Top Van Rental Agency in Costa Mesa
Wheelers Accessible Van Rentals
3195 Airport Loop Dr Ste D2, Costa Mesa, CA 92626, United States
Customer service is amazing. The prices of reserving, checking out and checking in is seamless and effortless. The first time you rent the van you may feel apprehensive of the entire process being done virtually. However, we have now rented a van for the 4th time and it is nothing short of a great customer experience in addition to providing a product that delivers on the practical mobility needs of the customer. All agents are great but I have had the opportunity to interact with Bree more times and I have to say her caring, accommodating, patience and understanding really elevates the wheelers customer experience. Thank you to all Wheelers staff at all levels for making accessible vans available to all of us who need a van sporadically based on the needs of our loved ones - the end user.
U-Haul Moving & Storage of Costa Mesa
2680 Newport Blvd, Costa Mesa, CA 92627, United States
This company does business for U-Haul near Newport Beach, CA.On November 2nd I went to the above mentioned company with my husband to get a U-haul truck that I had reserved 4 days prior in my name to move my mother. We arrived, there was a big line, we waited our turn (even though I had an appointment made online) then a man named TIM FOUSE CLARK called us. He asked me my drivers license and credit card (platinum American Express) which I provided. He continued putting/checking my information on his computer, and asked me a contact phone number which I provided.He then said I am calling you now. I said “well that is my home phone number, so I will not be there”. I even mentioned that the day before he had called me and spoken to me. In a bizarre behavior, he then asked us for a cell phone what we did not have with us at that moment; we were moving furniture and boxes.He continued saying loudly in front of at least 20 people that we SHOULD have one, he needed to call us. He even made fun of us in front of everyone (very humiliating experience). He said “hahaha no cell phones?”, like we were lying. He made look like that today is MANDATORY to everyone to have a cell phone ON YOU.He continued to behave erratically, agitated, screaming at us, and we were trying to be reasonable during all times. I even suggested that I could go home, so he could call me. He threw his pen over the balcony demanding a phone, I feared for my life at that moment, he was very aggressive.I then perceive that I had to give this man at any cost a phone number, so I gave my mother's, who is a very sick old lady (79 years old), so he could call.After all this harassment I asked him for the manager and he said it was him, then I said “I want to speak to the owner then”, he said it was him. Wow!!!!This is the first time that I see someone asking for my phone and wanting to call me right and then to confirm my identity. It looked like to me that he was DISCRIMINATING US!!!!! I know that because I was waiting for my turn and I was observing his behavior, I did not see him asking nobody for a phone that he could call now and then, just us!
U-Haul Storage of Costa Mesa
2550 Newport Blvd, Costa Mesa, CA 92627, United States
Negative 5 stars this guy is in the business of coercion through bad faithcompliance tactics, his goal it would appear is to obtain payment through direct deposit or automatic withdrawal from customer account so that he can attach so called late fees and other unwarranted charges without expressed authorization from account holder all based on a contractual agrreement that he does not honor. The leasing agreement clearly states lock out after 28 days of nonpayment. It does not say that just prior to the end of the gratuitous grace period of ten days you will be forced to talk to management to get through the gate and/or the door to the onsite bathroom. Regardless the provision of an intercom through which the U-HAUL switchboard can be contacted and they will connect you to the office 1/4 mile away if they are open and yours truly has authorized someone there handle your particular contractual anomally as in my case it was requested that i make a payment in full, which they were not able to process because it was cash. We were let in to the facility without entry privilege to the bathroom discovered after hours at which point the U-HAUL switchboard was able to accomodate me. There is no business office onsite it is a quarter mile away he lives onsite, practices discriminatory profiling of customers, favoring some over others. 24 hour access is a privilege granted only to those deemed worthy. He has issues he has yelled at me and I have witnessed him yelling at others. I have talked to his supervisor without any acknowledgement that any action towards correcting these practices would occur and to go further up the chain of command would be to talk to the president and board of trustees or whatever it is that executes the business policy that i believe is in direct violation of U-HAULS general way of doing business as i have favoref theirHe is not a good representative for U-HAUL as he is not keeping America moving
Top other services in Costa Mesa:
Choice Plus Insurance Services
1072 Bristol St # 205, Costa Mesa, CA 92626, United States
Zach has been our agent for 7 years now. During this time he has proved to be a reliable agent, very knowledgeable professional, and a wonderful person. It is always a delight to talk to Zach and there have been many times throughout these years that he has surprised us with great deals, clear explanations of protocols and policies, and even off-duty calls when we had a car accident. Our business with Choice Plus Insurance (CPI) started with a single insurance policy for one vehicle. Afterwards we extended our insurance to two vehicles followed by a renters insurance policy. Currently we have policies for our three cars and a home-owners insurance. At this point, anytime we think about our insurance needs we immediately go to Zach for questions or advice. It is also important to mention that we've had the pleasure of interacting with the rest of the staff at CPI and – in every single occasion – they've always been very attentive, respectful, and knowledgeable. After all these years of service, we can safely say that Zach and CPI is the best agency in the area and we highly recommend them for all your insurance needs.
