oakland, CA 94609, United States
I would highly recommend a visit to see Doctor Marie at Equilibrium Spinal Care.My story - years of pain and discomfort, pressure in back of neck area, crooked shoulders and pain throughout my entire right side, through shoulder area, sacral tightness and pain, depression, some numbness, headaches, brain fog and chronic fatigue.Experienced whiplash in a car accident a few years ago that worsened things. Went through all types of body work, re-alignment therapy and exercises. These things all helped but never resolved the underlying issue. I heard about Nucca care but was concerned about going to just any doctor. Took my time finding the right doctor and have been on a path of healing since.Firstly she offers a free consultation where you can ask questions and learn about what she does and how she can help. I really liked that. The adjustments are very gentle and precise. Doctor Marie is very knowledgable and well trained. From my experience and observation its obvious she cares about her patients and what they are going through. She takes the time to really listen and understand whats going on before getting started.I refer to Dr. Marie as magic hands. After my first adjustment I felt a world of difference, instant relief from the tension in my neck and the body followed. My shoulders are now even for the first time since I can remember, my pelvis, my legs, all the pain on the right side is gone!!Thanks to Dr. Maries care I can now say I have a restored hope for a healthy body, outlook and quality of life.Im not one to write reviews often but my experience so far has been life altering and share worthy. I hope this can help anyone out there who might be suffering and looking for some lasting relief.Reasonable cost and quality care.. Thank you Doctor Marie!!
Extra Space Storage
210 Fallon St, Oakland, CA 94607, United States
After visiting several storage facilities, including another Extra Space Storage location, I actually chose this facility because, Katherine, the manager at this location was extremely friendly and helpful when I first stopped by to inquire about rates for a storage unit. The other locations lacked any kind of personal connection and friendly service. I felt like I was just another number filling another numbered space. Even though two other facilities offered the first month free, this facility had less expensive monthly rates over the long-term. I made a great decision renting at this location and I am glad that I have a space here. The location is great, only three blocks from the freeway, six blocks from a BART train station and close to downtown, Lake Merritt, central Jack London Square, and the marina. The facility is also clean and well maintained. The landscaping along the outside has been updated and a city service drain underneath the outside sidewalk that had backed up during the winter rains were promptly repaired and serviced. This week they will be repaving the driveways. It is apparent that Katherine cares about having a great facility and providing great service. Often times, it are the little things that made a big difference. And this is where I store my stuff, both precious and worthless. After all, it is more or less an extension of my home. I highly recommend this location and tell all my friends as well as anyone who needs storage about it.
Uptown Body & Fender - Auto Body Shop and Colli...
401 26th St, Oakland, CA 94612, United States
Update: On 8/22/23 I brought my car to Uptown Body & Fender, and was surprised by their failure to communicate as it was costly, disruptive and a very bad customer experience.Initially they said my car would be ready in a couple of days and definitely in time for either a drop off or pick up by Friday 8/11 and no later than Monday 8/14 as that's when the detail job was scheduled at Best Detail in Broadway. We were all clear on this plan before I left.The next day Uptown calls to inform me that there's damage done to the inside foam of the bumper, and that would cost me another $600. I asked for an email w/photos and the new estimate to share them with the responsible party paying for my repairs before agreeing to proceed. I responded within the hour to proceed with ordering the additional part to continue with the repairs as scheduled.It's now a week later, 8/16 and I I haven't heard anything from Uptown, but by now my car should either be at Best Detail for detailing or almost finished with the detail. So I call Uptown and I'm told there's yet another hiccup as there was an issue with the used bumper ordered last week and instead of a used part, we have to go with a new one.What I take exception with is…1. The failure to communicate any of this to me without me having to call Uptown. And. 2. What's the status now w/my detail job as all parties were in agreement that my car would be finished by Uptown and delivered to Best Detail no later than 8/14. The response was “I had no idea this was the plan, but let me call Jose at Best Detail and get back to you.” Huh??Turns out Best Detail called Uptown asking why they haven't received my car and what's the status? It was then decided (again, without my knowledge) that Best Detail would arrange to get my car before the new bumper arrived and at least Best Detail can complete their detail job.. At least Best Detail didn't disappoint and delivered as promised with an AMAZING interior/exterior detail job!What I'm also taken aback by is that the person communicating with me at Uptown had absolutely no idea my car was not in their possession for a period of time and that no one from Uptown thought it was important to communicate this to me nor Steve until I called to inquire- (Steve did apologize sincerely for all the mishaps on the phone at this time fyi) As a result, I'm without a car for two full weekends as when Uptown finally completed the work late Friday afternoon I was already out of town in Napa proceeding with my weekend plans.The final straw came today when I came to pick up my car and was instructed to inspect the car and let them know if I had any concerns. The car had so much dust on it, I couldn't properly inspect all of the work done by both shops so I requested that someone clean the car up. It's the little things!This is not the customer experience I've come to expect from Uptown; they truly dropped the ball with their inability to effectively communicate across all parties. Additionally, nothing was even offered up monetarily as a means of an apology for all of the mishaps and inconvenience, and I did ask but was told that decision lies with the owners Mike or Giovanna, however by this point I shouldn't even have to ask, it should be offered. Again, a very disappointing customer experience this time around.—————————-I recently decided to take my car to Uptown Body & Fender to be serviced after reading their reviews. I was not disappointed! The minute I walked in I was pleasantly greeted by everyone I encountered, asked if i wanted coffee/latte/cappuccino, and just felt welcomed and like family. The work they did was exceptional and even saved me money by throwing in some elbow grease freebies. These folks are class personified! Id strongly recommend Uptown Body & Fender to anyone in need of any auto repairs. Thank you ALL!