Top Van Rental Agency in Oakland
Avis Car Rental
121 98th Ave, Oakland, CA 94603, United States
Just left this location. Pre-paid for a rental car and was not allowed to pick it up. 12 minutes after 12 and “Karen” was locking the gate. (I put her name in quotes because this is the name she gave me.) I asked her if this was Avis rental car. She asked for the name on the rental then she said we were late to pick up the car. She was closed. She said she called 10 times. (Phone shows 3 missed calls, no message left. We were driving and do not answer unknown numbers.)Why would a rental for the time of a closing be allowed? The location is not easily seen from the road. We had gone by, parked across the street and had to wait for the traffic signal to change to cross the street. I asked since she was still there if she could let us get the prepaid car. She said no she had to pick someone up and the system takes 30 minutes to reboot. She drove away. We waited out front, calling customer service. She came back. I asked how her pick up was since no one was in the vehicle. This kind of customer service is ridiculous. Luckily Avis is granting us a refund and a new pick up location. Stay away from this one in Hayward and “Karen”.
Fox Rent A Car Oakland
7660 Earhart Rd, Oakland, CA 94603, United States
I read the reviews of Fox Rent-a-car in Oakland, so I planned accordingly.I prepaid for a 4 door Jeep wrangler or similar Specialty Full SUV. I booked on Foxs website and prepaid because I wanted a particular vehicle and I wanted a smooth process.It wasnt smooth at all.The counter clerk juggled customers as they came in while simultaneously training the employee next to him. As he did this, a man in a blue shirt came in through the front door of the car rental terminal, walked up to the clerk and stuck a temperature device to his forehead and said all good before he disappeared into the office in the back.Is that the new manager? The clerk asked. The trainee shrugged. It was his third day. Turns out, he is the new manager.I was told my car wasnt available and was offered a Chevy Equinox instead. I had booked and paid for a full size SUV, so I declined.Its okay, the clerk said, if you can wait 20 minutes, well have one ready.20 minutes went by and he called me over, I got word from the yard, he said, and we wont have a Jeep Wrangler ready for 4 hours, so you can wait, or I can upgrade you to an Outlander. 2020 all black.I nodded. An upgrade sounded alright. I thought an Outlander would be a Highlander, but if you know cars at all, there is a big difference between a Mitsubishi Outlander and a Toyota Highlander.Paperwork in hand, I exited the car rental terminal. I walked along a long line of parked Wranglers, big hulking machines on the cusp of being ready to rent out. Then, I arrived at the parking-lot with available vehicles and I saw 3 SUVs, all Mitsubishi Outlanders. What an ugly vehicle. All the other vehicles were sedans and economy cars except for one red Toyota Highlander with someone inside it.I knew I was stuck. Accept the Outlander, take a sedan, or wait 4 hours for one of the Wranglers coming down the line.Inside the Mitsubishi, I reached down to move the seat forward and my fingers clutched a piece of plastic. I pulled it out and looked around the car. I couldnt tell where the piece of trim belonged.The rest of the SUV looked like it been the site of a frat party. Strange fluids, spilled on the cheap plastic interior by the previous inhabitants, had coagulated into a sticky mess. The backseat had a suspicious looking brown smear on it.I opened the cup holder in the front and it popped up askew, obviously broken. It had sand in it. There were over 30,000 miles on the 2019 vehicle. Definitely not the brand new 2020 upgrade I was promised.When I turned it on, the engine ran roughly. I drove to the kiosk to check the Mitsubishi out of the lot and handed the woman my papers. She walked around the vehicle and circled marks here and there. She was going to speed me through, hold on I said, theres a piece of plastic. I reached under the seat and pulled out the large chunk of trim and handed it to her. She shrugged, circled something on the paper and took the plastic away. I pointed out the center consul, demonstrated how it was broken and showed her the sand, its okay, she said.Are you sure? I said.Im positive she said.I drove through the gate disgruntled and defeated in that swerving rattle-box death trap of a Mitsubishi. There was so much play in the steering wheel, I felt like I was driving a 1987 Plymouth Fury. I checked the rear-view mirror and saw the new Manager had exited the lot behind me in that shiny red Toyota Highlander.The reviews that I read of Fox rent -a -car in Oakland prior to booking are 100% accurate. Though I tried to make the process easy and smooth by booking directly with Fox and prepaying, I still had a bad experience and my vehicle was downgraded. This branch is a joke and renting a car there feels like a roll of the dice, especially during this pandemic. Given the poor state of my vehicle and the hasty manner in which it was cleaned, if it was cleaned at all, I doubt proper sanitation methods were used to sanitize it. Not only is it a mechanical death trap. It could be a virus death trap as well.