Service Center - Chrysler, Dodge, Jeep, RAM
2927 Harbor Blvd Suite 100, Costa Mesa, CA 92626, United States
This is the worst dealership that I personally know of and Im 51 years old. If you think your car is safe while being serviced I will tell you youre wrong. My Dodge was stolen while it was being serviced and what really funny is that not only did my car go missing from service but the key also went missing. And then to top things off the dealership has no desire to catch the thief. Theyre not willing to look at the cameras, multiple cars have been stolen from the dealership and they dont get a better system in place or maybe higher security. On top of that the dealership was so difficult to deal with after the vehicle went missing. I dont know the exact amount but Im going to guess that I left over a dozen messages for managers to call me back. Never once did they give me the name of their insurance company. Never once did they offer me a Rent-A-Car. On top of that they didnt even help me get back into a New vehicle, no special deal or discounted price. Basically its my opinion that I was treated the exact opposite way should have been treated with This type of situation.I talked to a guy who had his Toyota Tacoma stolen from a Toyota dealership. The dealership mustve apologized to 60 times to this person. They immediately got him a Rent-A-Car, they immediately contacted their insurance company, they called the police didnt force the customer to call the police. They all sat down and watch the cameras and they saw how the thief enter the property and then how the thief just literally drove off the property. Then when the individual got paid off from the insurance company he got less than the new vehicle was gonna cost and the dealership made him an amazing Lio offer because they wanted him to be happy. It is my opinion that this Particular Dodge dealership doesnt care if Im happy and they certainly dont care how I was treated during this situation.By the way the car that was stolen was a four-year-old widebody Dodge hellcat with roughly 10,000 miles on it. Literally this time next year the car will be irreplaceable. They only hellcats left for sale are the ones that are on the dealership lots and most dealerships have them marked up $25,000When my car was stolen my wife posted something on the Nextdoor app. Before the end of the weekend multiple people private messaged my wife saying that they had similar situations at the dealership. Cars being driven and accidents happening and then the dealership claiming that it happened while on a test drive. In fact when I talked to a manager about this alleged offsite car accident someone in service got really defensive telling me how it was an accident the vehicle was being serviced but when you talk to the owner of that vehicle he tells you a completely different story.All I know is that I will never take a vehicle to the dealership ever again
G&D Auto Collision, Inc.
2085 Placentia Ave, Costa Mesa, CA 92627, United States
Run for your life !!!!! Horrible customer service and the worst body collision repair I have ever seen!This was the worst experience I have ever had in business in 35 years. I picked up my car ..... it was completely filthy dirty, the body repair work was much to be desired the paint has runs in it. I noticed that the owner Angela was very nervous and it took over an hour to just pull my car up and when she drove it up she opened the drivers door and hit the mailbox and chipped the paint and dinged the door, then rushed me into the office and I said I wanted the check out my car she replied the money the money . I realized the car was running and after I reluctantly paid the balance I drove away and felt unsafe driving the car. I showed the work to 3 other body shops and they verified that it was not quality work, it seemed to be in worst condition then when I brought it in for repair. The car was not in alignment, I paid for an alignment - I paid for suspension work that was not repaired accurately, I got a second opinion from Fletcher Jones Mercedes - and they did verify that what I paid for was not done right and I paid for work that was never performed. When I confronted the owner Angela she immediately said dont take it to Fletcher Jones Mercedes they will find things and then I realized that I needed to pay for my wheel alignment again that I paid for that was not done.... I paid Fletcher Jones an additional $800 + I paid a third party auto repair an additional $ 700+ for repairs -- after I paid GND approximately $5000. all I got was a run around.... then she offered to write a check and was concerned that I wouldn report her business to the Bureau of Automotive Repair bar.ca.gov. She stated that she has receipts for my parts.... but I never saw that.... she first offered $1000 because she admitted that all the repairs I paid for were not done, then she said that she didnt want to refund me $1000 she offered me $700 refund and forced me to sign a release authored by her attorney to not sue, under duress I signed it because I needed desperately my car back.... she also stated that if I try and sue or report her and GND that she has lots of attorneys and they will help her and she also stated that I better not tryLesson learned --- never again will I ever bring a customer or family member or refer anyone againI am still paying for additional repairs....... my car is still missing parts..... but I will have it completed by a more qualified auto body and repair !This was the most horrible business transaction I ever experienced ---- I am the customer and I felt like this was a bad movie.....buyer beware....
