Top Van Rental Agency in Los Angeles
Enterprise Truck Rental
1633 Riverside Dr, Los Angeles, CA 90031, United States
Want to have your vacation destroyed in less than 24 hours? Rent from Enterprise! These mouth-breathers waited until the night before our departure date to tell us that the every model of the vehicle we reserved months beforehand was suddenly unavailable. Since were towing a trailer, the only vehicle that we can use is a truck. And since they waited this long to tell us they were going to screw us, theres nowhere else to rent from at this late hour. They made no attempt to make it right, made no apology, and we got stuck paying for a roundtrip Lyft to the rental spot since, again, no truck. The day these useless specimens go out of business, Im throwing a party.
SUV Rental Los Angeles
1921 W 20th St, Los Angeles, CA 90018, United States
I had reserved a luxury car and when I got to the site my option was limited to one (1) car, when I expressed my disappointment to the agent handling my check in her offered another vehicle at a higher price, which I declined. As I walked to the garage to get the car I told the young lady that was directing customers that I was not happy, she directed me to a manager who promptly gave me the upgrade that the agent had offered and therected was no additional cost. I walked out a happy customer
Sakura Rent A Car
5250 W Century Blvd Suite 100, Los Angeles, CA 90045, United States
I rent a car regularly here.Today's service was terrible out of my 15 years of using this shop.I was in que of only one lady who arrived by the same shuttle bus was in front of me.No one took care of my check in where a Japanese girl worker in the counter enjoys her internet play for fun with her dead eyes of no work motivation to serve a customer in only two customers in the shop.I had to wait 30 minutes and wasted my time after I had to fly 20 hours from Tokyo to LA due to flight problem. American person took my call twice requesting that shuttle bus to came from LAX to this shop and of course both of only two customer service knows I came to rent a car in the two customer only shop at 7pm.After 30 minutes of wasted my time to check out almost leaving the parking to hit the road and then Instead of good service, the american service person in the counter came to my rent car outside to give aggressive word saying he doesn't scare anybody but instead he can call security to protect him where he came to me outside almost leaving the shop.What a nice message to hear after wasted 30 minutes to just check out a rent car!For the last 15 years, I was very happy about Sakura Rent A Cat and that was good reason to use only Sakura Rent A Cat every time I came to Los Angels.I observed Sakura Rent A Car grew better and better.That was why I could not accept today's Japanese customer service lady in the front desk ignores only one of two customers in the shop just where I initially assumed that Japanese service lady is super busy for something and hence I stay quite and waiting for 30 minutes and then I asked that Japanese lady if she is working not to waste my time further and she said yes of course working with her dead eyes enjoying fun internet and then I asked why you don't take my check in and then I more realized this Japanese lady just enjoying internet for fun with her dead eyes with no motivation to serve only two customers in the shop.I could not accept this terrible service of today totally 180degree opposite service of happy 15 years service at Sakura Rent A Car from this totally dead eyes of no motivation to service customer Japanese lady. I am also Japanese from customer satisfaction Japan.
SIXT Rent a Car
9000 Bellanca Ave, Los Angeles, CA 90045, United States
Terrible Experience with Sixt Rent a Car - Beware of ALLEGED damage and Unprofessional PracticesI recently had an extremely unpleasant experience with Sixt Rent a Car, and I feel compelled to share my ordeal to warn others about their dishonest and unprofessional practices.Upon picking up the rental car, they rushed me through the signing process and left me alone to locate the vehicle in their parking lot. This lack of assistance is just the beginning of their shady tactics. When I inspected the car, I meticulously documented every scratch and minor imperfection in their report, as advised. Little did I know, this was just the beginning of a nightmare.Upon returning the car, I was subjected to the most unprofessional, rude, and mean-spirited employee tasked with inspecting the vehicle. They combed through every inch of the car with a massive flashlight, looking for any excuse to charge me for damages. It was clear that their goal was to find faults, regardless of whether they were pre-existing or minor.To make matters worse, I recently received an email demanding payment of $652.60 for ALLEGED damage to the vehicle. Despite following their protocol and documenting every detail, Sixt claims that new damage was found upon return. They conveniently neglect to acknowledge my thorough documentation during the initial inspection and insist that I am responsible for the entire cost.This experience has left me questioning the integrity of Sixt Rent a Car. It is evident that their customer service is abysmal, and they are more focused on squeezing every penny out of their customers than providing a fair and transparent service.I strongly advise anyone considering renting from Sixt to be extremely cautious. Take photos of every inch of the vehicle, document even the tiniest scratch, and be prepared for the possibility of facing unjustified charges upon return. Its disheartening to see a company prioritize profit over customer satisfaction and honesty. Save yourself the trouble and choose a rental car company that values its customers and operates with transparency.