Enterprise Rent-A-Car
7600 Earhart Rd, Oakland, CA 94621, United States
The check-in at the Oakland Airport was as bad as I have ever experienced at any rent-a-car agency I have ever experienced. The woman who greeted me was beyond rude. I provided her with my drivers license and proof that I worked with California Rural Legal Assistance. My rental was through CRLA and she DEMANDED that I provide her with CRLAs insurance agency or I would not be allowed to take my rental car. I told her that I did not have that information and that I had rented a car from the same location in April and that I was not required to provide that information. She replied curtly, The policy had changed in May so if you cant provide the insurance information we will not rent to you. I replied that I made the reservation online four days before I was to pick up the car and the was no warning online that I was to provide that information upon picking up the car. If I had been advised in advance of picking up the car-or had been required to provide the information while making the reservation I would have done so, but that it was unfair to expect to me provide the information without prior warning. She left and brought the manager who was equally rude. He again demanded the insurance information from me and said there would be no rental without me giving him the information. I said that that information was available with our corporate account with Enterprise and that he should have access to it. He repeatedly insisted that he had no access to that information and that there was NOBODY at Enterprise he could possibly contact to get that information. He insisted that I must contact someone at CRLA to provide that information or they would not rent to me and he and the rude Enterprise greeter (Nini or Neenee?) then disappeared for the next ten minutes. I called CRLAs finance team and they advised me that Oakland Enterprise was the only Enterprise that SPORADICALLY was requesting organizational insurance information. The rude greeter returned and as I told her that I had the insurance information she curtly replied to me, Oh, we have that information.... I arrived for my rental in good humor. I was not demanding. I was not rude. I did ask questions that became more pointed as my treatment by Enterprise employees became ruder, but I never raised my voice. I have no intention of returning to the Oakland Airport Enterprise again. This was the most unprofessional and intentionally rude experience I have ever experienced at Enterprise. If CRLA did not have a corporate account I would not return to Enterprise to rent again. Be assured that I will be sharing this experience with others who intend to rent cars from Enterprise.
Enterprise Rent-A-Car
165 98th Ave, Oakland, CA 94603, United States
WE RENTED A CAR AT OAKLAND INTERNATIONAL AIRPORT … FROM 5-10-23 TO 5-12-23. TYANNA TOLD US WE NEEDED A CREDIT CARD FOR THIS BECAUSE IT IS AN AIRPORT LOCATION. WE HAD NO CREDIT CARDS. WE ONLY HAD DEBIT CARDS. INSTEAD OF JUST LETTING US GO WITHOUT A CAR, SHE PULLED A MIRACLE FOR US. SHE CALLED THE ENTERPRISE ON 98TH AVE. SHE HAD THEM COME OVER AND PICK US UP. SHE SAID THEY WILL HELP US GET A CAR USING OUR DEBIT CARD BECAUSE THERE, DEBIT CARDS CAN BE USED. A GENTLEMAN CAME TO GET US – HIS NAME IS REIDAL. HE WAS AN ABSOLUT GEM. HE HELPED US PUSHED A CART WITH LUGGAGE SO I CAN PUSH MY MOM IN HER WHEELCHAIR. AT THE 98TH AVENUE LOCATION, THE MANAGER ELIJAH WAS SUPER AWESOME. WE NOTICED THAT THE CAR'S TIRE PRESSURE MESSAGE WAS ON. HE TOOK CARE OF THAT, TOO. THEN, ON THE DAY WE RETURNED THE RENTAL CAR, FREDDY WAS EXTRA HELPFUL. THEN REIDAL TOOK US TO THE AIRPORT IN THE SAME RENTAL CAR SINCE WE HAD A LOT OF LUGGAGE, SO WE DID NOT HAVE TO TRANSFER ALL THAT TO A DIFFERENT CAR. THESE 4 PEOPLE – TYANNA, REIDAL, ELIJAH & FREDDY DESERVE MEDALS FOR BEING WONDERFUL EMPLOYEES – THEY ARE ALL PROFESSIONAL, HELPFUL, CARING, NICE, FRIENDLY, AWESOME, THOUGHTFUL, CONSIDERATE. ONE MAY FIND ONE OF THESE KINDS OF EMPLOYEES SOMEWHERE ELSE, BUT TO HAVE 4? ALL IN ONE DAY, AT 2 LOCATIONS? ABSOLUTE BLESSINGS. THEY ARE REAL ASSETS TO ENTERPRISE. PLEASE COMMEND THEM ALL. THEY DESERVE THE CHEERS. THANK YOU AGAIN. SINCERELY, RICHIE
Budget Truck Rental
121 98th Ave, Oakland, CA 94603, United States