Torelli Realty
1700 Adams Ave #110, Costa Mesa, CA 92626, United States
Valerie was initially very interested to get the listing agreement signed. The agents handling the sale - Alan and Heather - initially seemed energetic and competent. To my disappointment they chronically did not live up to many of their guarantees, promises, assurances, or duties. *Other buyers/sellers should know this before they select an agent.*These are failures experienced and suggestions for improvement:1. Communication - calling/texting before unannounced visits, ensuring times and dates quoted are correct, refraining from flippant or rash remarks/judgements, especially when lacking subject knowledge or qualifications ie construction/maintenance/etc, giving updates or forwarding information in a timely manner w/the understanding of the property owners responsibility and position2. Follow-through - doing what you say you will do in the same manner/time initially mentioned/assured3. Empathy/consideration - working to comprehend the buyer or sellers position, duties, schedule, workload, timeline, etc and acting accordingly (in communication and follow-through, etc) with their interests foremost, not merely own agenda or convenience4. Planning - laying out a plot and timeline for accomplishing each task/agenda with the clients interest in full consideration and being aware/respectful of changes to that plan and the communication, follow-through, and empathy required -- then communicating/sharing that timeline with the buyer/seller in writing5. Client profile - recognizing, acknowledging, noting, and creating - then refreshing memory of clients desires, requests, personality, workload, position, etc in order to keep in syncronization and context when talking and working with themAt the close of escrow I was pressured to move out earlier than the contract agreement because of mistakes the agents (buyer or seller or both) made in order to accomodate the other party.These frustrations and concerns were voiced and expressed all along the process, and yet a month after the sale was complete a mass advertisement mailing was sent out stating the transaction occurred with no stress to the seller. That complete falsehood and misrepresentation could not go unchallenged and this review is written since many others in the neighborhood shared similar stories or issues with agents who have worked or are working for Torelli Realty.Unfortunately, their motto of being the change is mere virtue signaling and is more aptly demonstrated as feigning the change.
AAA Costa Mesa Insurance and Member Services
3350 Harbor Blvd, Costa Mesa, CA 92626, United States
Shady people here. I needed to get insurance and at the time it was the cheapest for me at $330/m, I assume because of an accident on my motorcycle which I was not at fault for. I was in a rush and didnt care because I needed insurance. The man I spoke to asked me if I wanted the roadside assistant as well and agreed because why not? Ive only ever heard great things about it.While signing me up the POS asked me if I had anyone I wanted to give free AAA roadside membership to as well. Thinking this is cool I said yes. Gave him my friends name and he told me all done. Thought nothing of it. I finished the paperwork signed and sent it back. Well apparently because I gave him my friends NAME he added him to the excluded list on my insurance without telling me that he was going to do it. Tried to call back couldnt get a hold of the POS that I spoke to.Whatever I thought thats that its my fault for not reading the contract. Well nope. I havent had a single accident and only had one accident which was not my fault and over 2.5 years ago. SOMEHOW my insurance has increased from $330/m to $365/m after just 4 months with a renewal offer of $385/m.How in gods name does that make sense? I am almost 30 and I drive a freaking PRIUS FFS. Ive tried calling to cancel and was told that it would be a 10% FEE for what is owed on the balance. Well I said ok lets do it and was told I would have to pay $480 on a total balance of $1000 how in the hell does that math add up? Never ever going to recommend their dog insurance to anyone. Go with Geico, Wawanesa, Mercury or ANYONE. You will get a much better quote and no shady business practices.1/30/24Cancelled and paid my final bill 01/10/2024. Received a call today 1/20/24 saying that I still owed $245. Said i paid it and was told there was no payment. Check my bank statement and saw the withdraw and informed her and then magically did she see the payment made 1/1024. Told me it was applied towards my regular membership on accident. what????? I asked if i could get a receipt and she told me that they do not give receipts or payment confirmation. She said my bank statement is my receipt. what???