SIXT Rent a Car
8305 Sunset Boulevard, Unit B West Hollywood, Los Angeles, CA 90069, United States
This was my third rental through Sixt. The reason it was my third consecutive rental was that the prices are good and I never had a problem with them. Until this third time. I had paid at least one month in advance and indicated I wanted a Mercedes class vehicle - or similar. I understand or similar. The first time I rented, I also said I wanted a Mercedes (which they did not have when I went to pick up) and they instead gave me a Land Rover. THAT is or similar.When I picked this vehicle up it was not a Mercedes SUV - or similar. It was a Cadillac SUV. I am NOT the only one who thinks a Cadillac is NOT in the same category as a Mercedes. The attendant stated that We rarely have a Mercedes available. We classify the Cadillac as in the same category as Mercedes. With nothing else available, according to the attendant, and my vacation ticking away, I took the Cadillac.The vehicle had not been cleaned. Specifically, the passenger seat had debris in the seams; there were white dusty marks on the glove box; the touch screen had fingerprints all over it (especially disturbing during Covid 19) and the exterior had black specs on it which the attendant said not to worry about, that this had already been noted as damage to the vehicle. These black specs subsequently washed off!!When I returned the car, I told the very same attendant how dirty the vehicle was when I picked it up and my concern about it not having been properly cleaned which surely meant it had not been sanitized against the corona virus. The attendant told me that they sprayed the vehicles with a sanitizer; and then he assured me he would speak to whomever cleans vehicles upon return.Oh, come on, Sixt!! You just told me the procedure is to spray a vehicle with sanitizer BEFORE (or IN LIEU OF) cleaning it???I would think that with business probably just beginning to pick up for you, that you would make certain every customer is a happy customer. The attendant should have offered me options when I stated that I was not pleased with the Cadillac SUV. AND YOU SHOULD HAVE MADE CERTAIN THE VEHICLE WAS PROPERLY SANITIZED.No excuse for this.EDIT ADD ON 2 DAYS LATER -My friend left his phone in the vehicle and didnt realize it until after we had returned the car. He drove back to the drop off location and was told that the cleaning people hadnt found his phone and the vehicle was already rented and gone. He kept calling the phone periodically and later that day the current renter answered and affirmed hed found the phone under the seat. Another great cleaning job, Sixt.
Enterprise Rent-A-Car
445 S Figueroa St, Los Angeles, CA 90071, United States
This was by far some of the most frustrating and disappointing customer service experiences I've ever had. If I could give 0 stars I would.First, when we called to book a rental we were quoted the wrong, lower, rate. After receiving another call to confirm the booking from a different representative in the same office, we had to explicitly ask for the total rental amount which was when we discovered that the rate was actually much higher. When we asked why the rate changed without our knowledge, the explanation we were given was the other representative was looking at the wrong rate table. We should have heeded this as our first red flag but we decided to go with the higher rate as the location was more convenient and within walking distance from the location we were staying at.Second, our rental pick up time was at 6pm which turned out to be the CLOSING time of the office. When we arrived a little after 6pm, we could see that the entire office was full with at least 4 people including the manager (I counted). Side note: We also attempted to call the office at 6:00pm to let them know we were running a bit late and no one picked up.The representative who came out to talk to us told us said they were already closed and can't take anymore reservations despite the fact that our appointment was scheduled for 6pm because they had already “shut down” their systems. We then spoke to the manager who give us a list of bad contradictory excuses as to why they can't allow us to pick up the car which included things like, the system is running a software for an inventory reconciliation which takes 12 hours because it was enterprise wide but we could still go pick up a car at the another enterprise office at the airport, everyone had already clocked out, and very heroically saying they've once accepted someone when they arrived at 6:01pm. ONE MINUTE after the reservation time. The manager also had the audacity to ask me if I'd ever worked over time because of a customer complaint to prove his point that he was not going to. Is the reason why because you don't want to pay your employees overtime for better customer service? And if you don't want to work late, why in the world would you allow a car to be picked up at the same time the office shuts down. None of these things were communicated to us at the time of booking and they booked us with a wrong, higher, without telling us.I see a lot of good reviews but I am extremely disappointed to say I am not one of them and am appalled at the poor management I saw displayed. I sincerely hope that the reason why I was of the few that received poor customer service despite the many good reviews was not because of any racial or gender discrimination
Enterprise Rent-A-Car
7100 Beverly Blvd, Los Angeles, CA 90036, United States
Had a pretty rough claims experience here. The staff accidentally double swiped my card so I ended up with $900 more in expenses than was agreed upon. Managed to get that reversed thanks to my credit card company.The staff was inflexible in regards to putting the claim through to the proper insurance company of my friend and the driver at the time of the accident. He was on the rental agreement but he wasnt the primary. Why we bothered to stop after people arrived in town to add more drivers to the agreement if anything anyone does falls under my liability? It was never explained to me.What was explained to me was that they needed my $1000 deductible IMMEDIATELY, despite have no estimate of what this damage actually cost. When we finally were able to move the claim over to the appropriate insurance company and I inquired about my deductible refund, I was told to wait three weeks for a mailed check. The idea that a multi-million dollar corporation is holding customers to a higher level of financial responsibility than they hold themselves to reflects a staggering lack of character. Claims are never fun, but the folks here are inept, malicious, or both. Next time I need to rent a car Ill be sure to let them know they can expect a check in the mail sometime a month after Ive returned it.