Staff was rushed and unprofessional. He wheeled out 75 lbs. of furniture pads and told me to take it to the truck and lift it in there myself. He also didnt come out to inspect the vehicle with me and just said it was good to go. On top of that, I didnt even use the furniture pads and they charged me anyway for them.Next, he parked the trucks too closely together which caused me to break the driver side mirror of the truck next to mine when I pulled out of the parking spot, and then lied to the investigator that the trucks werent too close together. Budget is now charging me $245 for liability purposes because I was in the driver seat. I literally put the truck in drive, let my foot off the gas, and then the mirrors collided - not even three feet from where I started the truck... They do not care about their customers voices and definitely do not follow up seriously when a dispute is made. One of the National Risk Managers I spoke to at Budget said, ..if we go to court we will win, but its not worth going to court over. Basically saying that Budget has no liability over their employees decisions and actions because I signed paperwork.Overall, I am never renting form Budget again for taking advantage of their customers, being deceitful, and unprofessional. Truly upsetting. I hope Budget re-evaluates their operational procedures and their customer service, from top to bottom, so this doesnt happen again.
U-Haul Moving & Storage of Oakland Coliseum
8000 San Leandro St, Oakland, CA 94621, United States
Initially, I would've wanted to put zero stars. Our experience at this uhaul began last month when we were moving things into storage. We had reserved a truck online which included a free month of storage. No prep for what we would need, so we thought that a small issue when we didn't have our ID meant we would be set back 20 minutes. By the time we were back to the facility, unbeknownst to us our reservation was cancelled. The front desk person who was helping us told us nothing, but referred us to his associate. That employee also told us nothing about what was going on, and we were confused by his asking us for information we'd already given multiple times. When we asked for clarification he immediately snapped at us telling us that he had to recreate a whole reservation for us - this was the first we were informed of that - and when we explained that we were only just now being made aware of that issue he asked my partner to stop using a tone with him. If anyone was using a tone, it was by far the sales associate who was curt, uncommunicative, and combative. During this whole process we lost the size of storage unit we had reserved weeks before. We were assigned a smaller storage unit - with zero customer service acknowledgment for the inconvenience, I might add - and when we got to it there was already a lock on the door. We had to spend another 10 minutes looking for a new unit with no lock. This entire ordeal cost us five hours.We came back to uhaul this morning to retrieve our things in storage and load a truck. The only reason I'm giving any stars at all is because the general manager, janitorial storage staff, and the staff who retrieved our truck this morning were all patient, helpful, and kind. The same cannot be said for the employee we interacted with this morning who yelled at us for parking in employee only parking (if that was indicted by signage, it was by no means visible enough). When we asked for instructions as to where we should go, we continued to be yelled at until she informed us that she hadn't clocked in yet. It's not the responsibility of your clients to know if you're clocked in or not, especially if you initiate the conversation. I work in customer service and I can empathize with not wanting to do work outside of my hours, but I have never once yelled at a customer for talking to me off the clock, simply politely referred them to someone else. Again, it should not be my responsibility to tell someone how to professionally speak to me as a customer. I wish the kind folks who helped us out here could have made that experience outweigh the negative ones, but I was shocked by how immediately rude 90% of this uhaul's staff was. Moving is already stressful for people, you cannot expect them to have information that it is your job to provide. The customer service here needs a complete 180 degree change, immediately.