Connell Chevrolet
2828 Harbor Blvd, Costa Mesa, CA 92626, United States
I would like to share my first and only experience with Connell Chevrolet located at 2828 Harbor Blvd. in Costa Mesa, CA 92626. I dropped my 2017 Chevrolet Corvette Z06 on June 6th to have it serviced. The service request consisted of an oil and filter change, following up on a check engine light, and diagnosing a noise coming from the front wheels while turning. On June 7th, I arrived at Connell Chevrolet to pick up my 2017 Corvette to find several hand prints, residual oil, and grease all over the front right fender of my +$90,000 vehicle. After noticing the poor quality of work, I took pictures of the handprints, residual oil, and residual grease and then proceeded to inspect further. After further inspection, I found small scratches on all of my rims. The scratches appear to be caused by either the lug nut making contact with the rim during removal or a tool used to loosen and/or tighten the lug nut. Before leaving the dealership, I informed MARK LANGTREE (Sales Manager) what I found during my walk around of the vehicle. Mr. Langtree informed me that he would brief the service department the following day. On June 8th, I called the service department to inform and follow up with the damage to my vehicle. I was told I could bring my vehicle by the dealership to have ED CADBURY (Service Manager) inspect the damage and I agreed to take it in. After inspecting the damage, ED CADBURY (Service Manager) told me, he would have my rims resurfaced by a company. I told ED CARBURY(Service Manager) that I did not want my rims resurfaced and would like them replaced since he could not standby the quality of the company that he recommended resurface the damaged rims. ED CADBURY (Service Manager) said, replacing the rims was not an option because of cost. I told ED CADBURY (Service Manager), Well, my rims were not damaged prior to my service request visit with Connell Chevrolet. I asked to speak with his supervisor, ALAN VONDRA (Service Director). He stated, ALAN VONDRA (Service Director) was on vacation and would return in a few days. After a few days, I contacted ALAN VONDRA (Service Director) and scheduled an appointment with him to inspect/look at my vehicle. On June 14th, ALAN VONDRA (Service Director) performed an inspection of my damaged rims. Mr. ALAN VONDRA (Service Director) stated, that they were not going to take care of the damage rims since the service notes did not show any service performed on the rear rims. However, when PHIL (service advisor) from Connell Chevrolet called me and informed that my vehicle was ready for pick up. PHIL (service advisor) informed me that all wheels were torqued according to manufactures specifications. In addition, ALAN VONDRA (Service Director) in the process of inspecting my rims, placed his hands all over the front of my +$90,000 vehicle after first, placing his hands on the parking lot asphalt where all sorts of loose gravel and debris have accumalated. Not only did he place his hands all over my vehicle, but he used my vehicle to brace himself while he stood up after inspecting my rims for scratches resulting from the service department. I am extremely disappointed and frustrated with the quality of service and professionalism I experienced with the service department and managment of Connell Chevrolet. I have attached some photos to show any potential or returning customers the poor quality and professionalism from the service department that I experienced at Connell Chevrolet. In addition, I have attached photos of ALAN VONDRA (Service Director) putting his hands all over the front of my +$90,000 vehicle. I gave Connell Chevrolet several chances to correct the damage they caused to my vehicle. I am not saying that the cost of this vehicle should have an impact on how vehicles should be treated. But, you would think the service department would be extremely careful to prevent damaging a +$90,000 vehicle to prevent costly civil liabilities.
Crowne Plaza Costa Mesa Orange County, an IHG H...
3131 Bristol St, Costa Mesa, CA 92626, United States
I am writing to express my extreme disappointment and frustration with the incompetence and mismanagement of staff and management at the Crowne Plaza Costa Mesa Orange County. My family and I recently experienced a disastrous celebration ceremony event for my mothers passing away at your hotel, and the lack of competence displayed by your staff has left a lasting stain on what should have been a solemn and respectful occasion.Despite placing our trust in the hotel and its staff, we were let down by broken promises and substandard customer service. The staff members on duty were apologetic, but their assurances of addressing the situation fell short of any meaningful resolution. In particular, I must highlight the incompetence of Alexander, whose repeated failures have been brought to the attention of Director of Sales and Marketing, Angela Hui.I took the initiative to email Angela, detailing the chaos and disappointment that unfolded during the event, complete with video proof and photos to support my claims. However, her response was inadequate, offering a mere discount on tacos as compensation for the distress caused. This dismissive attitude only added to our frustration and sense of betrayal.Taking my concerns to Howard Hanerman, Angelas superior, proved to be equally disheartening. His response was evasive, manipulative, and devoid of any accountability for the disastrous handling of the event. Instead of addressing the issues head-on, he attempted to deceive me with false promises and a token credit, urging me to sweep the matter under the rug to avoid escalation to the corporate level.I have sent letter to corporate with attached copies of the emails exchanged, along with social proof, videos, and photos that were shared with Angela via wetransfer. The gravity of the situation cannot be understated, and I firmly believe that the hotels disregard for customer satisfaction and basic decency must be addressed at the highest level.The mishandling of my mothers celebration ceremony is a stain that will haunt me for the rest of my life, and I refuse to accept anything less than a satisfactory resolution to this matter.I urge corporate to uphold the codes of ethics and standards of customer service that should guide your operations at Crowne Plaza Costa Mesa Orange County. It is imperative that swift and decisive action be taken to rectify the damage done and restore faith in your establishment.