Avon Rent A Car Truck and Van - Hollywood
956 Seward St, Los Angeles, CA 90038, United States
Hollywood area with Compton like service by the manager Vivian! Nasty and rude old woman. Lied about the prices online not BEING accurate to reserve over the phone $150 more for the week. THEY DO NOT HONOR THE INTERNET PRICE IF YOU SPEAK ON THE PHONE. THEY CANCEL YOUR ENTIRE RESERVATION AND REFUSE TO RENT TO YOU!Delivery service Set on phone WAS for 9am BUT THEY called me from UNKNOWN NUMBERS! Who are you the IRS! They finally call from a business number at 9:40 am. Lied that they were waiting an hour an a half. Do the math stupid. Way off. Then they Complained to me with an attitude that the driver came all from Cahengua. Are you serious?? A 15 min at the most ride! Ray the manager and Vivian both conspired to CANCEL MY RESERVATION. BECAUSE I MISSED the pick they both said they were no longer renting me a car! Not to mention how angry and nasty her tone. I am the customer!! LASTLY YOU EVIL WITCH AND RAY YOU THOUGHT YOU COULD BE SPITEFUL. That I would be Carless. BUT I GOT A BETTER DEAL AND SERVICE ELSEWHERE. AVIS IN HOLLYWOOD! Tips Rent FROM THE AIRPORT NOT EVER AVON. THERE IS ALso ENTERPRISE. GO ONLINE EXPEDIA. BETTER SERVICE BETTER Prices! Now they are spamming me when I asked to stop emailing me. Go away!! They both said to complain to corporate! Why do I care to when I have the INTERNET!! Best weapon is loss of business to poor customer service companies.
Enterprise Rent-A-Car
4442 York Blvd, Los Angeles, CA 90041, United States
DO NOT COME TO THIS LOCATION! I had such a horrible experience here! I was involved in an accident on 4/4/21 and came to choose a rental per my insurance's rental policy. I understood that I would be taken care of and choose a vehicle within my renters policy range and instead I was helped but a rude man who just came out of nowhere and handed me the keys to a vehicle which happened to be a Chevy equinox. He gave me the paperwork and rushed me to sign everything and did not give me enough time to come up with questions but I assumed I would be taken care of. My renters agreement policy through my insurance stated I can have my vehicle until 4/28 which I did return the vehicle. On the previous day I get 3 different calls from enterprise giving me a run around with 3 different dates of when to return the vehicle. The last two calls I received from them, they called when their business was closed so I was not able to speak to a representative when I tried to call back and see what exactly was going on. I returned my vehicle on 4/28 with no problem but I was told they needed to speak to my insurance before I can get my deposit because my insurance has not gotten in contact with them. On 4/30 I received a call from enterprise stating that my insurance did not want to cover the final day and that my contract with them is frozen. I do not appreciate their unprofessionalism giving me a hard time after being involved in a car accident. The staff here really needs to work on their customer service and communication with clients. I will not be recommending this location to anyone.
Enterprise Rent-A-Car
3318 S La Cienega Blvd, Los Angeles, CA 90016, United States
PLEASE AVOID THIS LOCATION IF YOU CAN!!!On January 12th 2023, José, at the 3318 South La Cienega Enterprise Rent-a-car in Los Angeles, really let me down! He also made me want to not use enterprise again but I won't allow one bad apple to spoil the bunch. However, I'm so disappointed in the “customer service” that I received.The nerve of this man to lie to me and tell me that there was no enterprise in LA that had a car for me but when a gentleman came in after me he had choices/options for him.When he realized he lied he became emotional and irrational and began asking me repetitive questions that was already answered about a car he had claimed that he “just” found for me. No yelling, no disrespect, no foul language… PLEASE LOOK AT THE CAMERAS… and when I answered him AGAIN, he flamboyantly answered “I will not be renting a car to you” and offered the car as another option to the gentleman that came in after me IN MY FACE just to rub it in. It was incredibly rude, childish and unprofessional. I was so frustrated I was reduced to tears. Ruined my whole day and I had so much to take care of.I didn't argue, I took my dignity and left quietly. I called him and politely asked him why he refused service so that when I made a complaint I could have accurate information and he couldn't give me a just reason. What he was trying to explain was all based on his EMOTIONS because I said nothing wrong to him. When I explained that he knows I didn't do anything he hung up in my face.You never know what someone is going through. If I'm there through insurance OBVIOUSLY I'm experiencing enough inconvenience with my own car, why be an irritant “because you can.” Karma karma KARMA!!! Thanks for NOTHING JOSÉ, not sure if your behavior was a bad day or discrimination because you literally have no good excuse to refuse service to me after lying to me too.He should also realize that being rude to people isn't acceptable but to also do it in front of my dad was insane, my dad was livid and quickly removed himself to avoid confrontation. He couldn't believe that happened. Jose owes me an apology.