U-Haul of Oakland
5330 International Blvd, Oakland, CA 94601, United States
Talk about a nightmare! Below is the original review that I decided to delete once the Field Relief Manager, Bee Osalbo, called on October 1st 2020 to say a partial refund would be on its way within 7-10 days. Here we are at the end of the month, no refund, NO RESPONSE from Bee after 5 attempts, just a joke of customer service this guy is.The entire Uhaul experience was terrible.We bought boxes from Uhaul, they all arrived in different shipments, a mess for living in a city building. We never received the markers and those type of small items. So immediately we had to go purchase those.We, being two young people in San Francisco, only living there a year, not having a car, selected 100 Valencia for the pickup given our situation.We did this weeks in advance, and yet at checkout we were finally informed a 24hr confirmation. We were moving across country, 30 hours, and flew my dad in to help. 24hr confirmation is a JOKE.And then to realize we had to rent a car to pickup our Uhaul?? What is wrong with you people? This is the opposite of service!! You made us not only drive to get the Uhaul, but we had to pay TWO tolls we wouldnt have paid because of this.Rewind to never receiving the confirmation... so its 24hrs away and still no confirmation. So I call the Valencia location only for them to literally argue that we were called. You want my call logs from Sprint?? Id be happy to furnish.Fast-forward to pickup in Oakland, we arrive. The incompetence of the kid running the front counter is absolutely the epitome of shaking my head. What a punk. The truck that I confirmed just the day before as road worthy had a crack in the windshield and no dollies to be found... in addition to being forced into an industrial area in Oakland to pickup the Uhaul.When I said how poor of service it is that all these people sitting around couldnt be better employed by transporting trucks where they should be instead of making the RELOCATING customer do it, he said You act like youre the only person in this situation, youre not. And I cant help we dont have dollies. I love that your contact yesterday confirmed my inventory when they cant see it.This is how you want to break the news to a $4000 paying customer? Are you serious?So I flew in my 65 year old dad to help my husband load-out our belongings and drive us 30 hours home. We had to pay our building $150 to move-out based on a 4 hour window. Without those dollies, the 4 hours turned in 8 hours which then turned the middle travel day into 16 HOURS on the road to make up for it. They left in the middle of rush hour, etc. DOMINO EFFECT. And about broke my dad from the carrying.We returned the truck with more gas than we received - which wasnt even a full tank... so they immediately had pull over to get more. We returned the truck 4 days early because I never asked for a 7 day rental!!! And hundreds of miles under the limit. So you guys are going to resell that truck and double your profit this week.But what did we get? A horrible experience with lack of follow-up. We made the reservation in advance. We showed timely. We called to confirm since your team failed to. We confirmed our dollies a day in advance yet didnt get them (and in fact that girl recommended I change my order, so freed up inventory for you too).No reason for this. None. Lazy employees and a ridiculous way to blame a pandemic for your poor service.Terrible. I would have rather paid $10k to hire movers than to rent a car to get a truck rental to pay tolls I never signed up for to breaking my dads old body to risking my dad & husbands life for this drive than pay your company $4k for a partial shipment of boxes, missing equipment, and horrible experience.Oh and the dude said he wouldnt charge for the stupid dollies he did have YET he charged us!!I remember my first time doing business...
U-Haul of Milpitas
2395 Old Oakland Rd, San Jose, CA 95131, United States
U-Haul This rental agency is good, we rented the van multiple times here while shifting and service is also fast.
Truck Rental at U-Haul
8000 San Leandro St, Oakland, CA 94621, United States
Morning crew always take care of me and customer service is on point always ! Shoutout to the morning crew
Top other services in Oakland:
Vic Joshis Straight Deal Mortgage
4811 Telegraph Ave #511, Oakland, CA 94609, United States
We worked with Vic as our lender when buying our first house and had a great experience! I am a spreadsheet person. I love talking numbers, I love seeing different scenarios laid out next to each other, and in most situations I make a spreadsheet like that myself to help me grasp the whole picture. Vic makes that kind of spreadsheet himself and they were SO extremely helpful to us as we were sorting out how much we wanted to thin out or stretch our budget. Theres a ton of information packed into one of those sheets but Vic was always willing and openly offering to schedule time together to go through each detail even though he himself has a very busy schedule. Despite all this he was always finding ways to accommodate us and when we needed things clarified he did a great job of breaking down what the numbers meant and why it may be advantageous to pick one scenario over another. Put another way, he really helped educate us in the loan process and language, rather than just giving us one number we were stuck with, so now thanks to him were much better equipped going forward if we ever need a loan again or when we refinance.For our specific purchase things got a little wonky at the eleventh hour because it was a limited authority probate sale, but Vic rolled with the punches smoothly, he kept a cool head, took the time to carefully explain our very unusual situation, gently advised us which path would be best to follow, and then quickly turned things around in time for closing and got us a great rate given the current climate. I dont believe another lender would have been able to pull off such last minute changes in the middle of escrow but Vic kept the process rolling on through the finish line! After closing, it also seems he sends out a little newsletter in the physical mail that has some housing news and a little blurb about what hes been up to in his personal life which I think is really sweet. Wed definitely recommend him to others when theyre looking for a lender and well also be speaking to him again when we eventually refinance. Thank you so much Vic!!